Incorporating customer feedback to dashboard

January 12, 2016

Back in June we wrote about our travels, chatting with customers to learn how we could improve the Bandwidth Dashboard. You may recall these three key takeaways:

Reduce the jargon
Unburden the user of excess choice
Lead our customers through anticipatory design

Since that time, the User Experience (UX) team has worked to accomplish these three goals. We are proud to say we have released the first of these changes: Improved Telephone Number Ordering.

We have crafted a new process for ordering telephone numbers. Based directly on customer feedback, our mission was to create an easy-to-use interface, where customers can find the numbers they want faster, order their numbers with fewer clicks, and stay updated on order progress more readily.

Did we succeed? You be the judge! Check out our Bandwidth Dashboard video on this page.

Key functionality enhancements include:

Universal type-ahead search
A set of filters to narrow your search
Options to sort numbers by rate center & area code
The ability to copy unformatted numbers with one click
The power to drag-select multiple numbers

Still to come:

Enhanced porting
Consecutive numbers
Advanced number ordering
Account management & more!

And we’re not done! We want to hear from you.

We’re always iterating, never satisfied, always eager to learn how we can improve your experience and optimize the performance of our products. If you’d like to share what you think of the new Bandwidth Dashboard experience you can: