# Bandwidth > Bandwidth is a global cloud communications software company that helps enterprises deliver exceptional experiences through voice calling, text messaging and emergency services. Our solutions and our Communications Cloud are trusted by companies like Amazon Web Services (AWS), Cisco, Google, Microsoft, RingCentral, Zoom, Genesys, Five9, and Uber. Bandwidth is the first and only CPaaS provider offering a unique combination of composable APIs, AI capabilities, owner-operated network and broad regulatory experience. ## Blogs - [Black Friday SMS Marketing Checklist for 2025](https://www.bandwidth.com/blog/sms-marketing-black-friday/): Get more from your SMS marketing with this Black Friday messaging checklist. Learn when to send texts, ensure high deliverability, and how to plan for the holiday. - [4 ways digital engagement platforms can optimize user participation](https://www.bandwidth.com/blog/digital-engagement-optimization/): Explore four ways that digital engagement platforms can optimize for, well, engagement. - [What is packet loss? Causes and how to fix It](https://www.bandwidth.com/blog/packet-loss-why-does-it-happen-and-how-do-you-prevent-it/): Packet Loss refers to the failed transmission of data across a data network. Discover how packet loss occurs and affects your network performance and call quality. - [What is latency?](https://www.bandwidth.com/blog/what-is-latency/): What is latency? Understand this time delay in digital communications. Discover its causes, how to measure it, and ways to reduce it for better network performance. - [What is call attestation in STIR/SHAKEN?](https://www.bandwidth.com/blog/abcs-of-attestation-and-analytics/): As early as June 20, 2025, voice service providers must sign their calls using their own certificate. See how to simplify this. - [Boosting customer engagement with AI: Four inspirational examples](https://www.bandwidth.com/blog/customer-engagement-platforms-ai-examples/): Discover how four leading engagement platforms are leveraging AI to personalize communication in retail, ecommerce, and healthcare. - [What senders in the UK are saying about messaging in 2025](https://www.bandwidth.com/blog/messaging-trends-in-the-uk/): See what senders are saying about A2P business texting in the UK based on a 2025 survey of 100 businesses and messaging platforms. - [The state of RCS Business Messaging in 2025](https://www.bandwidth.com/blog/state-of-rcs-business-messaging-features/): See where RBM (RCS Business Messaging) is at in terms of features, availability, and adoption in the US A2P messaging market based on what leaders are saying. - [Ten things you didn’t know about 911](https://www.bandwidth.com/blog/ten-things-you-didnt-know-about-911/): What every business leader and consumer should know about emergency calling in the US, but may not know. - [How to integrate a Voice API with use cases and sample code](https://www.bandwidth.com/blog/integrate-a-voice-api-use-cases-sample-code/): Learn how to integrate voice into global applications with inbound and outbound use cases like IVR, voice notifications explained with sample code. - [The future is now: Mastering customer experience (CX) automation](https://www.bandwidth.com/blog/mastering-customer-experience-cx-automation/): Learn about customer experience automation and how it can enhance your CX. Discover benefits, strategies, and tools for automated customer experiences. - [Top contact center integrations for 2025](https://www.bandwidth.com/blog/top-contact-center-integrations/): Boost customer satisfaction and agent performance with 2025’s top CX integrations. Consider leading tech tools across AI, fraud protection, CCaaS, and more. - [Must-know emergency service terms in 2025](https://www.bandwidth.com/blog/emergency-services-terms-cheatsheet/): The most common and complex emergency services terms, explained. Get a better grip on setting up your emergency services with the right global provider. - [10DLC registration: notes for non-traditional brands](https://www.bandwidth.com/blog/10dlc-registration-notes-for-non-traditional-brands/): Franchises and other local businesses face unique challenges in registering 10DLC SMS campaigns. Learn how to register even if you don’t have a website. - [Toll-free SMS or 10DLC: How to choose the right A2P Messaging channel](https://www.bandwidth.com/blog/10dlc-to-toll-free-sms/): Thinking about switching to Toll-free SMS? Find out how to evaluate whether 10DLC or Toll-free numbers are best for your messaging platform. - [3 reasons to use SMS short codes in 2025](https://www.bandwidth.com/blog/short-code-reasons/): Throughput, reliability, and ease-of-memorization are three reasons why companies still use short codes in 2025. - [What is an SMS API?](https://www.bandwidth.com/blog/what-is-an-sms-api/): SMS APIs let platforms and enterprises build SMS text messaging into their customer-facing tools, so they can send notifications and two-way conversations. - [Evaluating your 911 provider: Seven key questions to ask](https://www.bandwidth.com/blog/a-guide-to-evaluating-your-911-provider-seven-vital-questions-to-ask/): Discover how to assess the reliability and readiness of your emergency services provider with our guide to asking the right questions. - [Navigating the shift: The transition to NG911, explained](https://www.bandwidth.com/blog/navigating-the-shift-the-transition-to-ng911-explained/): Uncover the essentials of transitioning from E911 to NG911, from understanding FCC Report and Order 24-78 and its requirements to the benefits of NG911 and how to achieve compliance. - [RCS: Build trust and brand recognition with verified sending](https://www.bandwidth.com/blog/rcs-verified-sending/): See how verified sending works with RCS business messaging, and how having a verified brand presentation can create increased customer trust and engagement. - [What is Operator Connect? Simplifying PSTN connectivity for Microsoft Teams](https://www.bandwidth.com/blog/what-is-operator-connect/): Learn how Operator Connect simplifies PSTN connectivity for Microsoft Teams. Enable pure-cloud voice calling for Teams Phone with a certified carrier to simplify your stack. - [Your guide to Genesys BYOC: What it is and how it works](https://www.bandwidth.com/blog/your-guide-to-genesys-byoc-what-it-is-and-how-it-works/): Learn how Genesys BYOC enables you to connect your preferred carrier to a cloud or premise-based contact center. Find out how the BYOC program works, how to migrate, and how to level up your integrati - [Getting started with a Voice API](https://www.bandwidth.com/blog/getting-started-with-voice-api/): Learn how to configure callback URLs, create phone calls, receive phone calls, and configure phone calls with Bandwidth’s Voice API. - [How to set up a SIP trunk](https://www.bandwidth.com/blog/how-to-set-up-a-sip-trunk/): Learn how to set up a SIP trunk with our clear, step-by-step guide. Discover equipment, network requirements, best practices, and tips to ensure seamless VoIP connectivity. Start your SIP trunking jou - [Boost your year-end fundraising with SMS messaging](https://www.bandwidth.com/blog/sms-non-profit-fundraising/): Learn the basics of smart fundraising for your nonprofit using the power of SMS text messaging. Read the best practices and how the channel can help you grow. - [RCS vs. WhatsApp: A quick guide](https://www.bandwidth.com/blog/rcs-vs-whatsapp/): Wondering how RCS and WhatsApp differ, and which messaging channel is best for businesses? We’re spelling it all out here, along with comparisons to SMS and MMS. - [The impact of consolidated communications for EMEA enterprises](https://www.bandwidth.com/blog/the-impact-of-consolidated-communications-for-emea-enterprises/): Large enterprises consolidate communications in EMEA to improve efficiency, ROI, and user experience. Centralized telephony across Europe simplifies IT and vendor management. - [Supporting our neighbors in Western North Carolina](https://www.bandwidth.com/blog/hurricane-helene-relief/): See an overview of Bandwidth’s corporate and employee response to the recent flooding in Western North Carolina. - [Survey: What brands are saying about SMS for Black Friday 2024](https://www.bandwidth.com/blog/black-friday-sms-survey/): We asked 100 brands how they’re planning to use SMS and MMS for 2024 Black Friday, Cyber Monday, and Cyber Week campaigns. This is what they said. - [Why you should be paying careful attention to comms compliance](https://www.bandwidth.com/blog/why-you-should-be-paying-careful-attention-to-comms-compliance/): Enterprises might be sold on cloud communications, but most have not thought much about the compliancy of their providers - [Power through telecom compliance with Bandwidth](https://www.bandwidth.com/blog/power-through-telecom-compliance-with-bandwidth/): Can your network provider offer you elevated support in telecom compliance and simplify scaling? Bandwidth can. - [Telecom compliance in the U.S. and around the world](https://www.bandwidth.com/blog/telecom-compliance-for-global-enterprises/): What communication regulations are impacting your business? Explore number activation, emergency & beyond with our telecom regulatory compliance exports. - [Streamline your hotfix integration with automated main merging](https://www.bandwidth.com/blog/streamline-your-hotfix-integration-with-automated-main-merging/): Learn from a Bandwidth software developer about the process behind automating merging a hotfix back into main, reducing human error and ensuring smoother deployments. - [6 Things to do this summer for big Black Friday wins in 2024](https://www.bandwidth.com/blog/how-to-prep-for-black-friday-sms/): Retailers who plan ahead get rewarded when Black Friday / Cyber Monday weekend rolls around! Here are the top six ways you can plan ahead for a successful holiday text message marketing campaign. - [What is a Voice API?](https://www.bandwidth.com/blog/what-is-a-voice-api/): A programmable voice API can voice-enable your product or application without telecom expertise. Learn key features and use cases to consider, plus how to choose a provider. - [Confused by 10DLC compliance? Healthy messaging doesn’t have to be complicated.](https://www.bandwidth.com/blog/10dlc-compliance-and-healthy-messaging-traffic/): Confused by 10DLC Compliance? Healthy messaging doesn't have to be complicated. Learn why registration matters and get our five top compliance tips. - [Upgrading your Bandwidth App: a step towards Micro Frontends](https://www.bandwidth.com/blog/upgrading-the-dashboard-a-step-towards-micro-frontends/): Learn from a Bandwidth senior software developer about the process behind upgrading to React 18 and webpack 5, putting us on the path towards micro frontends (MFEs). - [Beyond omnichannel: The smart evolution of custom contact centers](https://www.bandwidth.com/blog/beyond-omnichannel-the-smart-evolution-of-custom-contact-centers/): What does omnichannel mean for the enterprise contact center? Learn the benefits and challenges of omnichannel and discover the concept of optichannel communications. - [RCS: What Apple’s WWDC 2024 announcement means for business messaging](https://www.bandwidth.com/blog/rcs-what-apples-wwdc-2024-announcement-means-for-business-messaging/): See what Apple's latest RCS announcement means for business messaging. Understand the lates iOS 18 update and see the impacts on A2P and P2P messaging. - [How to automate your text messages for efficiency, engagement, and results](https://www.bandwidth.com/blog/how-to-automate-your-text-messages-for-efficiency-engagement-and-resultshow-to-send-automated-text-messages/): Learn how to automate your text messages for efficiency, engagement, and results. We cover what automated text messages are, why to send them, and common concerns. - [How a Voice API can improve CX](https://www.bandwidth.com/blog/how-a-voice-api-can-improve-cx/): Learn how a programmable Voice API can improve customer experience in your business. Read best practices and see how the Voice API can improve your CX. - [Your guide to fighting SMS fraud: artificially inflated traffic and beyond](https://www.bandwidth.com/blog/your-guide-to-fighting-sms-fraud-artificially-inflated-traffic-and-beyond/): Artificial Inflation of Traffic (AIT) is a form of SMS fraud in which bots generate automatic texts from the brands, often using triggering 2-factor authentication texts or one-time passcodes from the - [When customers are neighbors too](https://www.bandwidth.com/blog/when-customers-areneighbors-too/): Wake County had previously worked with Brightbell and turned to them for quick support in helping the county handle the upcoming call volume. In just few weeks’ time, Brightbell had assembled a supple - [E911 in 2024: Kari’s Law, RAY BAUM’s Act, and PSAP notifications](https://www.bandwidth.com/blog/e911-for-business-karis-law-rau-baums-act-and-psap-notifications/): 2024 updates in E911 regulations. Is your enterprise on track? Learn how Kari's Law, RAY BAUM's Act, and PSAP notifications affect your business. - [Virtual agents 101](https://www.bandwidth.com/blog/virtual-agents-101/): AI-powered virtual agents are coming to the contact center and we're telling you everything you need to know to get started. - [Mastering messaging in travel and tourism](https://www.bandwidth.com/blog/mastering-messaging-in-travel-and-tourism/): The travel, tourism, and hospitality industries are being transformed by SMS and MMS texting. Get our tips for texting smarter. - [What is a verified call?](https://www.bandwidth.com/blog/what-is-a-verified-call/): Learn what call verification means, and how call centers use verified calls to increase security and efficiency. - [3 ways to improve the contact center agent experience](https://www.bandwidth.com/blog/3-ways-to-improve-the-contact-center-agent-experience/): Improve your agents' experience with smarter contact center practices like automations, security improvements, and more reliable networks. - [Your guide to SMS marketing](https://www.bandwidth.com/blog/your-guide-to-sms-marketing/): Your guide to SMS Marketing: includes the benefits of text message marketing, types of common SMS campaigns, and real examples. - [Closing the CCaaS integration gap: Why you can keep on-premise functionality in the cloud](https://www.bandwidth.com/blog/closing-the-ccaas-integration-gap/): Your cloud-based contact center doesn't have to choose between cloud innovation and on-premise control and functionality. - [SMS for healthcare: Engaging patients while staying HIPAA compliant](https://www.bandwidth.com/blog/sms-for-healthcare-engaging-patients-while-staying-hipaa-compliant/): Learn how you can use SMS and MMS text messaging to engage with patients and increase practice efficiency in 2024. - [Spoofing, decoded: What it is, and how to stop it from sneaking into your contact center](https://www.bandwidth.com/blog/spoofing/): Number/Caller ID Spoofing and IP Spoofing are malicious activities, carried out by bad actors to steal data, commit fraud, and more. - [Notifications and conversations: Embracing the power and simplicity of business messaging channels](https://www.bandwidth.com/blog/notifications-and-conversations-embracing-the-power-and-simplicity-of-business-messaging-channels/): Match your SMS use case to your number type with this guide to text notifications and conversations. - [SMS for Edtech platforms](https://www.bandwidth.com/blog/sms-for-edtech-platforms/): Learn about SMS texting for education tech platforms. Make it easier to send notifications and enable conversations via A2P SMS and MMS. - [The missing piece to your contact center’s business continuity strategy](https://www.bandwidth.com/blog/contact-center-business-continuity/): When it comes to business continuity and disaster recovery, enterprises often forget one critical voice from the conversation: the voice provider. - [What we said, and heard, at MEF Barcelona](https://www.bandwidth.com/blog/what-we-said-and-heard-at-mef-barcelona/): Get Bandwidth's updates from MEF Barcelona - [What is VoIP, and how does it compare to PSTN connectivity?](https://www.bandwidth.com/blog/voip-vs-pstn/): VoIP stands for Voice over Internet Protocol and is different from traditional PSTN connectivity because it's IP-based. - [SIP response codes: Everything you need in 2 minutes](https://www.bandwidth.com/blog/sip-response-codes/): SIP codes are pre-defined three-digit codes that convey critical status information when making a call. See this list of all SIP codes. - [Campaign drift in business texting](https://www.bandwidth.com/blog/campaign-drift-in-business-texting/): Campaign drift could lead to carriers blocking your text messaging traffic. Learn what campaign drift is, and how to avoid it. - [3 takeaways for CIOs from the Enterprise Communications Landscape](https://www.bandwidth.com/blog/3-takeaways-enterprise-communications-landscape/): Get an insider’s look into this year’s Enterprise Communications Landscape report. Read and see the current trends, recent impacts, and projected changes. - [Taking your message global in 2024?](https://www.bandwidth.com/blog/global-sms-messaging/): Learn about global SMS messaging for your organization, and what to consider for A2P vs. P2P messaging types. - [Advantages and disadvantages of VoIP, explained](https://www.bandwidth.com/blog/voip-advantages-disadvantages/): VoIP brings many benefits to organizations, like lower costs, increased accessibility, higher-quality calling, global scale, and easier porting. - [Celebrating a great year: Bandwidth’s annual awards celebration](https://www.bandwidth.com/blog/celebrating-a-great-year-bandwidths-annual-award-celebration/): Bandwidth' culture shines as employees celebrate one another's accomplishments across the globe. See how Bandmates have made an impact at the annual awards. - [A day off to serve our communities](https://www.bandwidth.com/blog/a-day-off-to-serve-our-communities/): Go! Do! Day is one of the many perks of working at Bandwidth. This opportunity allows Bandmates to spend a day participating in any form of community service, if we choose to do so. - [RCS messaging and Apple’s 2024 iOS announcement](https://www.bandwidth.com/blog/rcs-messaging-and-apples-2024-ios-announcement/): Monday, November 21st, 2023, Apple announced that Rich Communication Services (RCS) support will come to the iPhone in 2024, finally easing the green vs. blue text bubble divide. - [What is a toll-free number? [2024 Guide]](https://www.bandwidth.com/blog/toll-free-numbers/): A toll-free number is a phone number you can dial without incurring a charge with a three-digit code. Read about area codes, vanity numbers, and international calling. - [How to add conversational AI to your toll-free voice](https://www.bandwidth.com/blog/conversational-ai-integration-guide/): Add conversational AI/Voice AI bots into your contact center’s toll-free voice with this six-step guide. - [Contact Center Artificial Intelligence: 2025 Guide](https://www.bandwidth.com/blog/contact-center-artificial-intelligence-ai/): Contact Center Artificial Intelligence (CCAI) can improve agent productivity, customer satisfaction, and your bottom line. Learn about use cases, benefits, and best practices for AI implementation. - [Celebrating Women in Sales Month](https://www.bandwidth.com/blog/celebrating-women-in-sales-month/): Women in Sales Month is October, and Bandwidth is celebrating with a Q&A featuring some of our women in sales. - [World Communications Week](https://www.bandwidth.com/blog/world-communications-week/): World Communications Week is observed during the first week of November and we’re celebrating how business communication leads to extraordinary experiences. - [5 ways to use Conversational AI in your contact center](https://www.bandwidth.com/blog/5-ways-to-use-conversational-ai-in-your-contact-center/): Learn how to transform customer and agent experience with 5 ways how to use conversational AI in your contact center. - [6 reasons why contact centers unbundle their toll-free](https://www.bandwidth.com/blog/contact-center-byoc/): Bring Your Own Carrier (BYOC) gives contact centers more control, scale, and flexibility over their CX. Learn why global enterprises unbundle telephony to make customers happy. - [Celebrating Cybersecurity Awareness Month 2023](https://www.bandwidth.com/blog/celebrating-cybersecurity-awareness-month-2023/): October is National Cybersecurity Awareness Month in the U.S. And while this month might seem like a corporate version of a Hallmark holiday, it’s actually a great reminder to revisit your own securit - [Your intro to In-App Calling, and the WebRTC tech it’s based on](https://www.bandwidth.com/blog/webrtc/): WebRTC, or real-time communications via your web browser, is loved by both users and businesses. Learn about the benefits, use cases, and how to add WebRTC to your app or site. - [Picking the right VoIP provider: 7 hacks from an industry insider](https://www.bandwidth.com/blog/picking-the-right-voip-provider-7-hacks-from-an-industry-insider/): 67% of enterprises leaders said managing their comms was challenging. Get insider insights on how to pick the right VoIP provider. - [How to calculate fraud scores in your contact center](https://www.bandwidth.com/blog/fraud-scores/): Fraud scores are a fraud indicator contact centers use to authenticate or flag callers, typically on a scale of 1-100. - [Top 10 Call Center KPIs to improve CX in 2024](https://www.bandwidth.com/blog/top-10-call-center-kpis-to-improve-cx-in-2023/): See how to improve your agent productivity and customer satisfaction focusing on these key call center KPIs for agent and customer experience. - [Why now? The opportunity to accelerate CX digital transformation](https://www.bandwidth.com/blog/why-now-the-opportunity-to-accelerate-cx-digital-transformation/): Find out why cloud transformation a must-have now, and how can Managed Service Providers (MSPs) and Global System Integrators (GSIs) support enterprises. - [Real-time transcription for the real world](https://www.bandwidth.com/blog/real-time-transcription-for-the-real-world/): Real time transcription and batch transcription are both great speech to text options - explain how to choose the best tool for your use case. - [Contact center caller authentication guide & best practices](https://www.bandwidth.com/blog/caller-authentication-guide/): By using tools like voice bioauthentication, ANI Validation, and fraud risk analysis, caller authentication helps contact center agents verify the identity of the caller and confirm the authenticity o - [Get with the program, MAN (Part 2)](https://www.bandwidth.com/blog/the-man-program-vs-stir-shaken-part-2/): France’s MAN program differs slightly from United States’ STIR/SHAKEN framework both aim to combat fraudulent robocalling. See how they differ. - [Webex Calling: Cloud Connect vs. Local Gateway, Explained](https://www.bandwidth.com/blog/webex-calling-cloud-connect-vs-local-gateway/): What is Cloud Connect, and how is it different from Local Gateway for Webex Calling? Learn about your PSTN connectivity options within Webex Calling here… - [Artificial intelligence for call centers: How bots are saving enterprise CX](https://www.bandwidth.com/blog/artificial-intelligence-for-call-centers-how-bots-are-saving-enterprise-cx/): Artificial intelligence is the future for call centers. It saves money & improves CX. It’s a game changer. Learn how enterprises are using call center AI now. - [CiscoLive 2023: 5 highlights in communications](https://www.bandwidth.com/blog/ciscolive-2023-recap/): CiscoLive! Is the ultimate destination for CX innovation, emerging technologies, and announcements. Missed it? Get the highlights in one… - [What is cloud migration? Cloud migration 101](https://www.bandwidth.com/blog/what-is-cloud-migration/): What is cloud migration & why is it important? The benefits of migrating come at a high price if you aren’t prepared for telecom complexities. Learn more. - [An executive’s take on 2023 Enterprise