911 Access, News

Bandwidth manages 911 services for top 5 VoIP provider nationwide


iTalkBB relies on Bandwidth’s nationwide network, rapid provisioning and address validation for 262,000 numbers nationwide

Raleigh, North Carolina – (BUSINESS WIRE) – May 20, 2015 – Bandwidth, one of the nation’s leading communications companies, today announced that iTalkBB, the leading VoIP provider to North America’s Asian community, has chosen Bandwidth to provision and manage its 911 emergency services capabilities.

iTalk Global Communications connects more calls to China than any other VoIP service. Unlike other vendors who simply sell VoIP telephone services, iTalkBB operates an entire call delivery network that is optimized to provide top quality and service to its customers.

iTalk chose Bandwidth over its major incumbent carrier due to its ability to rapidly provision and validate hundreds of thousands of numbers for 911 routing, efficiently and cost effectively. With the help of Bandwidth’s partnership, iTalkBB was able to provision and integrate 911 capabilities to more than 262,000 numbers in a matter of days.

The Bandwidth API portal makes the number provisioning and validation process easy and accurate. Due to Bandwidth’s portal, iTalk’s engineers can identify invalid addresses in real-time, providing a more efficient emergency service at a fraction of the cost.

As the partnership developed, the Bandwidth team was also able to evaluate iTalk’s existing numbering uses, helping them reevaluate the numbers it currently serviced for efficiency and further cost savings. Bandwidth is also moving to handle iTalk’s call termination process, helping the company manage the entirety of its emergency services process and removing the complexity from traditional 911 call handling.

“Bandwidth has been a true partner in seamlessly handling our emergency services,” said Frank Landavazo at iTalk Global Communications. “They have the nationwide reach and expertise to rapidly incorporate services that are both efficient and highly accurate. We are pleased to provide our customers with a higher quality emergency service, expanding our place as a leader in the community we serve.”

“iTalk Global Communications, Inc. has evolved its business to become the undisputed leader in servicing the Asian American community,” said Steve Leonard, EVP and General Manager at Bandwidth. “We welcome our new ability to help them continue to evolve and maintain their position by providing services and integrating into their business seamlessly while improving quality.”

For more information on Bandwidth’s 911 emergency services, visit our 911 Access page.

About Bandwidth

Bandwidth is the business-grade CPaaS company powered by their own nationwide all-IP network. Bandwidth’s solutions are shaping the future of how we connect—with embedded voice and messaging for mobile apps and large-scale enterprise-level solutions, and a category disrupting WiFi-first mobile phone service. At the core of Bandwidth’s offering are communications APIs that allow companies to launch and scale next-generation apps and solutions using Bandwidth’s own all-IP network. Bandwidth’s APIs provide easy access to phone number provisioning, voice calling, messaging and emergency services, all built atop Bandwidth’s own nationwide network.

About iTalk

iTalkBB offers the smart alternative solution for your telephone needs. iTalk Global Communications, Inc. is a pioneer in the VoIP revolution and a leader in the international telecommunications industry. iTalkBB provides high-quality Voice over Internet Protocol (VoIP) service at very competitive prices. Customers replace their traditional phone company service with iTalkBB’s state-of-the-art technology using their broadband connection. Enjoy a menu of calling plans tailored for residential or business usage. Advance features such as call waiting, three-way calling, caller ID, call forwarding and more are included in your plans at no extra charge. iTalkBB offers some of the most competitive international rates. iTalkBB offers their customers an exclusive feature; a free China and Taiwan telephone number. Friends and family in China or Taiwan dial your China or Taiwan number to reach you directly in the USA or Canada, without incurring local or international long distance charges. This service is unparallel in the industry. Hong Kong, and Korea numbers are available for a nominal monthly fee. Get 24-hour customer sales and support at 1-877-482-5522 and on the web. See detailed information on the company website www.iTalkBB.com.

Press Contacts

Adam Novak
PAN Communications