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by Dan Behrend
A business should demand the following from a VoIP provider: 1. An SLA ensuring the reliability of the VoIP offering and serious penalties for failure to deliver; 2. Quality of Service that is assured by hardware that prioritizes voice packets over data packets; 3.The VoIP solutions should allow for 4-digit interoffice calling and other standard Class 5 features that are associated with business telecom systems; 4. A proper network assesement of the business premises prior to the VoIP sale; 5. A transition plan from analog to VoIP that includes back up options and user training based on best practices.
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