Communications](https://www.bandwidth.com/blog/enterprise-communications-landscape-overview/): Are your enterprise communications ready for the challenges, trends, and consumer demands ahead? Here's what Anthony Bartolo, Bandwidth COO, thinks. - [Streamline your toll-free number verification with Bandwidth](https://www.bandwidth.com/blog/toll-free-verification-api/): Toll-free SMS verification can take a toll. Learn how to navigate verification so you can start sending sooner. - [Get with the program, MAN (Part 1)](https://www.bandwidth.com/blog/introduction-to-the-man-program-part-1/): Learn about the MAN program, the 2023 French regulatory program to fight unlawful robocalls and re-establish trust in voice calls. - [What’s keeping IT leaders up at night?](https://www.bandwidth.com/blog/whats-keeping-it-leaders-up-at-night-2023/): This content is part of the Enterprise Communications Landscape. To read the full report, download your copy. Are you building for the total experience (TX)? Some call it XCaaS, some call it TX–but ac - [World Telecommunication and Information Society Day (WTISD) on May 17th](https://www.bandwidth.com/blog/world-telecommunications-day/): Are you celebrating World Telecommunications Day on May 17th? Join us in paying homage to those who enabled us to have conversations with anyone, anywhere. - [The state of enterprise cloud adoption: 2023](https://www.bandwidth.com/blog/the-state-of-enterprise-cloud-adoption-2023/): Where are enterprises on their journey to the communications cloud? We have the answer. See how they are tackling the unique problems they face today. - [Network jitter: What internet jitter is, & how to fix it](https://www.bandwidth.com/blog/network-jitter-complete-guide-to-what-internet-jitter-is-how-to-fix-it/): Network Jitter occurs when there are any irregularities in sending voice packets over the internet. Any signal changes in amplitude, width, or phase timing is considered jitter. - [Bandwidth strives to make best-of-breed CCaaS-UCaaS convergence a reality](https://www.bandwidth.com/blog/maestro-makes-convergence-reality/): Bandwidth Maestro helps enterprise compose their telephony, CCaaS, UCaaS, and AI their way. Learn more about the one stop shop enterprise communication needs. - [HIMSS 2023: New patient expectations and AI’s evolved role were the focus](https://www.bandwidth.com/blog/himss-2023-highlights/): Missed HIMSS 2023? Evolving patient experience expectations in 2023 and AI to reduce paperwork were in focus. - [Your SBC for Microsoft Teams Direct Routing: 2024 guide](https://www.bandwidth.com/blog/hosted-sbc-for-microsoft-teams-direct-routing/): During your Microsoft Teams migration, consider having external experts manage your SBC to make the process easier. Here's what you need to know. - [New FCC 911 Outage Notification Rules: What you need to know](https://www.bandwidth.com/blog/the-fcc-22-88-report-and-order-explained/): New FCC 911 outage notification rules take effect on April 15, 2025. Get the details on what’s required and how to prepare your organization for compliance. - [Communication in Healthcare: Options are NOT Optional](https://www.bandwidth.com/blog/patient-communication-options-are-crucial/): 55% of patients will switch healthcare providers if their communication preferences are unmet. How do you retain them? - [The top 5 challenges facing CIOs, and how to overcome them](https://www.bandwidth.com/blog/top-5-challenges-facing-cios/): As the role of CIOs evolve, so do the challenges they're up against. Let's explore solutions to communications modernization. - [The first cell phone call was made 50 years ago today](https://www.bandwidth.com/blog/when-was-the-first-cell-phone-call-made/): Every wonder what year the first cell phone call was made? Or who made it? Get the scoop now, on the 50th anniversary of the first cell phone call. - [What you missed at Enterprise Connect 2023](https://www.bandwidth.com/blog/enterprise-connect-2023-recap/): Didn't make it to Enterprise Connect 2023? Here's what the industry's leading experts talked about this year, and what to expect... - [National Doctors’ Day](https://www.bandwidth.com/blog/blog-national-doctors-day-march-30/): Happy National Doctors Day! Every March 30th, we celebrate doctors’ endless kindness and self sacrifice. Celebrate a doctor in your life on this day. - [How to navigate global business messaging challenges](https://www.bandwidth.com/blog/business-messaging-around-the-world-2023/): New year, new messaging challenges. Learn the difficulties & benefits of going global. Decide between Over-the-Top (OTT) Application Messaging & SMS for global messaging. - [Bandwidth wins Internet Telephony Product of the Year](https://www.bandwidth.com/blog/send-to-wins-product-of-the-year/): We’re proud to share that our native texting app for Microsoft Teams, Send-To, has won Internet Telephony Product of the Year! Read the full announcement. - [How long does it take to port a number with automation?](https://www.bandwidth.com/blog/how-long-to-port-a-number/): How long does it take to port a number? Typically porting in the U.S. takes 1-7 days, but automation can reduce the time overheads. - [SMS benefits you can’t ignore for a powerful CX](https://www.bandwidth.com/blog/sms-messaging-in-cx-2023/): SMS messaging brings your CX to another level, and we have the stats to prove it. Learn the benefits of adding SMS messaging to your 2023 CX now. - [Preparing for the UK ISDN/PSTN switch-off](https://www.bandwidth.com/blog/uk-pstn-switch-off/): In 2025, UK public switched telephone networks (PSTNs) will switch off – that's why users must be moved to a digital network. Learn how to switch to VoIP now. - [5 biggest toll-free outage risk factors and how to prepare](https://www.bandwidth.com/blog/toll-free-risks-and-mitigation/): Your customer conversations are at risk! Read about real-world examples and implications of extraordinary toll-free disruptions and see how you can prepare. - [2024 carrier requirements for 10DLC and toll-free SMS](https://www.bandwidth.com/blog/review-the-2023-carrier-requirements-for-10dlc-and-toll-free-sms/): Prepare your 2023 messaging to meet carrier standards, so your traffic continues with minimal disruptions. Learn 10DLC & Toll-free verification best practices. - [Toll-free disaster recovery like never before](https://www.bandwidth.com/blog/toll-free-disaster-recovery-like-never-before/): You shouldn’t have to tolerate toll-free disruptions. Not even extraordinary ones. Toll-free disaster recovery made hands-free for you. - [Operator Connect vs. Direct Routing for Microsoft Teams](https://www.bandwidth.com/blog/microsoft-teams-operator-connect-vs-direct-routing/): Direct Routing and Operator Connect are two ways Microsoft Teams users can connect to the PSTN for voice, emergency, and messaging. - [Outbound Call Meaning–Using Outbound Calling To Grow Your Business](https://www.bandwidth.com/blog/outbound-call-meaning-using-outbound-calling-to-grow-your-business/): What is an outbound call? Discover how contact centers use outgoing calls to help sales. Learn what outbound calling means & comparable services now. - [How to protect user data with two-factor & multi-factor authentication](https://www.bandwidth.com/blog/how-to-protect-user-data-with-two-factor-multi-factor-authentication/): Two-factor authentication (2FA) and multi-factor authentication (MFA) are vital for banks because they add an extra layer of security. Learn more here. - [A history of SMS messaging](https://www.bandwidth.com/blog/texting-turns-30-the-history-of-sms/): Texting has been through many iterations over the past three decades. See what's changed since the first ever SMS text message was sent. - [6 challenges facing financial services in 2024, and how to overcome them](https://www.bandwidth.com/blog/financial-services-challenges/): How will challenges in the financial services industry change in 2023? And what’s the best way to overcome these hurdles? Learn what you need to know now. - [Why Genesys is Sunsetting MultiCloud CX](https://www.bandwidth.com/blog/genesys-multicloud-cx-sunsetting/): Genesys Cloud is sunsetting its hybrid contact center solution, MultiCloud CX, to focus on developing its Pure Cloud solutions. Here’s why… - [How to deliver great CX without sacrificing communications security](https://www.bandwidth.com/blog/how-to-deliver-great-cx-without-sacrificing-communications-security/): Join Bandwidth to get strategies to deliver secure connections across your communications channels while delivering on your organizations CX promises. - [How to navigate changing number regulations in France](https://www.bandwidth.com/blog/how-to-navigate-changing-number-regulations-in-france/): Are you currently providing telephony in the French market? Here’s what you need to know about the 2023 number regulations. - [Webinar FAQ: Toll-free Verification](https://www.bandwidth.com/blog/toll-free-verification-webinar/): Toll-free verification changed on September 30th. You probably have a lot of questions. Bandwidth has answers! Read our webinar recap to learn what you need to know. - [Voice quality: The unsung hero of agent experience](https://www.bandwidth.com/blog/improving-the-agent-experience/): Your voice provider can make or break both customer and agent contact center experiences. Here's how to find the best contact center voice provider. - [How to Dial the U.K. from the U.S.—Bandwidth’s Calling Guide](https://www.bandwidth.com/blog/how-to-dial-the-uk-from-the-us/): Calling the UK from the US doesn’t have to be hard – or expensive! Learn the correct UK country and area codes & more with Bandwidth’s dial guide. Read more. - [How to send SMS and MMS texts from Microsoft Teams](https://www.bandwidth.com/blog/how-to-send-texts-from-microsoft-teams/): Can you send text messages on Microsoft Teams? Short answer: yes! You can send MMS and SMS on Teams. Learn how you can send text messages with integrations here! - [Toll-free verification: 2024 guide](https://www.bandwidth.com/blog/toll-free-verification-411-video/): All toll-free numbers must be verified before September 30th, 2022. To help navigate these changes, let's review toll-free verification. - [What is non-fixed VoIP? A complete business guide](https://www.bandwidth.com/blog/non-fixed-voip/): What is non-fixed VoIP? Learn how these numbers can help your business grow & build better user experiences in this guide to non-fixed VoIP numbers. - [What are SMS and MMS? SMS vs. MMS, Explained](https://www.bandwidth.com/blog/what-is-mms-sms-how-do-they-differ/): Multimedia Messaging Services (MMS) and Short Messaging Services (SMS) are commonly used to send and receive texts. Here's how SMS and MMS work, how they're different, and what's right for you. - [Switching to a Twilio alternative](https://www.bandwidth.com/blog/switching-to-a-twilio-alternative/): Ready to make the switch from Twilio? Learn what to consider when looking at alternatives for communication APIs. - [Apple’s iOS 16 update and what it might mean to the SMS ecosystem](https://www.bandwidth.com/blog/apples-ios-16-update-and-what-it-might-mean-to-the-sms-ecosystem/): Explore the impact of iOS 16 on the A2P SMS messaging ecosystem. See the latest changes, new developments and impacts of the new product release here. - [Media Streaming opens the door for CX innovation](https://www.bandwidth.com/blog/media-streaming-opens-the-door-for-cx-innovation/): With Bandwidth’s release of Media Streaming for programmable Voice API, leverage real-time call audio to evolve your voice calling experience. - [The secret to simple Microsoft Teams and Genesys telephony](https://www.bandwidth.com/blog/configuring-telephony-microsoft-teams-genesys/): Consolidating and simplifying your enterprise communications can be easy with BYOC solutions for Microsoft Teams and Genesys. Learn more… - [What is 988? Learn about the mental health crisis line](https://www.bandwidth.com/blog/988-what-you-need-to-know/): As of 2022, the National Suicide Prevention Lifeline will be accessible for