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Location

Raleigh

Department

Operations

Accounts Receivable Analyst

Who We Are:

Bandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed by a network reaching 60+ countries covering 90 percent of global GDP, companies like Cisco, Google, Microsoft, RingCentral, Uber and Zoom use Bandwidth’s APIs to easily embed communications into software and applications. Bandwidth has more than 20 years in the technology space and was the first Communications Platform-as-a-Service (CPaaS) provider to offer a robust selection of APIs built around our own global network. Our award-winning support teams help businesses around the world solve complex communications challenges every day.

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

Bandwidth’s Billing Operations Team is responsible for ensuring Bandwidth customers receive accurate and timely invoices and provide timely payment. The Accounts Receivable Analyst would be responsible for improving customer payment collections by improving current processes and building account knowledge and relationships with our customers. The successful candidate will be an inspiring team member who provides excellent customer service, manages complex functions, thinks creatively, and solves problems in a fast pace environment.

What You’ll Do:

  • Handles and resolves complex payment inquiries via telephone and ticket system within our established SLA’s and KPIs.
  • Assists customers and internal teams with escalations and issues related to suspension and disconnection or collections processes.
  • Monitors, develops, and implements corrective and preventive actions resulting from the evaluation of aging reports, payments and customer actions.
  • Develops and manages complex reports, including tracking of daily collections status, account aging reports, suspension reports, and monthly reviews.
  • Assist with the bad debt write off analysis, credit memos, and third party provider requests.
  • Collaborates cross functionally with billing, sales, CSMs and accounting to proactively address and resolve customer payment issues.
  • Owns the suspension process and will delegate associated tasks to the team.
  • Interfaces with Bandwidth leadership to effectively communicate status, define critical issues & impacts, design mitigation plans, and articulate/drive required decisions.
  • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; independently exploring opportunities to add value to job accomplishments.
  • Partners with Bandwidth’s Finance team to ensure integrity of related financial reports and analyses.

What You Need:

  • 1-2 years A/R or Professional Collections experience
  • At least a year experience in customer service
  • Experience in, billing, banking, or accounts receivable
  • Self-starter mindset and proactive, able to operate with a high level of autonomy
  • Strong attention to detail, professional communication (both written and verbal), and excellent follow-through skills
  • Ability to communicate complex and/or technical information clearly and concisely to all levels within the organization using tact, common courtesy, persuasion, and discretion
  • Intermediate – Advanced Excel skills
  • Analytical, problem solving, and organizational skills
  • Ability to focus, complete tasks accurately, and thrive in a fast-paced environment

Bonus Points:

  • Microsoft Access, SQL database, Salesforce, Netsuite or Zendesk

The Whole Person Promise: 

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

  • 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
  • All new hires receive four weeks of PTO.
  • PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
  • Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
  • “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
  • 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

 

Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.

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