Strategic Account Manager
Who We Are:
Bandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed by a network reaching 60+ countries covering 90 percent of global GDP, companies like Cisco, Google, Microsoft, RingCentral, Uber and Zoom use Bandwidth’s APIs to easily embed communications into software and applications. Bandwidth has more than 20 years in the technology space and was the first Communications Platform-as-a-Service (CPaaS) provider to offer a robust selection of APIs built around our own global network. Our award-winning support teams help businesses around the world solve complex communications challenges every day.
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
The Strategic Account Manager will help us achieve the defined long-term organizational strategic goals, build key customer relationships, identify new business opportunities, negotiate and close business deals and maintain extensive knowledge of current market conditions. In this role, you will manage existing clients and ensure they stay satisfied and positive. You will uncover new opportunities within existing strategic accounts and make presentations on CPaaS solutions and services that meet or predict the customer’s future needs.
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do feel as you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.
What You’ll Do:
- Serve as the primary account owner for assigned strategic accounts
- Develop a deep understanding of each customer’s business and the market they serve
- Build and maintain strong relationships with multiple contacts at each account, use matrix selling to connect decision makers and c-level executives to relative roles within Bandwidth
- Identify new opportunities to up-sell additional Bandwidth products to companies leveraging our services
- Mitigate risk and maintain up to date contracts
- Present strategic opportunities to leadership on an ongoing basis with an emphasis on quarterly and annual planning
- Provide precise forecasting, value and close dates, with knowing all of any associated risk
- Work cross-functionally with internal groups, leveraging resources for assigned accounts
- Drive revenue generation and development of strategic partnerships
- Achieve assigned quota for new revenue growth within assigned accounts
What You Need:
- 10+ years of sales and business development experience
- 7+ years of experience managing business development activities with large enterprise customers
- 5+ years of experience managing existing accounts
- Bachelor’s degree in business, marketing, or a related field
- Significant experience in SaaS and/or CPaaS sales is strongly preferred
The Whole Person Promise:
We make a “Whole Person” promise to our team. You can have both meaningful work PLUS a full life at Bandwidth. We focus on accomplishing our mission as “whole people.” That means we take care of our people—in body, mind, and spirit.
- Health: We pay 100% for benefits coverage including Medical, Dental, Vision, Prescription, Life, and Disability. Corporate chaplains, EAP and 401K match.
- Fitness: 90-minute fitness lunch with a paid gym membership with shuttle service available for workouts. On-site cardio gym, locker room/showers, classes, and sponsored sports and leagues. Nutritionist and personal trainer on-site.
- Volunteer: We have a program dedicated to providing volunteer opportunities to employees, Bandwidthcares.