call, text, or chat by dialing “988” in the United States. - [E911 compliance best practices for hybrid enterprises](https://www.bandwidth.com/blog/7-best-practices-for-managing-e911/): Are you up to date with you E911 legal compliances? Learn what new changes have taken place and how to manage your E911 tactics from Bandwidth. - [Bandwidth wins Resiliency Award at LogicMonitor’s Fearless Innovator Awards!](https://www.bandwidth.com/blog/bandwidth-wins-resiliency-award-at-logicmonitors-fearless-innovator-awards/): Bandwidth developed carrier-exclusive insights for our award-winning network with LogicMonitor tooling. - [SMS healthcare solutions: 5 ways you can use SMS](https://www.bandwidth.com/blog/5-ways-you-can-use-sms-to-improve-the-patient-experience/): Connect patients & healthcare providers via SMS. Send appointment & medication reminders, schedule teams & more. Learn 5 patient text messaging tactics now. - [Interacting with Redis using Python](https://www.bandwidth.com/blog/interacting-with-redis-using-python/): Learn how Bandwidth's developers connected to a Redis database and executed a command using Python. Read the step by step guide for implementation here. - [Healthcare messaging: best practices](https://www.bandwidth.com/blog/communications-in-healthcare-best-practices/): What are the best practices in healthcare SMS & MMS messaging for telehealth? Learn about HIPAA compliance when using SMS communications with Bandwidth. - [How to unite telecom, voice authentication, and CCaaS: Webinar recap](https://www.bandwidth.com/blog/how-to-unify-voice-authentication-and-ccaas/): Missed our NoJitter webinar with Pindrop? Learn about voice authentication, contact center composability, and the role of your carrier in CX. - [A Bandwidth success story: Roy Kasher](https://www.bandwidth.com/blog/bandwidth-success-story-roy-kasher/): After pursuing a degree in Economics, hear how Roy Kasher found his way to a career in Software Development at Bandwidth. - [Breaking down messaging rate limits](https://www.bandwidth.com/blog/breaking-down-messaging-rate-limits/): Rate limits cap how many messages per second (MPS) you can send. Find out how to calculate the right rate for your business messaging traffic. - [7 ways to use SMS texting in healthcare](https://www.bandwidth.com/blog/how-the-healthcare-industry-can-benefit-from-text-messaging/): Healthcare text messaging can be used in many ways! Learn how patients appreciate SMS appointment reminders, follow-up planning, patient feedback, providers, etc. - [10DLC vs. Short Codes vs. Toll-Free Messaging](https://www.bandwidth.com/blog/whos-who-in-the-messaging-zoo/): 10DLC, Toll-Free Numbers, and Short Codes. It can feel like a zoo out there, but we’re here to help you learn about your SMS options. - [How to integrate voice authentication into your contact center](https://www.bandwidth.com/blog/the-quest-to-improve-contact-center-cx/): As contact centers move to the cloud, they struggle to integrate voice authentication. You can improve your CX AND have a seamless migration – learn how! - [UCaaS/CCaaS global push—6 things to know](https://www.bandwidth.com/blog/6-priorities-for-global-reach/): A quick guide on scaling communications globally for communications software providers (UC/UCaaS and CCaaS platform owners and business VoIP resellers) - [Can your Microsoft Teams Direct Routing partner do this?](https://www.bandwidth.com/blog/selecting-a-direct-routing-provider/): Looking for a Microsoft Teams Direct Routing partner can be overwhelming. Use these criteria to help guide your selection, and use our checklist on the way... - [Bandwidth R&D’s AWS DeepRacer 2021 season recap](https://www.bandwidth.com/blog/bandwidth-rd-aws-deepracer-2021-season-recap/): Bandwidth's R&D team placed 29th in the 2021 AWS DeepRacer competition—our first season competing. See what our developers learned! - [10DLC Registration Guide: How To Avoid Unecessary Costs in 2024](https://www.bandwidth.com/blog/how-to-register-with-10dlc-to-avoid-unnecessary-costs-in-2022/): Carriers like T-Mobile and AT&T impose message fees for all unregistered traffic. Learn how to register to maintain 10DLC compliance and avoid unecessary costs. - [How telehealth & SMS are improving the patient experience](https://www.bandwidth.com/blog/how-telehealth-sms-are-improving-the-patient-experience/): SMS has the highest engagement rate of any other communication channel (98%). See how telehealth platforms are transforming patient engagement with SMS. - [CPaaS vs. UCaaS: How to tell the difference](https://www.bandwidth.com/blog/cpaas-vs-ucaas-how-to-tell-the-difference/): Learn the difference between CPaaS - Communications Platform as a Service and UCaaS - Unified Communications as a Service. - [Telehealth: Its benefits, challenges, and future for healthcare communications](https://www.bandwidth.com/blog/telehealth-the-benefits-challenges-and-the-future-of-this-growing-technology/): Learn about the benefits, challenges and future of telehealth. Telehealth can reduce costs, expand access, and improve the quality of care. - [Q&A with Forrester contact center analyst Andras Cser](https://www.bandwidth.com/blog/qa-with-forrester-contact-center-analyst-andras-cser/): Andras Cser answers burning questions about Contact Centers and moving from on-prem to the cloud. Learn how this impacts your company today and moving forward. - [Making sense of fraud, robocalling, spam, and call blocking](https://www.bandwidth.com/blog/making-sense-of-fraud-robocalling-spam-call-blocking/): Learn about fraud, robocalling, & spam call blocking. Click now to read about how each impacts you and how Bandwidth helps. - [Telecommunications fraud – What is it & how does Bandwidth fight it](https://www.bandwidth.com/blog/an-overview-of-bandwidths-approach-to-fighting-telecom-fraud/): Want to know what telecom fraud is and how Bandwidth is fighting it? We break it down for you with easy to watch videos and in-depth content. - [10DLC pricing tiers, explained](https://www.bandwidth.com/blog/10dlc-pricing-tiers/): Not sure about how 10DLC is priced? Check out our post and video to learn more about the pricing structure so you're ready. - [10DLC campaign types: Dedicated vs. mixed-use](https://www.bandwidth.com/blog/10dlc-campaign-types/): 10DLC messaging campaign types are explained in this quick video that will help you choose the right channel for your business. - [10DLC campaign registration walkthrough](https://www.bandwidth.com/blog/10dlc-campaign-registration-walkthrough/): Keep up with rapidly changing 10DLC requirements with this video walkthrough. You'll get a simple, step-by-step introduction to registering 10DLC campaigns. - [SIP trunking benefits and best practices](https://www.bandwidth.com/blog/sip-trunking-benefits-and-best-practices/): Our rundown of SIP trunking benefits and best practices for everyone planning to make the move to the cloud. - [Five questions to evaluate a SIP trunk provider](https://www.bandwidth.com/blog/how-to-pick-a-sip-trunk-provider/): Picking a SIP trunk provider for your enterprise shouldn't hurt your wallet or business. Here's what to ask before you make any commitments. - [How to scale your communications with SIP trunking](https://www.bandwidth.com/blog/how-to-scale-your-comms-with-sip/): Scaling your communications is a natural next step for a growing business. Here are the top considerations to scale with SIP to ensure success. - [Supreme Court TCPA decision in Facebook v. Duguid: What you need to know](https://www.bandwidth.com/blog/supreme-court-tcpa-decision-in-facebook-v-duguid-what-you-need-to-know/): On April 1, the Supreme Court decided Facebook v. Duguid, resolving a long-standing circuit split on the definition of ATDS under the TCPA. - [Free SIP trunks: Do they exist?](https://www.bandwidth.com/blog/free-sip-trunks-do-they-exist/): As a SIP trunk supplier, we often keep an eye on what our customers are looking for, free SIP trunks for testing and trials are probably the most requested. - [How to get a toll-free number for your business](https://www.bandwidth.com/blog/how-to-get-toll-free-numbers-from-bandwidth/): Toll-free numbers let customers make toll-free calls to your business. Learn how to get toll-free 1-800 numbers from Bandwidth now! - [Cloud contact center innovations to transform your CX](https://www.bandwidth.com/blog/cloud-contact-center-innovations-to-transform-your-cx/): CCaaS is going mainstream. Doesn't mean there isn't plenty of room still for innovation. Learn more about contact center innovation. - [How to lower the total cost of ownership for your unified communications](https://www.bandwidth.com/blog/how-to-lower-the-total-cost-of-ownership-for-your-unified-communications/): Unified Communications costs can spiral without a well-thought out strategy. Here are some of the best ways to control your spend without losing flexibility. - [A comprehensive history of text messaging](https://www.bandwidth.com/blog/a-comprehensive-history-of-text-messaging/): When the first text message? How long have people been texting? Learn all you need to know from this comprehensive history of text messages blog! - [RAY BAUM’s Act for your enterprise: Deadlines, exemptions, and more](https://www.bandwidth.com/blog/ray-baums-act-for-the-enterprise-10-key-questions-answered/): Learn about RAY BAUM's Act, when it goes into effect, and how to make sure your enterprise is fully compliant with this E911 regulation. - [SIP Trunking vs. PRI: What should you do?](https://www.bandwidth.com/blog/pri_vs_sip/): Both SIP and PRI systems can provide high-quality voice calling, but enterprises are ditching their POTS lines for SIP-based telecom. Here's why... - [Text messages with shortened URLs might not get delivered—here’s why](https://www.bandwidth.com/blog/sending-text-messages-with-shortened-urls-might-not-get-deliveredheres-why/): Using URL shorteners in your text messages can get them blocked. Learn more about what T-Mobile's new Code of Conduct means for your SMS. - [How to make phone calls and send SMS with Python](https://www.bandwidth.com/blog/make-a-call-python-send-sms-python/): How do you use Python to send messages or make phone calls? Learn how to use Python to make calls and send SMS messages using Bandwidth's APIs. - [How to make phone calls and send SMS with Ruby](https://www.bandwidth.com/blog/how-to-make-phone-calls-and-send-sms-with-ruby/): Learn how to make phone calls with Ruby and also learn how to send a text message with Ruby using Bandwidth APIs. - [How to make phone calls and send SMS with Java](https://www.bandwidth.com/blog/how-to-make-phone-calls-and-send-sms-with-java/): Learn how to make phone calls send text messages with Java using Bandwidth APIs. This step by step guide shows how to add communication to your code. - [Why BYOC has changed the telco landscape for the better](https://www.bandwidth.com/blog/why-byoc-has-changed-the-telco-landscape-for-the-better/): As cloud communications adoption rises, learn why enterprises are choosing the bring-your-own-carrier (BYOC) model to power their telephony. - [7 benefits of short codes for business messaging](https://www.bandwidth.com/blog/the-7-benefits-of-short-codes-for-business-messaging/): Thinking about using short codes for your business' messaging solutions? Here's 7 advantages of short codes for your business. - [Much ado about transferring… a call](https://www.bandwidth.com/blog/much-ado-about-transferring-a-call/): Learn the different types of call transfers, and how to set up using Bandwidth's APIs and BXML. See the guide to implementation in your tech stack today. - [3 things to know about T-Mobile’s shared short code ban](https://www.bandwidth.com/blog/3-things-you-should-know-about-t-mobiles-ban-on-shared-short-codes/): T-Mobile has banned shared short codes. Learn how T-Mobile short code blocking could impact your business & why you should move to a dedicated number. - [7 most common reasons your port order is rejected](https://www.bandwidth.com/blog/7-most-common-reasons-your-port-order-is-rejected/): The