What's the Big Deal about VoIP for SMBs?

From Bandipedia

This service allows SMBs to gain control over communications expenses and management difficulties associated with traditional PSTNs by migrating to a new network-based hosted solution. SMBs are attracted by lower-cost telephony services while network operators are eager to leverage the flexibility a single IP network offers. SMB customers demand one thing from their VoIP solution – a high-quality, reliable, end-to-end service to connect to and from anywhere in the world. A major challenge to the longterm success of VoIP is guaranteeing positive customer perception of Quality of Service at a reasonable cost. Full network visibility driven by SMB industry standards is required to achieve this goal. Before deploying a VoIP solution, an SMB should consider 5 critical points: quality, reliability, usage, cost, and features offered. Without proper due diligence, an SMB may face service that does not reliably meet its needs at the required level of quality.

The cost-effectiveness of VoIP is initially very attractive to SMBs when looking at voice service options. SMBs can gain efficiencies by only having to support a single network infrastructure. By using a single packet-switched network, as opposed to managing both packet and circuit-switched networks, SMBs can also reduce maintenance and management costs. The same technical staff can operate both voice and data networks instead of requiring different resources with different areas of expertise.

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