9-1-1 Access

Kari’s Law compliance, MLTS 9-1-1, and what that means for your business

Greg Rogers
Greg Rogers
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On February 16, 2018 Kari’s Law was signed into federal law. Named for Kari Hunt Dunn, the law was championed by her family after she was fatally killed and her 9 year old daughter was unable to reach emergency services because she didn’t know she had to dial “9” to reach an outside line before calling 9-1-1 at the hotel where they were staying.

This new law requires direct dialing of  “9-1-1” be enabled in enterprise environments and directs the FCC to develop necessary 9-1-1 calling regulations for the multi-line telephone systems (MLTS) that are commonly used for communications services in buildings, like hotels, hospitals, and most office campuses. Bringing your business into compliance with new laws and regulations can sound daunting, but having the right partner to help guide your efforts can make the February 2020 Kari’s Law compliance date far less intimidating.

So what are the implications of Kari’s Law for your business’s voice and 9-1-1 solutions?

No more “9” for outside line

Tragically, the adoption of Kari’s Law was a response to an emergency event in which a child was unable to reach emergency assistance because she did not know she had to dial “9” to reach an outside line to make a 9-1-1 call at a hotel. Kari’s law will require that any MLTS will allow callers  to reach emergency services (9-1-1) without the need to dial a prefix for an outside number first. Thus, among other things, all enterprises utilizing MLTS will need to update their phone configurations accordingly.

Location & Notifications

In addition to disallowing prefixes when calling 9-1-1, the new rules also aim to ensure help is sent precisely where it’s needed while also notifying on-site personnel of the emergency.

Location Information

When you call 9-1-1 from your home, your registered street address is typically passed along to the Public Safety Answering Point (PSAP), who in turn gives that information to emergency responders. But what about at your office? If there’s a medical emergency in a 4th floor conference room and you call 9-1-1 from that office (without having to dial a prefix!), how will they know where to go if they only have the street address?

In addition to the direct dialing and notification requirements of Kari’s Law, pursuant to another federal law called Ray Baum’s Act, the FCC is also creating rules to improve the dispatchable location information that is associated with emergency calls from MLTS. Specifically, the objectives of the new rules are for campuses that use MLTS to be able to pass along location information that would be more specific than a front desk or the administrative office and add such information as building, floor, suite, and even specific conference rooms potentially.

Notifications

In addition to removing the need to dial a prefix for an outside line when calling 9-1-1, Kari’s Law requires businesses using MLTS to also implement notifications to on-site personnel that emergency services have been contacted, and where they’re needed , via email, SMS/text message, messenger service, or phone call.

On-site notifications will allow for on-site personnel to know that there’s an emergency and provide first aid if able, but perhaps more importantly, it allows them to quickly escort emergency personnel to where they’re needed, helping them through the front doors, elevators, and by keycarded areas depending on the particulars of any enterprise environment.

Don’t go it alone

We know this all sounds like a lot (and in some ways it is), so how can your business manage its legal obligations most effectively?

Well for one, you don’t have to do it alone — reach out to our 9-1-1 experts to find out how we can support your business’s 9-1-1 calling needs. For example, our Dynamic Location Routing service is well positioned to provide your business with the location and notification functionality you need.

Get started soon

Kari’s Law requires compliance by February 2020, and while that’s still almost a year away, it’ll be here before we know it. Getting started sooner will ensure that you’re not racing to find effective solutions at the last minute.

Understand your vulnerabilities

Create a checklist to understand what your business needs to do. Making sure that your entire team is on the same page will help make sure everyone is working towards the same goal (and that you’re not forgetting a crucial piece).

Give us a call!

Ready to get started ensuring your business’s Kari’s Law compliance? Give our team a call to find out how we can help you through the process, with our suite of MLTS emergency calling solutions and expert support, all backed by our nationwide voice network.

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