seven most common rejection causes for number porting and how to avoid them, from number management experts. - [How to make phone calls and send SMS with PHP](https://www.bandwidth.com/blog/how-to-make-phone-calls-and-send-sms-with-php/): Send MMS & SMS texts with PHP. Learn to make phone calls and send texts via PHP using Bandwidth APIs with our quick and easy guide. - [How to make phone calls and send SMS with Node.js](https://www.bandwidth.com/blog/how-to-make-phone-calls-and-send-sms-with-nodejs/): Learn how to make phone calls and send text messages with Node.js using Bandwidth APIs. This step by step guide shows how to add communication to your app. - [How to make phone calls and send SMS with C#](https://www.bandwidth.com/blog/how-to-make-phone-calls-and-send-sms-with-c/): Learn how to make phone calls with C# and also learn how to send a text message with C# using Bandwidth APIs. - [Debugging for WebRTC developers](https://www.bandwidth.com/blog/debugging-for-webrtc-developers/): Adam Covati shows you how to debug your WebRTC setup to ensure you have media flowing. Follow this guide to troubleshoot and implement fixes for your code. - [Getting rid of your (telecom) hops](https://www.bandwidth.com/blog/getting-rid-of-your-telecom-hops/): Learn what steps you can take to reduce telecom hops, such as taking control of your network and the power of a telecom carrier. Talk to one of our experts. - [This is not the 10DLC update you’ve been waiting for](https://www.bandwidth.com/blog/this-is-not-the-10dlc-update-youve-been-waiting-for/): We know that you've been waiting for a 10DLC update, and while we don't have the one you're looking for, we do have some news. - [How to build a text message autoresponder](https://www.bandwidth.com/blog/how-to-build-a-text-message-autoresponder/): Building a text message autoresponder? Learn how to send predetermined and automated responses after certain phrases or keywords have been recieved, and how to manage opt-in/opt-out messaging. - [How to troubleshoot VoIP call quality issues](https://www.bandwidth.com/blog/how-to-troubleshoot-voip-call-quality-issues/): How to troubleshoot VOIP call quality issues with Bandwidth Blogs. Troubleshooting tips for latency, jitter, packet loss, and more! - [STIR/SHAKEN 101: Do you need to sign your own calls?](https://www.bandwidth.com/blog/stir-shaken-101-do-you-need-to-sign-your-own-calls/): One of the most common questions we hear about STIR/SHAKEN concerns is whether service providers need to sign their own calls. Learn all you need to know now. - [Optimize your contact center with Interactive Voice Response (IVR)](https://www.bandwidth.com/blog/optimize-your-contact-center-with-interactive-voice-response-ivr/): IVR isn’t a new concept, but at a time when call centers are ringing off the hook, it’s time to look at the fundamentals. - [Bandwidth to acquire international communications leader Voxbone](https://www.bandwidth.com/blog/bandwidth-to-acquire-international-communications-leader-voxbone/): Bandwidth announced today its intent to acquire leading enterprise cloud communications company Voxbone. - [K4Connect & Bandwidth help long-term care communities with COVID-19 efficiencies](https://www.bandwidth.com/blog/k4connect-bandwidth-help-long-term-care-communities-with-covid-19-efficiencies/): See how Bandwidth helped K4Connect keep families informed during COVID-19 at long-term care facilities. - [Bring phone calls to your web browser with Bandwidth and WebRTC](https://www.bandwidth.com/blog/phone-calls-in-your-web-browser-with-bandwidth-and-webrtc/): Bandwidth's WebRTC solution enables you to easily add voice calling into your browser. How easy is it? We've got the code to get you started. - [How healthcare providers and patients are communicating better with SMS](https://www.bandwidth.com/blog/how-software-companies-are-helping-the-healthcare-industry-and-patients-with-sms/): How is telehealth helping medicine? Software companies like Yosi Health provide text notifications to help patients stay on top of their appointments and more. - [How much call capacity does your business need?](https://www.bandwidth.com/blog/how-much-call-capacity-does-your-business-need/): Planning how much call capacity your business needs depends on many factors. Here's a quick checklist to get you started. - [Should I be my own RespOrg?](https://www.bandwidth.com/blog/should-i-be-my-own-resporg/): Not sure if you should be your own RespOrg? Find out what's involved, and what some of the costs involved are, before you decide. - [Top 3 toll-free myths…BUSTED!](https://www.bandwidth.com/blog/top-3-toll-free-mythsbusted/): Find out how we’ve BUSTED these top 3 toll-free management myths about redundancy, cost savings, and control. - [How contact centers can transform their CX](https://www.bandwidth.com/blog/how-contact-centers-can-transform-their-cx/): Understand the pillars of your contact center and CX success including problem areas, priorities, cloud differentiators, and the CX mindset. - [Are your phone numbers truly protected from unauthorized port-outs?](https://www.bandwidth.com/blog/are-your-phone-numbers-truly-protected-from-unauthorized-port-outs/): Even greater security through self-serve protection over your numbers via Bandwidth’s new Port-out Passcode Protection. - [Improving patient outcomes & continuity of care through communication technology](https://www.bandwidth.com/blog/improving-patient-outcomes-continuity-of-care-through-communication-technology/): How can you improve patient outcomes with technology and teleheath? Learn how to reduce costs and improve care with Bandwidth's communication APIs. - [How to reduce toll-free costs and increase contact center redundancy](https://www.bandwidth.com/blog/how-to-reduce-toll-free-costs-while-increasing-redundancy-in-your-contact-center/): Learn how Bandwidth's 5x redundant toll-free network & disaster recovery solution saves your contact center money without sacrificing quality or reliability. - [Are you getting value from your CPaaS?](https://www.bandwidth.com/blog/are-you-getting-value-from-your-cpaas/): If you're using a CPaaS, you've probably noticed your costs scaling quicker than your business. Find out the steps to get more value from your CPaaS - [Why SMS appointment reminders are preferred by 55% of customers](https://www.bandwidth.com/blog/no-shows-suck-revenue-why-sms-appointment-reminders-are-preferred-by-55-of-customers/): No-show patients suck revenue. Learn why SMS appointment reminder services are preferred by 55% of healthcare providers and customers from this study. - [DIY two-factor authentication for your every need](https://www.bandwidth.com/blog/diy-two-factor-authentication-for-your-every-need/): Developer Lu Lan shows how he used Bandwidth's 2FA product and a 3D printer to create a home lock that can be opened from your phone. - [FAQs: Microsoft Teams Direct Routing, Operator Connect, & E911](https://www.bandwidth.com/blog/frequently-asked-questions-microsoft-teams-direct-routing-e911/): Want to know more about MIcrosoft Teams and E911? We've taken the most commonly asked questions we get and put them together for you. - [How to improve curbside pickup with SMS messaging](https://www.bandwidth.com/blog/how-to-build-a-better-curbside-pickup-experience-with-sms/): We look at how SMS can create a better curbside pickup experience for you and your customers. See how it can boost sales and increase revenue for your business. - [New innovative SMS use cases emerging every day](https://www.bandwidth.com/blog/new-innovative-sms-use-cases-emerging-every-day/): Necessity is the mother of invention, and right now, we're all having to come up with inventive new ways to use SMS to keep us all connected. Here are a few. - [Contactless, paperless receipts with SMS](https://www.bandwidth.com/blog/contactless-paper-free-receipts-with-sms/): Learn about the benefits of paperless SMS receipts such as Save on Paper Waste and Better Customer Service Experience. Also, How to set up SMS receipts. - [E911 laws & regulations: What you need to know](https://www.bandwidth.com/blog/e911-laws-regulations-what-you-need-to-know/): Confused about new E911 laws and regulations? Learn all the E911 requirements your business needs to know like Kari's Law & Ray Baum's Act. - [Why testing E911 is crucial for your business](https://www.bandwidth.com/blog/you-need-to-test-911/): Find out why testing E911 is crucial for your business. Live 911 connectivity testing is included as part of the standard 911 onboarding process here at Bandwidth. - [Can 911 find your remote employees?](https://www.bandwidth.com/blog/can-911-find-your-remote-workers/): What happens if an employee uses their mobile device to call 911 from home? Can emergency services find them? If not, this article can help you learn why. - [How to protect yourself from unauthorized port-outs](https://www.bandwidth.com/blog/protect-yourself-from-unauthorized-port-outs-with-port-out-validation/): Find out how to protect your business from unauthorized port outs with port out validation that protects you and your customers. - [Microsoft sunsetted Skype for Business](https://www.bandwidth.com/blog/microsoft-is-sunsetting-skype-for-business-so-what-does-that-mean/): Microsoft sunsetted Microsoft Skype for Business. What does that mean for your business, what are your alternatives, and what do you need to consider? - [Is compliance the next major battleground for automation?](https://www.bandwidth.com/blog/is-compliance-the-next-major-battleground-for-automation/): In telecoms, compliance can be difficult to navigate So we take a look at why it's such a seemingly unsolvable pain point. - [What is iNum and where’s it going?](https://www.bandwidth.com/blog/what-is-inum-and-wheres-it-going/): What is the iNum initiative? How did it start? And where's it going? Bandwidth answers all your questions and more in an overview of the historic project. - [The E911 solution for Microsoft Teams Direct Routing you’ve been looking for](https://www.bandwidth.com/blog/the-e911-solution-for-microsoft-teams-direct-routing-youve-been-looking-for/): Learn how Bandwidth's E911 Solution for Microsoft Teams Direct Routing can help you provide reliable 911 to your employees. - [Shared short codes are going away. Here’s how to find your alternative](https://www.bandwidth.com/blog/shared-short-codes-are-going-away-heres-how-to-find-your-alternative/): The messaging revolution is upon us! Shared short codes are going away, so now is the time to find your alternative, which we have kindly laid out for you. - [Making a communications provider switch is faster than you think](https://www.bandwidth.com/blog/making-the-switch-is-faster-than-you-think/): Switching to Bandwidth for your voice and messaging needs can be done in as little as a few days. Check out how quickly Bandwidth got these companies set up. - [Notification fatigue: How to connect with your customers via SMS](https://www.bandwidth.com/blog/notification-fatigue-how-to-connect-with-your-customers-via-sms/): Tired of customers ignoring app notifications? Have you tried using SMS? You should! Customers ignore it less and respond faster. Learn more now! - [Establishing automatic failover for routing calls during failures (Final destination URI)](https://www.bandwidth.com/blog/establishing-automatic-failover-for-routing-calls-in-case-of-failure-final-destination-uri/): Find out how to easily and automatically setup failover for routing calls with Bandwidth's Final Destination URI. - [How to migrate your telecom to Microsoft Teams](https://www.bandwidth.com/blog/strategically-migrate-your-telecom-to-microsoft-teams/): Telecom experts Irwin Lazar & Lauren Brockman give the reasons and ways to migrate your enterprise's telecom to Microsoft Teams. Learn what you need to know. - [SMS Marketing: How to get the “yes” on opt-in](https://www.bandwidth.com/blog/sms-marketing-how-to-get-the-yes-on-opt-in/): Learn what steps you should take to get your customers