Enterprise Connect

CPaaS and Digital Transformation: What Leaders Need to Know

Bandwidth Speaker: Anthony Bartolo, COO

In this session, a leading analyst will share findings from their Voice of the Enterprise and Voice of the Consumer 2023 surveys showing how CPaaS remains a key enabling technology for digital transformation and outline key considerations for evaluating this technology.

Session details

How Contact Centers Are Taking Command of AI, Authentication, and CX

Bandwidth Speaker: Zach Kunkel, Director, Product Marketing

Whether you’re cloud mature or still mapping your path to a protected, productive contact center, this is your year to take command of your customer experience. Learn how other IT leaders are taking command of their contact center communications.

Finding the Hidden Value in your Collaboration Data

Bandwidth Speaker: John Bell, CPO

IT has historically looked at collaboration data with an eye on performance management. But there is so much more to be gained from collaboration data than that. In this session, discover how to uncover the value hidden in your collaboration data.

Session details

Next Generation 911: Are We There Yet?

Bandwidth Speaker: Robin Erkkila, 911 Sales Engineer

The shift to hybrid work, cloud-based communications, and mobile-first devices continues to create challenges for 911 call location and routing management. During this session industry experts will provide a reality check on NG911 to include what it can do today, and what it will be able to do in the future.

Session details

UC Plus CC: Making the Integration–and Realizing it’s Benefits

Bandwidth Speaker: Lauren Brockman, Sr. Director, Product Management

The idea of integrating UC and Contact Center platforms has gained wide interest—but what’s happening on the ground, and where could things go next? In this session you’ll learn about specific use cases, benefits, and challenges of deploying integrated UC and CC capabilities, and you’ll gain an understanding of how to prepare users to get the most out of the solutions.

Session details