Messaging, News

Bandwidth enables SMS technology to reduce appointment no shows, improve patient experience


Bandwidth App Platform customer ProviderTech enables two-way texting within its mobile engagement platform

Raleigh, North Carolina – (BUSINESS WIRE) – May 5, 2015 – Missed appointments cost the health care industry more than $150 billion each year. Enter ProviderTech: a fast-growing startup focused on improving health care through mobile health technologies, helping health care and insurance providers more effectively and regularly engage with patients via text messages. With the Bandwidth App Platform, ProviderTech can flexibly and accurately manage SMS messages through a carrier-direct API platform, helping the startup manage rapid growth and user adoption.

ProviderTech’s CareSMS platform automates personalized messages to customers, giving health care and insurance providers the ability to engage their patient base with low-cost health care guidance and clinical support. These individualized messages draw attention around specific health behaviors such as disease prevention, treatment awareness and chronic disease management. As a result, the ProviderTech platform has been shown to reduce no-shows by up to 40 percent.

To power CareSMS, ProviderTech chose the Bandwidth App Platform, a cloud communications API platform that allows software companies to easily integrate voice calling and messaging features. Used by many popular apps such as Burner, BlueLight and Dingtone, The Bandwidth App Platform allows ProviderTech to grow and scale its service, rapidly and reliably. By working directly with a PSTN-connected, carrier-grade API platform, ProviderTech can easily and flexibly provision local numbers, further improving response rates. With Bandwidth, ProviderTech has been able to quickly scale its business with a lower upfront investment.

“Bandwidth gives us the speed and scalability we need to sign new customers and expand our position in a dynamic market,” said Eric Stenson, Co-Founder and CTO of ProviderTech. “Bandwidth’s technology provides us with the local presence, two-way capability and flexible API’s we need to take full advantage of the latest messaging technology.”

“ProviderTech is a company that understands the advantages that two-way, locally originated messaging can provide,” said Steve Leonard, EVP and General Manager at Bandwidth. “Our technology is a perfect fit for their business model, allowing them to take advantage of carrier-grade features in a rapidly expandable fashion. We are proud to help them in their mission to transform the way the health care industry interacts with patients.”

To learn more or sign up for the Bandwidth App Platform, visit

About Bandwidth

Bandwidth is the business-grade CPaaS company powered by the nation’s largest VoIP network. Bandwidth’s solutions are shaping the future of how we connect—with embedded voice and text for mobile apps and large-scale enterprise level solutions, and a category disrupting WiFi-first mobile phone service. At the core of Bandwidth’s offering are communications APIs that allow companies to launch and scale next generation apps and solutions using the nation’s largest VoIP network. Bandwidth’s APIs provide easy access to phone number provisioning, voice calling, messaging and emergency services, all built atop Bandwidth’s own nationwide network.

About ProviderTech

ProviderTech designs innovative health care technology solutions to help improve relationships between medical facilities and their patients. The company is located in Scottsdale, Arizona and has clients across the United States.

In 2013 the company was selected as an Arizona State University Edson venture and was incubated and funded by the Edson Entrepreneur Initiative.     

Press Contacts

Adam Novak
PAN Communications