to opt-in to receiving your SMS marketing messages (and to agree to keep getting them). - [From Bandwidth Returnship to full-time employee](https://www.bandwidth.com/blog/from-bandwidth-returnship-to-full-time-employee/): Learn about Christine Dohrmann's path from Bandwidth Returnship participant to full-time employee on the Marketing team. - [How to navigate Kari’s Law and RAY BAUM’s Act](https://www.bandwidth.com/blog/100-days-to-karis-law/): The deadline for Kari's Law has passed. Find out what you need to do, including the requirements for your enterprise to keep your employees safe. - [SMS marketing: Opt-In requirements & logistics](https://www.bandwidth.com/blog/sms-marketing-opt-in-requirements-logistics/): Learn about the requirements for messaging opt-ins to ensure that your messages get delivered by the carriers. - [What are SMS-enabled phone numbers?](https://www.bandwidth.com/blog/sms-enabled-phone-numbers-what-are-they/): SMS-enabled Phone Numbers are becoming a common element of multi-channel marketing strategies and embedded communication. So what makes them so special? - [HIPAA, telecommunications redundancy, and conduit exception](https://www.bandwidth.com/blog/hipaa-telecommunications-redundancy-conduit-exception-part-3/): What is the HIPAA conduit exception rule? Learn what the telecom redundancies healthcare providers and platforms should to look for in their VoIP provider. - [HIPAA compliance and SMS texting: What you need to know](https://www.bandwidth.com/blog/hipaa-and-sms-texting-part-2/): What is HIPAA-compliant SMS? Learn all you need to know about telehealth & contacting your patients with Bandwidth. Read about HIPPA-compliant messaging here. - [13 Reasons why your message wasn’t delivered](https://www.bandwidth.com/blog/reasons-why-your-message-wasnt-delivered/): Learn why your SMS message may not be delivered, and what you can do to improve A2P SMS deliverability in 2024. - [CTIA’s updated messaging guidelines and best practices: 4 things you need to know](https://www.bandwidth.com/blog/ctias-updated-messaging-guidelines-and-best-practices-in-a-nutshell-will-these-changes-affect-your-text-messages/): The CTIA has updated its Guidelines for Messaging Principles & Best Practices. Here are the 4 most important changes you need to know about. - [Building a SMS chatbot the easy way with Bandwidth and Google Dialogflow or Amazon Lex](https://www.bandwidth.com/blog/building-a-sms-chatbot-the-easy-way-with-bandwidth-and-google-dialogflow-or-amazon-lex/): Learn how you can easily build a SMS chatbot with Bandwidth and Google Dialogflow or Amazon Lex. Follow the step by step guide for implementing your code here. - [Why compliance is central to good CX](https://www.bandwidth.com/blog/why-compliance-is-central-to-good-cx/): As the regulatory screws around business communications tighten, don’t let non-compliant providers halt your CX journey. - [How to measure SMS delivery](https://www.bandwidth.com/blog/message-deliverability-how-to-measure-your-sms-delivery/): Are your business texting campaigns reaching everyone you intended? Learn how to measure and improve your SMS delivery rate. - [Hosted PBX vs SIP trunking, explained](https://www.bandwidth.com/blog/hosted-pbx-vs-sip-trunking/): Understand which one is better for communicating with your customer—hosted PBX and SIP trunking with pros & cons of each. - [What is a SIP trunk channel?](https://www.bandwidth.com/blog/what-is-a-sip-trunk-channel/): We know that SIP trunking can reduce the amount of spend for a business. But when you pay for a SIP trunk, what are you actually paying for? - [The Do’s and Don’ts of business text messaging](https://www.bandwidth.com/blog/message-deliverability-the-dos-and-donts-of-business-text-messaging/): If your business is relying on SMS, making sure your messages actually get delivered is critical for ROI. Learn best practices for maximizing deliverability. - [The 3 types of A2P messaging: Short codes vs toll-free vs local](https://www.bandwidth.com/blog/message-deliverability-the-3-types-of-a2p-messaging/): Part 3. Learn the differences between the three types of A2P messaging: shortcodes, toll-free, and local 10-digit numbers. Talk to an expert to learn more. - [Understanding A2P vs. P2P messaging](https://www.bandwidth.com/blog/message-deliverability-a2p-vs-p2p-messaging/): Person-to-person (P2P) messaging occurs when two or more people communicate via messaging. Application-to-person (A2P) is also known as business messaging, and allows you to send high-volume traffic. - [SIP trunking vs VoIP – What’s the Difference?](https://www.bandwidth.com/blog/sip-trunking-vs-voip/): SIP vs VoIP – what’s the difference? VoIP covers all internet-based phone services. SIP Trunking is a communication protocol used for most VoIP. Learn more. - [Message Deliverability: It’s not as simple as hitting “send”](https://www.bandwidth.com/blog/message-deliverability-its-not-as-simple-as-hitting-send/): Part 1. Learn what happens to your message on its way to the recipient. Watch our video, "Message Deliverability: It's not as simple as hitting send." - [Can you fax over a SIP trunk?](https://www.bandwidth.com/blog/can-you-fax-over-a-sip-trunk/): Although it’s a strange question on the surface, because faxes are still so widely used, it’s asked more frequently than you think. - [How to unlock SIP trunk cost savings](https://www.bandwidth.com/blog/how-to-unlock-sip-trunk-cost-savings/): With all the hype, can SIP trunking deliver genuine cost savings for businesses scale globally? Learn more about cost savings from SIP trunk. - [Why digital transformation as a journey, not a destination](https://www.bandwidth.com/blog/why-digital-transformation-as-a-journey-not-a-destination/): For cloud communications, digital transformation usually involves switching legacy PRI for cloud SIP trunks. But to what ultimate end? Read on to find out. - [How many channels are in a SIP trunk?](https://www.bandwidth.com/blog/how-many-channels-are-in-a-sip-trunk/): Understand the difference between a SIP trunk and channels and how many channels can a SIP trunk have. Learn if SIP trunks are right for your business. - [How the insurance industry can use text messaging to add that personal touch](https://www.bandwidth.com/blog/how-the-insurance-industry-can-use-text-messaging-to-add-that-personal-touch/): Learn how the insurance industry can use text messaging to better connect with their customers and add that personal touch. - [Nemertes: Moving from regional to global SIP trunking](https://www.bandwidth.com/blog/nemertes-moving-from-regional-to-global-sip-trunking/): Nemertes Research takes a look at how the right CaaS provider can offer enterprises a one-stop shop for instant route to global voice presence - [Nemertes Microsoft Teams direct routing buyer guide](https://www.bandwidth.com/blog/nemertes-direct-routing-buyers-guide/): Everything there is to know about Direct Routing, what it is, the benefits, and what to look for when selecting a provider. Check out our Buying Guide here. - [Nemertes: The evolution of SIP trunking](https://www.bandwidth.com/blog/nemertes-the-evolution-of-sip-trunking/): Enterprises adopting SIP trunking see measurable declines in PSTN access costs, plus new feature capabilities and flexibility afforded by CaaS providers, Nemertes' research shows. - [How to scale your communications with business growth](https://www.bandwidth.com/blog/how-to-scale-your-comms-with-your-business/): As you scale your platform, it's crucial to scale your communications as well. We look at what you should have in place to make sure you don’t hit unnecessary hiccups. - [How utilities can improve customer service with text messaging](https://www.bandwidth.com/blog/how-utilities-can-better-serve-their-customers-with-text-messaging/): Not sure how to engage with your utility customers? Have you tried text messaging? Even if you have, there are ways to better engage with your customers. - [Nemertes: Why cloud communications is essential for digital transformation success](https://www.bandwidth.com/blog/nemertes-why-cloud-communications-is-essential-for-digital-transformation-success/): Companies successfully executing digital transformation strategies are 4x more likely to adopt cloud communications, according to Nemertes Research. - [How RCS is making hotel check-ins incredibly easy for guests](https://www.bandwidth.com/blog/how-rcs-is-changing-how-the-hotel-industry-interacts-with-guests/): Still not convinced RCS is the future? Check out this demo about how hotel guests can check in quick and easy through RCS messaging. - [Kari’s Law compliance, MLTS 911, and what that means for your business](https://www.bandwidth.com/blog/karis-law-compliance-mlts-911-and-what-that-means-for-your-business/): With the February 2020 Kari’s Law compliance date fast approaching, find out what businesses with MLTS (multi-line telephone systems) need to know. - [What is Local A2P (and why are we so excited for it)?](https://www.bandwidth.com/blog/what-is-local-a2p-and-why-are-we-so-excited-for-it/): Find out what Local A2P is, and why we're so excited for this big change coming to the messaging world. - [How Bandwidth combats illegal robocalls, scam calls, toll fraud, and spam](https://www.bandwidth.com/blog/how-bandwidth-combats-illegal-robocalls-scam-calls-toll-fraud-and-spam/): Bandwidth is constantly working to combat illegal robocalls, scam calls, and spam. Learn how we're doing it. - [Moving your contact center into the digital age](https://www.bandwidth.com/blog/moving-your-contact-center-into-the-digital-age/): What does digital transformation mean for contact centers? How does moving your contact center to the cloud help cut your comms bill in half? Find out here. - [SMS delivery problems? Here’s the most common culprit](https://www.bandwidth.com/blog/sms-delivery-problems-heres-the-most-common-culprit/): Having messaging deliverability problems? Find out how number pooling (also called snowshoeing) could be the culprit, and what you can do to fix it. - [If you’re not using a local number, you’re losing.](https://www.bandwidth.com/blog/if-youre-not-using-a-local-number-youre-losing-big-time/): Our new survey reveals customer contact preferences and lays out how businesses can use local phone numbers to boost customer engagement. - [How to make E911 calls over VoIP – Guide to VoIP & 911](https://www.bandwidth.com/blog/understanding-911-over-voip/): Connecting to 911 over a VoIP call isn't as simple as you think. Learn more about what's involved, and what you need to do to be prepared to make E911 calls. - [Bandwidth joins with Google, Amazon, Microsoft, Facebook, and other industry leaders in GPL commitment](https://www.bandwidth.com/blog/bandwidth-joins-with-google-amazon-microsoft-facebook-and-other-industry-leaders-in-gpl-commitment/): Bandwidth is proud to partner with industry leaders on the GPL Cooperation Commitment, relfecting our commitment to open source software. - [What happens to 911 during a zombie apocalypse?](https://www.bandwidth.com/blog/what-happens-to-911-during-a-zombie-apocalypse/): How does 911 handle the worst moments? Thomas Ginter shows you how 911 works when the worst occurs, whether that's a hurricane or the zombie apocalypse. - [Building an IVR in Python to improve business scalability and customer experience](https://www.bandwidth.com/blog/building-an-ivr-in-python-to-improve-business-scalability-and-customer-experience/): Jacob Mulford walks you through why you'd want to build an IVR, as well as gives you some code on how to do it using our Voice APIs. - [Putting the “security” in home security with 911 APIs](https://www.bandwidth.com/blog/putting-the-security-in-home-security-with-911-apis/): Adding a DIY security system to your home doesn't mean much if you can't send help. See how companies are embedding 911 into their apps with APIs. - [Toll-Free SMS vs Local SMS: Which is right for you?](https://www.bandwidth.com/blog/toll-free-sms-vs-local-sms-which-is-right-for-you/): Want