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Location

Raleigh

Department

IT

Zendesk Analyst

Who We Are:

Bandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed by a network reaching 60+ countries covering 90 percent of global GDP, companies like Cisco, Google, Microsoft, RingCentral, Uber and Zoom use Bandwidth’s APIs to easily embed communications into software and applications. Bandwidth has more than 20 years in the technology space and was the first Communications Platform-as-a-Service (CPaaS) provider to offer a robust selection of APIs built around our own global network. Our award-winning support teams help businesses around the world solve complex communications challenges every day.

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

Bandwidth is seeking a service-orientated Zendesk Analyst eager to roll up their sleeves and support our continued success.  We offer a dynamic and challenging environment in which you will apply your detail-oriented technical and service skills, aiding the continued growth and adoption of our Zendesk platform in support of the assigned goals of the company.

What You’ll Do:

  • Front line support for agents in Zendesk Support, Guide, and Explore
  • Customizing fields, flows, and ticket routing
  • Tailoring the user experience by team to optimize workflows and end-customer interactions
  • Documenting customizations and processes
  • Working with internal customers and peers to understand problems and suggest solutions
  • Supporting audit requests as needed

What You Need:

  • 1-3 years System Analyst experience
  • Excellent communication skills (verbal, non-verbal & written)
  • Ability to work with technical and non-technical teams in a fast-paced environment
  • Acute attention to detail
  • Ability to break down complex problems into manageable objectives and deliverables
  • Self-motivated and with the ability to work independently and in team environments

Bonus Points:

  • 1-3 years Zendesk experience
  • Degree in Information Systems/Information Technology or related field
  • Experience with Zendesk or other similar ticketing systems

The Whole Person Promise: 

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

  • 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
  • All new hires receive four weeks of PTO.
  • PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
  • Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
  • “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
  • 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

 

Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.

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