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by Antonio Hall
A Business user should only consider VoIP providers that offer a rigorous SLA, with significant penalities should the VoIP provider fail to deliver on the service promised. VoIP for consumers is considered to be "best efforts", but a key differentiator between business VoIP and consumer VoIP is the QOS (Quality of Service) guaranteed that allow for business calls to sounds as good, or better than analog calls. The SLA is the proof that the business VoIP provider stands behind their offering
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