to send text messages but aren't sure what's best for your business? Check out the difference between local, short codes, and toll-free SMS. - [Masked numbers: It’s not as insidious as it sounds](https://www.bandwidth.com/blog/masked-numbers-its-not-as-insidious-as-it-sounds/): Number masking may sound scary and nefarious, but using masked phone numbers is something you do everyday with companies like Rover. - [What day of the year has the highest volume of 911 calls?](https://www.bandwidth.com/blog/what-day-of-the-year-has-the-highest-volume-of-911-calls/): Wondering when 911 gets the most phone calls? What happens when you combine children, adult beverages, and explosions? The 4th of July! - [5 key tips to delivering top-notch customer service](https://www.bandwidth.com/blog/5-key-tips-to-delivering-top-notch-customer-service/): Learn how to deliver top-notch customer service such as hiring good people to represent your company, make it easy for your customers to contact you & more. - [Why is A2P messaging better with toll-free numbers?](https://www.bandwidth.com/blog/a2p-messaging-better-toll-free-numbers/): Toll-free can be a smart chose for SMS. This quick article breaks down when to choose Short Codes vs. Toll-free. - [8 questions to ask before porting your phone numbers](https://www.bandwidth.com/blog/8-questions-to-ask-before-porting-your-phone-numbers/): 8 important questions to ask your customers before porting numbers such as What's the BEST communication process, Are your numbers actually portable, etc. - [ASP.Net Core application from scratch](https://www.bandwidth.com/blog/asp-net-core-application-from-scratch/): Asp.Net Core is a toolset for creating web applications for .Net Core. Here we're going to show you a piece of ASP.Net Core infrastructure with screenshots. - [Slackwatch: monitor your AWS service from Slack using Cloudwatch and SNS](https://www.bandwidth.com/blog/slackwatch-monitor-your-aws-service-from-slack-using-cloudwatch-and-sns/): Learn how to create a Slack alarm channel for your service using AWS Cloudwatch, SNS, and the Slack email integration like Create channel in Slack for alarms. - [Devstack download: migrating from JSF to ReactJS](https://www.bandwidth.com/blog/devstack-download-migrating-from-jsf-to-reactjs/): Follow along with Bandwidth as we switch from JSF to ReactJS. Break It Down, Standing Up a Node.js Server, Testing, and JSF Struggles along with screenshots. - [Building a Node.js module with promises (and not breaking them)](https://www.bandwidth.com/blog/building-a-node-js-module-with-promises-and-not-breaking-them/): Learn about building a Node.js module with Promises and how it can help solve problems like the notorious pyramid of doom and about the bluebird library. - [Weekend coding: streaming image manipulations with Node.js](https://www.bandwidth.com/blog/weekend-coding-streaming-image-manipulations-with-node-js/): Node lets you do all your manipulations in memory, without having to write a file to disk. Here's how to manage streaming image manipulations. - [A recipe for adding correlation IDs in Java Microservices](https://www.bandwidth.com/blog/a-recipe-for-adding-correlation-ids-in-java-microservices/): Create a correlation ID for logging in Microservices. Includes a code snippet of the Java filter that generates a correlation ID, and base-62 encodes it. - [Attaining reusability in SQL server: part II](https://www.bandwidth.com/blog/attaining-reusability-in-sql-server-part-ii/): Part 2: Reusability in SQL server. Here I'll take you through an example of using UDTTs and TVFs across simple stored procedures to do basic statistics gathering. - [Attaining reusability in SQL server: part I](https://www.bandwidth.com/blog/attaining-reusability-in-sql-server-part-i/): Part 1 of our guide to Reusability in T-SQL. We'll discuss why reusability in T-SQL is difficult and how you can attain reusability when writing T-SQL, and more. - [How Skype changed the world](https://www.bandwidth.com/blog/how-skype-changed-the-world/): Skype changed the face of communications when it launched. Today, the question is to Skype or to not Skype. - [Testing OAuth integration flows with Zombie.js](https://www.bandwidth.com/blog/testing-oauth-integration-flows-with-zombie-js/): Implementing social login shouldn't keep you from being able to write meaningful and thorough integration tests, even in a headless browser. - [Is your private GitHub organization really private?](https://www.bandwidth.com/blog/is-your-private-github-organization-really-private/): Did you know your private GitHub organization might not be so private? Get your organization protected from bad applications. - [Text a question, get an answer–it’s that easy](https://www.bandwidth.com/blog/text-a-question-get-an-answer-its-that-easy/): By using our toll-free number and SMS-enabled toll-free phone numbers deliver the customer service experience by simply text and get your answer right away. - [Let’s dockerize VoIP](https://www.bandwidth.com/blog/lets-dockerize-voip/): Docker is a container virtualization platform. Learn about the benefits of dockerizing VoIP such as speed, repeatability, packaging, and scalability. ## Customers - [Bookline](https://www.bandwidth.com/customers/bookline/): Bookline’s platform helps Hospitality venues adopt conversational AI-driven customer service and reclaim missed revenue - [Segra](https://www.bandwidth.com/customers/segra/): See how Segra is scaling dependable Voice delivery fast and saving costs with Bandwidth’s 911, SIP trunks, automated porting, and one-stop operations. - [Pennymac](https://www.bandwidth.com/customers/pennymac/): Pennymac leverages BYOC with Bandwidth to deliver technology solutions that improve customer and employee communications. As a leader in the financial industry, their technology and infrastructure tea - [ibex](https://www.bandwidth.com/customers/ibex/): ibex transforms its telecom strategy with Bandwidth, adopting BYOC cloud services to support its diverse client needs. - [GetThru](https://www.bandwidth.com/customers/getthru/): Learn how GetThru leverages the power of 10DLC SMS and MMS text messaging to connect institutions with their constituents using Bandwidth’s Messaging API. - [Dental Intelligence](https://www.bandwidth.com/customers/dental-intelligence/): See how Dental Intelligence leverages Toll-free SMS messaging to transform dental patient communication. - [DeansList Customer Story](https://www.bandwidth.com/customers/deanslist/): Learn how DeansList uses Bandwidth’s 10DLC messaging to connect parents and teachers with two-way texting to bring communities together and close academic achievement gaps. - [Attentive](https://www.bandwidth.com/customers/attentive/): Learn how Attentive helps the world’s leading brands with AI-enabled messaging, powered by Bandwidth’s SMS. - [Jars Capital](https://www.bandwidth.com/customers/jars-capital/): Learn how Jars Capital, a venture capital investment firm and incubator specializing in tech companies that support the multi-family housing industry, uses 10DLC and Toll-free text messaging. - [Wonder Cave](https://www.bandwidth.com/customers/wonder-cave/): See how Wonder Cave uses 10DLC messaging for the civig engagement and nonprofit industries with the power of Bandwidth’s Messaging API. - [Netrio](https://www.bandwidth.com/customers/netrio/): Netrio uses Bandwidth's phone number management and E911 Dynamic Location Routing to support its customers. - [Clerk Chat](https://www.bandwidth.com/customers/clerk-chat/): Clerk Chat uses Operator Connect and messaging powered by Bandwidth to enhance customer engagement and operational efficiency. - [Five9](https://www.bandwidth.com/customers/five9/): Learn about how Five9 parterners with Bandwidth to drive customer communication at a global scale for many of their products. Learn about the Five9 partnership. - [MetTel](https://www.bandwidth.com/customers/mettel/): Learn why MetTel trusts Bandwidth for voice, emergency, and number management. - [MEA Financial](https://www.bandwidth.com/customers/mea-financial/): MEA Financial needed a partner that would provide excellence in both voice and messaging, after exploring the market they consolidated both services with Bandwidth. - [VOIPo](https://www.bandwidth.com/customers/voipo/): Find out how VOIPo used Bandwidth’s phone number APIs to make ordering and managing phone number easy for them and their customers. - [Providertech](https://www.bandwidth.com/customers/providertech/): ProviderTech allows healthcare providers to automate personalized SMS messages to their customers, with help from Bandwidth's communications APIs. - [Purple](https://www.bandwidth.com/customers/purple/): Purple needed a partner to help them meet the FCC mandate for TRS. Operating in a very unique environment, Purple is very particular in selecting partners. After an extensive review of the companies i - [Red Oxygen](https://www.bandwidth.com/customers/red-oxygen/): Founded in 2000, Red Oxygen has been helping businesses connect to their customers via SMS for nearly 20 years, becoming an integral part of companies both large and small by removing the barriers to - [Pinger](https://www.bandwidth.com/customers/pinger/): In early 2010, Pinger had a novel idea—they wanted to add voice services to their market leading TextFree SMS application. Even better, they wanted to offer each of their users their own phone number. - [GigSalad](https://www.bandwidth.com/customers/gigsalad/): Learn how GigSalad used Bandwidth’s messaging APIs to better power communications and scale their business. - [HipLink](https://www.bandwidth.com/customers/hiplink/): Hiplink’s consumer usage grew 172% in the year after switching to Bandwidth. This is how we made it possible, together. - [Yotpo](https://www.bandwidth.com/customers/yotpo/): Learn how Yotpo's team increases messaging deliverability and exceeds revenue expectations with Bandwidth's messaging APIs. - [Yosi Health](https://www.bandwidth.com/customers/yosi-health/): Yosi believes “there has to be a better way” to access healthcare. See how they simplify patient-admin-physician engagement with rock-solid communications. - [Navex](https://www.bandwidth.com/customers/navex/): As a compliance and risk management platform, NAVEX provides thousands of organizations with the tools to make smarter risk and compliance decisions. That's why they needed a telephony provider with t - [Aircall](https://www.bandwidth.com/customers/aircall/): Bandwidth’s worldwide, compliant coverage helped Aircall rapidly scale its cloud phone systems. Here's how. - [Sharpen](https://www.bandwidth.com/customers/sharpen/): SharpenCX champions contact center agents, supported by radically reliable, growth-ready communications from Bandwidth. See how. - [Doosan](https://www.bandwidth.com/customers/doosan/): Doosan turns to award-winning Direct Routing and Dynamic E911 for a hiccup-free migration and compliant emergency calling in Microsoft Teams. - [Weave](https://www.bandwidth.com/customers/weave/): Weave uses Bandwidth to connect their customers by unifying their communications. Learn about how Bandwidth helps the healthcare industry with API. - [WikiPro](https://www.bandwidth.com/customers/wikipro/): Learn how Wikipro uses Bandwidth Messaging to power communications between users and their customers for a variety of use cases. - [WhatConverts](https://www.bandwidth.com/customers/whatconverts/): See how WhatConverts was able to use Bandwidth’s APIs and phone number management to better serve their customers. - [SpectrumVoIP](https://www.bandwidth.com/customers/spectrumvoip/): SpectrumVoIP trusts Bandwidth to power their customized, high‑touch experience with industry-leading automation that helps SpectrumVoIP customers set up quickly. - [Solutionreach](https://www.bandwidth.com/customers/solutionreach/): Solutionreach partners with Bandwidth to bring secure messaging in healthcare. Office managers can send appointment reminders more with these services. - [Inclusa](https://www.bandwidth.com/customers/inclusa/): Inclusa