General information
Contacts
- Bandwidth SPID: 979E
- Bandwidth RespOrg: JYT01 (Bandwidth is a ROC participant)
- Hours of Operation: Monday-Friday 9am-6pm EST
- Port Out & Carrier Support: [email protected] (we no longer offer phone support for carriers)
- Translations Removal: [email protected]
- Toll-Free Status Updates: [email protected]
- Messaging and Routing Issues: [email protected]
- Code Administration & LERG: [email protected]
- Intercarrier Compensation: [email protected]
Holidays
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day & the day after
- Christmas Eve
- Christmas Day
Escalation and status contacts
Note: To guarantee the quickest response, please send escalations to just ONE CONTACT at a time.
1st level
If your standard port has been processing with Bandwidth for longer than 1 business day, you may send an escalation via email to [email protected]. This will generate a ticket number you’ll reference for further escalations.
If you do not receive a response within 4 business hours, please escalate to 2nd Level.
2nd level
Email [email protected]. You MUST provide your ticket # and PON. Additionally, if there is no escalation through the 1st level, or no ticket provided, you will be returned back to the 1st level to escalate there first.
If you do not receive a response within 4 business hours, after the send time of this escalation, please escalate to 3rd Level.
3rd level
Email [email protected]. You MUST provide your ticket # and PON. Additionally, if there is no escalation through the 2nd level, you will be returned back to the 2nd level to escalate there first.
If you do not receive a response within 4 business hours, after the send time of this escalation, please escalate to 4th Level.
4th level
Director, Global Local Number Portability – Hannah Macchioni
[email protected]
919-964-4263
You MUST provide your ticket # and PON
5th level
Sr Director, Number Operations & Technical Support – Eddie Gonzalez
[email protected]
919-295-9156