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People Services

Sr. Director, Global Learning & Development

Who We Are:

Bandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed by a network reaching 60+ countries covering 90 percent of global GDP, companies like Cisco, Google, Microsoft, RingCentral, Uber and Zoom use Bandwidth’s APIs to easily embed communications into software and applications. Bandwidth has more than 20 years in the technology space and was the first Communications Platform-as-a-Service (CPaaS) provider to offer a robust selection of APIs built around our own global network. Our award-winning support teams help businesses around the world solve complex communications challenges every day.

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

The Sr. Director of Global Learning and Development leads Bandwidth’s talent management, driving business outcomes through learning programs. Reporting directly to the VP of People Services, they will support global leaders continually assessing learning needs across Bandwidth, evolving development strategies, creating and delivering proprietary learning content and increasing the power of their delivery. The focus of this role is on team member success and ensuring that development opportunities support and align with Bandwidth’s definition of mission success. The Sr. Director is responsible for the strategy, deployment and continual improvement of the talent development cycle for Bandwidth. This leadership role includes a great deal of hands-on work and personal facilitation in addition to the strategic and creative opportunities provided within the scope of the role. Unique to this role is its direct influence in nurturing a learning community in partnership with others leaders and front-line programs that are embedded in the operations. Additionally, our digital media team is fully integrated with People Services. For a creative and forward-thinking Learning and Development leader, these are rich services for supporting the mission both in content development for curriculum and for evangelizing the mission.

What You’ll Do:

  • Partners with the VP of People Services to build global learning programs that fortify the culture, increase individual capabilities and enhance productivity under our “mission-first” and “serve others” philosophy.
  • Work with senior leadership to nurture a learning community and develop solutions and implement business objectives using talent management programs. Incorporate Bandwidth’s strategic goals and objectives to design learning programs which help Bandmates crush their missions in each region.
  • Develop and establish talent assessment and management strategies, customizing the slate of offerings to Bandwidth’s philosophy on development and meaningful work.
  • Ensure company-wide adoption of talent development, management, and assessment programs under a unique “No averages”, “personal excellence”-focused programming and rewards based upon contributions and not entitlements.
  • Establish analytics and metrics to measure program performance and improve talent management strategies. Monitor effectiveness of training programs and make necessary changes to enhance overall effectiveness of programs.
  • Effectively lead, mentor and grow a global team of professional training professionals. Ensure the effective planning, coordination and completion of all training and development programs in each region.
  • Build effective and positive working relationships with all global leaders within Bandwidth to continue to foster a learning culture throughout the organization.
  • Leads the global Sales Training function overseeing vendors and internal sales training facilitators.
  • Develops and delivers our robust and vigorous global on-boarding program for new Bandmates and organizes and oversees the weekly cadence and quality of content and internal experts presenting.
  • Responsible for the selection, administration and development of all learning management systems, including the Learning Management System (currently Udemy) and the Performance Management System (currently Workday) and Articulate.

What You Need:

  • Bachelor’s degree in Business, Learning/Org Development, or related field
  • 7+ years experience in a Global L&D role with a minimum of 3 years managing a Learning and Development Team.
  • Demonstrated success in collaborating, influencing, and persuading.
  • Extensive experience with instructional design, program development and facilitation, organizational design, and organizational advising. 
  • The ideal candidate will also have 2-5 years of Agile experience.
  • Deep familiarity with best practices in creating and facilitating adult education and corporate training, including sales training and technical training.
  • Capable and confident communicator with very strong personal presence.
  • Real passion for people development both professionally and personally.
  • Ability to understand strategic organizational issues and influence change.
  • Proven agility in a constantly changing environment and ability to nurture strong relationships.
  • Ability to analyze data, understand trends, and develop recommendations for action based on the analysis.
  • Strong advising, coaching, and facilitation skills.
  • The highest level of integrity and management of confidential information.
  • Ability and desire to work strategically as well as hands-on, especially for sharing facilitation responsibilities with Business Partners and L&D training staff for delivery of Bandwidth’s proprietary programs.

Bonus Points:

  • Certifications in MBTI, Disc or other assessments plus Crucial Conversations and similar training experience are a plus.
  • Sales training leadership is a plus.

The Whole Person Promise: 

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

  • 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
  • All new hires receive four weeks of PTO.
  • PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
  • Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
  • “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
  • 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.


Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.

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