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Location

Raleigh

Department

Technology

Director, Product Management (Voice Services)

Who We Are:

Bandwidth lives for innovation! Our technology powers brands like Google, Microsoft, GoDaddy, Arlo, Netgear, Zoom, Rover and more of the most exciting leaders in technology. Our intelligent voice, messaging, 9-1-1 access, and phone number services— all backed by Bandwidth’s own nationwide, all-IP voice network—allow us to power the way people communicate, connect, and do business.

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

The Director of Product Management is responsible for the P&L and overall growth and profitability of Voice Services. This is a fast-paced role that includes Vendor Management, Sales Support and Customer interaction.  The Director’s responsibilities focus on managing the team responsible for the operational aspects of the voice products including (but not limited to) a view on network strategy and enhancements, pricing, billing, and compliance.

Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.

What You’ll Do:

  • Build, manage and maintain a team of high performing Bandmates.
  • Provide strategic vision and guidance to Bandwidth Product Managers, Segment and Platform teams on product, market, network and customer trends and the development required to become and maintain status as a market leader.
  • Develop and grow cross functional relationships within Bandwidth.
  • Become the Bandwidth SME on Voice Products.
  • Actively work with and manage vendors and carriers in the ecosystem, ensuring compliance with regulatory, legal and contractual requirements.
  • Balance vendor costs between lowest price and highest level of service to provide a market leading product with high margins.
  • Develop deep relationships with key carriers and vendors.
  • Support Sales in new customer acquisition and customer retention activities to profitably grow margin dollars and top line revenue.
  • Develop relationships with key customers.
  • Understand key competitors and how we compare to them in the market.
  • Support all existing internal processes; improve where possible through process innovation or development across all internal platforms.
  • Responsible to meet corporate financial targets for Margin and Revenue budget; able to explain the drivers behind past and future performance.
  • Provide pricing guidance to the Deal Desk and Strategic Pricing and support them in nonstandard and bundled deal reviews.
  • Create and present executive level presentations.
  • Up to 25% travel may be involved

What You Need:

  • BS/BA Degree is required
  • 8+ years of experience in a Product Management discipline. Experience with telecommunications and software preferred.
  • Telecommunications voice services market, competitors, products and network.
  • Understanding of regulatory requirements
  • Managing a high performing team.
  • Experience with lifecycle management of existing products and launching new products, particularly in the communications industry.
  • Demonstration of keen UX awareness.
  • Vendor Management and negotiation.

The Whole Person Promise: 

We make a “Whole Person” promise to our team.  You can have both meaningful work PLUS a full life at Bandwidth.  We focus on accomplishing our mission as “whole people.” That means we take care of our people—in body, mind, and spirit. 

  • Health: We pay 100% for benefits coverage including Medical, Dental, Vision, Prescription, Life, and Disability.  Generous paid time off (PTO) policy including paid parental leave, EAP and 401K match.
  • Fitness: 90-minute fitness lunch with a paid gym membership for workouts. On-site cardio gym, locker room/showers, classes, and sponsored sports and leagues.  Nutritionist and personal trainer on-site.
  • Volunteer: We have a program dedicated to providing volunteer opportunities to employees, BandwidthCares.

 

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