Mandatory Skills
- Knowledgeable about UX best practices and user-centered design
- Understanding of the capabilities and limitations of HTML, XML, CSS and JavaScript
- Demonstrated proficiency in Javascript development, preferably with jQuery
- Experience with PHP development
Optional or Preferred Skills
- Intimate knowledge of cross-browser design considerations
- Knowledge of XMPP, OpenID and RESTful API design
- Experience with PHP MVC Frameworks such as Kohana or CakePHP
- Understanding of deployment and runtime considerations for Cloud service delivery
Required Experience / Education:
- At least 2 years of experience with designing graphical user interfaces
- At least 2 years of post high school education or equivalent
Preferred Experience / Education:
- Bachelor's degree from a four-year college or equivalent in Computer Science or related field
- Additional education in Interaction Design, UI Design, and/or related field
- Flexibility to work in a highly fluid environment
Bandwidth.com is seeking a Customer Care Specialist to support internal Installations and Trouble Management groups and interface with our customers. *Must be available to work all shifts, which may include weekends and/or holidays.
- Answer incoming phone calls within Standard Level Agreement (SLA)
- Respond to customer care emails within SLA
- Open tickets for customers regarding technical and billing questions
- Provide status updates to customers and carriers
- Responsible for working non technical customer care tickets
- Direct all calls to appropriate departments
- Provide excellent customer care service to all customers
- Strong customer service skills
- A Degree is preferred but not required if industry experience can be supplemented.
- Excellent communication skills
- Ability to be thorough and self-sufficient
- Ability to prioritize work while multi-tasking and handling constant interruptions
- Highly motivated to succeed
- Ability to represent the company in a professional manner
- Microsoft Windows, Excel and other Microsoft office applications
Bandwidth.com is a complete business communications provider offering advanced VoIP, Internet Services and Managed Network Services to small and medium size businesses. We are a high growth, fast moving company that has been a leader in the telecom industry since 1999, and has been highly recognized in the Inc. 500 for the past three years. Bandwidth.com is seeking a Technical Support Specialist. The Technical Support Specialist will interface with customers to provide constant updates and drive carriers to resolve circuit issues within company guidelines. This individual will also work directly with the Trouble Management group to reduce the number of SLA violations and resolve issues in a timely manner.
- Work all Circuit Outage issues
- Resolve Tier 1 customer data issues: Including, but not limited to:
- Circuit outages, IP Changes, DNS requests, Abuse issues, etc
- Resolve Tier 1 IP Telephony issues : Including, but not limited to:
- Forwarding requests, Voicemail issues, etc
- Resolve Tier 1 General assistance requests: Including, but not limited to:
- Password resets, Customer Portal Questions, Usage Report Requests, Etc
- Provide proactive status updates to customers during the troubleshooting process
- Drive and escalate issues with carriers to find resolution
- "Interface" regularly with co-workers to efficiently identify and resolve customer issues
- Familiarity withMicrosoft Windows, Excel and other Microsoft office applications
- 1+ years of customer service experience and/or 1 year of technical knowledge is required
- Ability to prioritize work while multi-tasking and handling constant interruptions
- Effective communication skills
- Thoroughness
- Self-sufficiency
- A Degree is preferred but not required if industry knowledge can be supplemented.
- Knowledge of Telecommunication and industry terminology is preferred but not required.
Bandwidth.com is seeking Inside Account Executives to sell Internet and VoIP services to small and medium business (SMB) clients. The Account Executive (AE) will be responsible for closing leads generated by lead sources. The AE will be expected to generate awareness and maintain relationships with enterprise sales reps, channel sales reps and managers in order to drive more sales.
This is an exciting opportunity to join on of industry's fastest-growing organizations in advance of its next growth phase and will provide the successful candidate with an opportunity to shape and become part of its future success. Successful AEs will be regularly considered for sales management positions-positions that will become more and more needed as growth continues.
The successful candidate will have demonstrated at least 3 years of success in selling technical (preferably data, telecom or software) solutions to the SMB market. The candidate will be able to demonstrate measurable success versus their peers and have references from former supervisors that can attest to their production, work ethic and ability to contribute to the betterment of the team.
- Manage prospect relationships generated by lead sources developed by marketing.
- Sell customer solutions with a keen eye towards matching the customer with the right solution for their needs.
- Manage leads, opportunities and account pursuant to the companies SOPs (Standard Operating Procedures) in the companies CRM (salesforce.com).
- Review pipeline development with management on a weekly basis.
- Review overall performance, including production, close percentage and technical proficiency on a monthly basis.
- Manage relationships with other sales representatives and their managers in order to drive more voice and data sales
- Contribute to the general knowledgebase of the entire company by sharing best practices, technical lessons learned and customer case studies.
- Be responsible for contributing to the firm's values of hard work, teamwork and integrity.
- Working knowledge of all aspects of data and voice networking.
- Excellent communication skills
- Demonstrated ability to maintain organization
- Highly motivated to succeed
- Ability to represent the company in a professional manner
- Ability to manage change
