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911 Analyst

Who We Are:

Bandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed by a network reaching 60+ countries covering 90 percent of global GDP, companies like Cisco, Google, Microsoft, RingCentral, Uber and Zoom use Bandwidth’s APIs to easily embed communications into software and applications. Bandwidth has more than 20 years in the technology space and was the first Communications Platform-as-a-Service (CPaaS) provider to offer a robust selection of APIs built around our own global network. Our award-winning support teams help businesses around the world solve complex communications challenges every day.

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

The 911 Analyst will successfully coordinate internally with NOC, engineering, development, TAC, CSM teams and externally with PSAPs, State Agencies, LECs, PSAP Vendors, ESGW Providers, ALI providers and Bandwidth customers to ensure the quality and integrity of the Bandwidth 911 data.

What You’ll Do:

  • Troubleshoot and resolve 911 call issues, ALI discrepancies, NRF, misroutes, referred by customers, PSAPs, LECs
  • Coordinate with PSAPs to verify coverage area, contact information and update PSAP boundaries (shapefiles)
  • Analyze and reconcile MSAG validation fallout to ensure proper 911 addresses
  • Support PSAP Vendors in facilitating ALI and Voice migrations to NG911 
  • Schedule and initiate PSAP test calls as needed for troubleshooting and PSAP migrations
  • Create Address/Geocode overrides for proper mapping and routing of 911 calls to the PSAP
  • Document processes and procedure for internal and external users
  • Integrate MSAGs from LEC and ALI Vendor 911 databases into Bandwidth 911 systems
  • Document processes and procedure for internal and external users
  • Assist Development and Engineering teams to increase capabilities of Bandwidth 911 systems

What You Need:

  • College degree or equivalent work experience within PSAP or telephony industry in related field  
  • 3+ years in Bandwidth, PSAP or E911 databases 
  • Knowledge of differences in VOIP, NG911, and Legacy 911 call routing; NENA standards/requirements
  • Detail oriented with STRONG analytical skills
  • Ability to excel in team environment with a spirit of collaboration to emphasize total cooperation and mutual respect
  • Self-motivation and ability to work autonomously
  • Strong communication skills (oral and written)
  • Proficient with multiple data exchange formats, CSV files, Excel, and Google Sheets

The Whole Person Promise: 

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

  • 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
  • All new hires receive four weeks of PTO.
  • PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
  • Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
  • “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
  • 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.


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