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Location

Raleigh

Department

IT

Desktop Support Specialist

Who We Are:

Bandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed by a network reaching 60+ countries covering 90 percent of global GDP, companies like Cisco, Google, Microsoft, RingCentral, Uber and Zoom use Bandwidth’s APIs to easily embed communications into software and applications. Bandwidth has more than 20 years in the technology space and was the first Communications Platform-as-a-Service (CPaaS) provider to offer a robust selection of APIs built around our own global network. Our award-winning support teams help businesses around the world solve complex communications challenges every day.

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

The Desktop Support Specialist will be responsible for Mac/Windows/Linux laptop support, assist with GSuite, Okta, and other Cloud Application support, along with general support of all things IT related. The position recommends and initiates process improvements to maximize operational efficiency. The ideal candidate will have the ability to work independently as well as within our team and will support all IT assets, processes, and procedures. This role is also responsible for the deployment and tracking of IT Assets (i.e. laptops, monitors, & other IT accessories) and onboarding/offboarding employees. Candidates must have outstanding customer service skills, possess strong communication and presentation skills, and have a proven ability to work under pressure to meet deadlines. 

What You’ll Do:

  • Work with internal customers to identify, analyze, and effectively solve problems in a timely and organized manner. 
  • Set up, maintain, and troubleshoot desktop, notebook (PC, Mac, Linux) and peripherals. 
  • Install, configure, and administer software on Linux, Mac, Windows. 
  • Develop, document, and implement best practices and standard IT processes.
  • Assists in expediting process workflow while completing business objectives, address all customer computing needs and resolves assigned service requests. 
  • Assist the IT Infrastructure team when needed with periodic network and systems projects/issues. 
  • Document issue resolution using the help desk ticketing system. 
  • Maintain and track inventory of all hardware and software resources and parts.
  • Monitors desktop environment performance through customer communication and feedback, identifies trends, and communicates with local administration and peer groups as needed. 

What You Need:

  • Bachelor’s Degree required 
  • 2+ year’s experience with setup, configuration, troubleshooting of desktop/notebook hardware and software 
  • Active Directory concepts and administration
  • Strong customer service skills required
  • Experience supporting a variety of Wi-Fi-enabled environments
  • Experience supporting remote users, including VPN connections
  • Experience with Linux: CLI and GUI, OS and package installation, advanced troubleshooting
  • Experience with Microsoft Windows (7,10) and Office Suite and Mac OS X
  • Some knowledge of TCP/IP networking and related network services (i.e. DNS, SMTP, DHCP, RADIUS, etc.)

The Whole Person Promise: 

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

  • 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
  • All new hires receive four weeks of PTO.
  • PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
  • Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
  • “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
  • 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

 

Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.

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