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Toll Free Planning Specialist

Who We Are:

Bandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed by a network reaching 60+ countries covering 90 percent of global GDP, companies like Cisco, Google, Microsoft, RingCentral, Uber and Zoom use Bandwidth’s APIs to easily embed communications into software and applications. Bandwidth has more than 20 years in the technology space and was the first Communications Platform-as-a-Service (CPaaS) provider to offer a robust selection of APIs built around our own global network. Our award-winning support teams help businesses around the world solve complex communications challenges every day.

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

Switched Access Management is responsible for a variety of on-net switched access & off-net vendor cost analysis and traffic routing. As a Toll Free Planning Specialist, you will identify areas of cost savings opportunities, execute routing changes in SMS/8MS, or other tools, focus on template management in SMS/8MS and network capacity management tasks/projects, and work with a variety of internal teams to review and improve internal processes related to capacity planning and management.  

What You’ll Do:

  • Responsible for collaboration with Toll Free Product Manager for managing, planning, and supporting toll free products. 
  • Assist with development of new processes and optimization of existing processes for both new and existing product offerings, and training Bandmates.
  • Update and maintain toll-free routing templates in 8MS, SOMOS, SSI/URS or other routing system(s).
  • Analyze Feature Group D, Direct Connect & off-net vendor variable cost components for potential toll-free routing changes and cost-savings initiatives including investigating new, cost-effective ways to generate toll-free routing templates to drive down unit cost. 
  • Work with the Network Operations Center and Capacity Planning departments to manage onnet and offnet trunk ordering and capacity.
  • Provide regular reporting including, but not limited to footprint, utilization, routing changes & cost-savings analysis/initiatives.  
  • Monitor network capacity and make routing changes, as necessary.
  • Update and maintain Feature Group D, Direct Connect and offnet vendor cost files and other traffic components in systems. 
  • Provide input and assistance for template routing data. 
  • Review vendor contracts and tariffs as well as investigating CDR data to ensure appropriate vendor costing. 

What You Need:

  • Bachelor’s degree or 5+ years relevant voice telecommunications work experience
  • 5+ years voice telecommunications experience & Business Analysis
  • Knowledge of LERG, Toll Free routing via SOMOS, 8MS, Network Capacity Planning
  • Skills: 8MS/SOMOS toll free routing, Advanced Excel skills, Microsoft office
  • Ability to professionally communicate effectively externally, and internally to build and maintain relationships.
  • Ability to facilitate issue resolution, and process improvement with strong attention to detail and multitasking capability

Bonus Points:

  • Telecom network routing, and contract review experience
  • Knowledge of Switched Access Tariffs, Interconnection Agreements
  • SOMOS RESPORG Certification
  • SQL knowledge
  • TEOCO URS knowledge

The Whole Person Promise: 

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

  • 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
  • All new hires receive four weeks of PTO.
  • PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
  • Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
  • “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
  • 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.


Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.


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