ACD Software

From Bandipedia

Database Systems Corp. has developed an ACD (Automatic Call Distribution) system that automatically routes calls based upon user defined parameters. DSC offers comprehensive ACD software and systems for small to large organizations.

ACD software generally process incoming phone calls on a first come / first serve basis. However, intelligent ACD's such as those provided by DSC can route calls based upon caller identification, dialed number, time of day, and custom defined parameters established in an IVR(Interactive Voice Response) program script. Some ACD / IVR solutions enable input and responses to be gathered using voice recognition programs.

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ACD Software Call Routing Features

  • Route calls to remote agents
  • Intelligent PBX skill based routing
  • Prioritized call routing
  • DNIS assignment of agent groups
  • GUI interface
  • Unlimited number of agent groups
  • 800 Toll Free phone service
  • Custom messages for each DNIS
  • Call queuing and call routing
  • Web call backs
  • Multimedia support (email, chat, inbound, outbound calls)
  • Alarms for callers in queue
  • Call-back message support
  • Customizable agent screens
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ACD Software Reports

An ACD and IVR reporting system that analyses the ongoing performance of a calling program is an invaluable management tool. The following call reports demonstrate the reporting capability provided by DSC and its ACD system.

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Contact Database Systems Corp.

Contact DSC at (602) 265-5968 or use the following Contact Form.

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Database Systems Corp. Information

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