migrated to Microsoft Teams with Bandwidth thanks to our comprehensive Direct Routing solution with Voice, and Dynamic E911. - [rumbleup](https://www.bandwidth.com/customers/rumbleup/): When rumbleup's CPaaS provider experienced a significant service outage right before election day, they turned to Bandwidth to save the day. See why! - [Clever](https://www.bandwidth.com/customers/clever/): Clever is a clever real estate start-up connecting sellers (and buyers) with experienced, highly rated agents—at a serious discount. - [ULIMI](https://www.bandwidth.com/customers/ulimi/): Find out how ULIMI integrates Bandwidth SMS with chatbots to help HR departments recruit, hire, and check-in with how employees are doing. - [Evolve IP](https://www.bandwidth.com/customers/evolve-ip/): Learn about how Evolve IP uses Bandwidth Voice and 911 to make employees more productive, mobile, and secure on any device. - [Rently](https://www.bandwidth.com/customers/rently/): Using the most flexible messaging API in the industry, Rently developed a 21st-century solution to a long-standing problem. Learn more - [Noonlight](https://www.bandwidth.com/customers/noonlight/): Noonlight began as a mobile app helping to protect college students as they crossed campus. If a student ever felt unsafe, they could open Noonlight and press and hold an on-screen button. Once they r - [Phone.com](https://www.bandwidth.com/customers/phone-com/): Since partnering with Bandwidth, Phone.com has continued to grow, with customers using tens of millions of minutes per month, a third of which are on the Bandwidth network. Learn more. - [Honk](https://www.bandwidth.com/customers/honk/): Parking your car can be a hassle. Bandwidth's communications APIs let Honk easily embed communications into their apps. - [PunchAlert](https://www.bandwidth.com/customers/punchalert/): Punch Technologies partnered with Bandwidth, a nationwide 911 service provider with interconnectivity into public safety across the U.S. and Canada. At the time of a 911 call, the PunchAlert app captu - [McLeod](https://www.bandwidth.com/customers/mcleod-software/): McLeod’s customers needed an easy way to communicate with their drivers, many of whom don’t own smartphones. Here's how they did it... ## Events - [Enterprise Connect 2025 Highlights](https://www.bandwidth.com/event/enterprise-connect-highlights/): Become an impact player in the next 100 days with these actionable Enterprise Connect takeaways. - [Reverb](https://www.bandwidth.com/event/reverb/): Check out REVERB25 for upcoming live event unveiling our newest solutions, deep insights with industry leaders, and a vision for the future of global connectivity in 2025 and beyond. - [Events—Thank You](https://www.bandwidth.com/event/thank-you/): Thank you for your RSVP. As space is limited, you will receive an email soon to let you know if your registration is confirmed. - [Enterprise Connect](https://www.bandwidth.com/event/enterprise-connect/): Check out what Bandwidth is up to at Enterprise Connect—where leading technologies meet communications, collaboration, and customer experience. ## Glossary - [Multimedia Messaging Service Center (MMSC)](https://www.bandwidth.com/glossary/multimedia-messaging-service-center-mmsc/): Multimedia Messaging Service Center (MMSC): How carrier forward servers ensure messaging delivery between networks. Learn with Bandwidth. - [Presence Information Data Format Location Object (PIDF-LO)](https://www.bandwidth.com/glossary/presence-information-data-format-location-object-pidf-lo/): What is PIDF-LO? A flexible way to represent location information in SIP headers for E911 calls. Discover how Bandwidth improves location accuracy in SIP-based emergency calls. - [Billing Telephone Number (BTN)](https://www.bandwidth.com/glossary/billing-telephone-number-account-telephone-number-btn-atn/): Discover the BTN meaning and the importance of your billing telephone number. Learn how your BTN serves as the main contact for your account management. - [Competitive Local Exchange Carrier (CLEC)](https://www.bandwidth.com/glossary/competitive-local-exchange-carrier-clec/): Understand the Competitive Local Exchange Carrier (CLEC) meaning and benefits. Explore how CLEC services can enhance your business communications effectively. - [Incumbent Local Exchange Carrier (ILEC)](https://www.bandwidth.com/glossary/incumbent-local-exchange-carrier-ilec/): ILECs (Incumbent Local Exchange Carriers) are the traditional wireline local PSTN network carriers. Learn how Bandwidth works with ILECs. - [Local Exchange Carrier (LEC)](https://www.bandwidth.com/glossary/local-exchange-carrier-lec/): Local Exchange Carrier (LEC): Learn how LECs provide local telecom services and connect customers with Bandwidth. - [SMS Messaging](https://www.bandwidth.com/glossary/short-messaging-service-sms/): What is SMS? Explore the meaning of text message SMS and how SMS messaging works for individuals and businesses. Click to learn more now. - [API key](https://www.bandwidth.com/glossary/api-key/): What is an API key? Learn how these unique identifiers authenticate API access, track usage, and the essential security best practices you need to follow. - [Chatbots–What You Should Know](https://www.bandwidth.com/glossary/chatbot/): A chatbot is a program that chats with your customers, answers their questions, and guides them to what they need. - [WhatsApp](https://www.bandwidth.com/glossary/whatsapp/): Learn how WhatsApp works, and how businesses can leverage it for messaging. See the difference between WhatsApp and SMS, and between WhatsApp and RCS. - [Call-back Number](https://www.bandwidth.com/glossary/call-back-number/): Understand the functionality of a Call-back Number (CBN) and its necessity during emergency and support calls in telecom. - [Endpoint](https://www.bandwidth.com/glossary/endpoint/): Learn what an Endpoint is in the context of telecommunications and its role in managing network communications effectively. - [Endpoint identifier](https://www.bandwidth.com/glossary/endpoint-identifier/): Discover the importance of an Endpoint Identifier and how it uniquely distinguishes devices in telecom networks. - [Location Information Server (LIS)](https://www.bandwidth.com/glossary/location-information-server/): Explore what a Location Information Server (LIS) is and why it's vital for accurate emergency call routing and location services. - [Emergency Call Center (ECC)](https://www.bandwidth.com/glossary/emergency-call-center/): Detailed insight into what an Emergency Call Center (ECC) involves and its critical role in handling 911 emergency calls. - [RAY BAUM’s Act](https://www.bandwidth.com/glossary/ray-baums-act/): Learn the specifics of RAY BAUM's Act, its implications on multi-line telephone systems, and how it enhances 911 call safety. - [Standard VoIP Emergency Services](https://www.bandwidth.com/glossary/standard-voip-emergency-services/): Navigate through the evolution of Standard VoIP Emergency Services. Discover how they set new benchmarks in emergency communication. - [Nomadic VoIP Emergency Services](https://www.bandwidth.com/glossary/nomadic-voip-emergency-services/): Explore Nomadic VoIP Emergency Services: Dynamic solutions ensuring accurate emergency call routing for remote and hybrid workers in ever-changing locations. - [Call Labeling](https://www.bandwidth.com/glossary/call-labeling/): Learn what call labeling is, how call labels are assigned to phone numbers, and what you can do if improper labels show up on your outbound calls. - [Area code](https://www.bandwidth.com/glossary/area-code/): Learn what an area code is, its importance, and examples. Explore how Bandwidth offers access to millions of local phone numbers across the U.S. - [Customer Satisfaction Score (CSAT)](https://www.bandwidth.com/glossary/csat-score/): Learn what customer satisfaction (CSAT) scores are, why they’re important, and how to measure them. Improve your business and increase your incremental reach. - [Letter of Authorization (LOA)](https://www.bandwidth.com/glossary/letter-of-authorization-loa/): Letter of Authorization (LOA): Grant permission for number porting with Bandwidth's LOA guidance. - [Two-factor authentication (2FA)](https://www.bandwidth.com/glossary/two-factor-authentication/): Learn what 2FA (Two-factor authentication) is, how it works, and why it’s essential for securing your online accounts with two forms of verification. - [SIM Card](https://www.bandwidth.com/glossary/sim-card/): A SIM card (Subscriber Identity Module) is a small chip that stores data to connect mobile devices to a network, enabling calls, texts, and data access. - [Kari’s Law](https://www.bandwidth.com/glossary/karis-law/): Discover the significance of Kari's Law for your business: facilitating direct 911 dialing and immediate crisis notifications, ensuring safety and compliance. Learn how this pivotal legislation empowe - [Virtual phone numbers](https://www.bandwidth.com/glossary/virtual-phone-number/): What is a virtual phone number? Learn how to use virtual phone numbers to enhance your communication strategy. - [What is Rich Communication Services (RCS) messaging?](https://www.bandwidth.com/glossary/rich-communication-services-rcs/): RCS stands for Rich Communications Services, and is a messaging protocol with a richer text-message system. Learn about RCS messaging, SMS, MMS, and more. - [Branded Calling](https://www.bandwidth.com/glossary/branded-calling/): Learn about Branded Calling. What it is and its benefits. - [Reputation Services](https://www.bandwidth.com/glossary/reputation-services/): Reputation Services refers to tools that help businesses manage their caller id reputation, like registration, reputation monitoring, and spam remediation - [Smishing](https://www.bandwidth.com/glossary/smishing/): When it comes to digital threats, it's essential to stay one step ahead. Enter the dynamic duo of cybersecurity: smishing and phishing. - [Toll-free SMS messaging](https://www.bandwidth.com/glossary/toll-free-sms/): Toll-Free SMS is a messaging channel that lets businesses send and receive text messages from a toll-free phone number. - [Short codes](https://www.bandwidth.com/glossary/short-codes/): A short code is a 5-digit phone number used for high-throughput, two-way SMS and MMS messaging. Learn about short code features, benefits and downsides here. - [911 number provisioning](https://www.bandwidth.com/glossary/911-number-provisioning/): 911 number provisioning is the process that allows customers to enter the telephone numbers of their end-users - [Call Tracking](https://www.bandwidth.com/glossary/call-tracking/): Discover how call tracking software works and its significance for marketers. Learn how unique phone numbers track leads and optimize marketing campaigns. - [Click-to-call](https://www.bandwidth.com/glossary/click-to-call/): Increase calls, improve customer service, and track everything with click-to-call. Bandwidth makes it easy to add click-to-call to anything. Learn More. - [Application-to-Person (A2P) messaging](https://www.bandwidth.com/glossary/application-to-person-a2p/): What is A2P Messaging? Application-to-Person (A2P) messaging simplifies SMS communication from apps to users with Bandwidth. - [Communications Platform-as-a-Service (CPaaS)](https://www.bandwidth.com/glossary/communications-platform-as-a-service-cpaas/): Communications Platform-as-a-Service includes voice, messaging, 911 & more. Learn CPaaS meaning & more from Bandwidth’s telecom professionals. - [North American Numbering Plan (NANP)](https://www.bandwidth.com/glossary/north-american-numbering-plan-nanp/): North American Numbering Plan (NANP): Explore how NANP structures the telephone numbering plan across North America with Bandwidth. - [Private Branch Exchange (PBX)](https://www.bandwidth.com/glossary/private-branch-exchange-pbx/): A Private Branch Exchange is a telecom switching system serving as a private network and permits the shared use of certain info between stations in an org. - [Session Initiation Protocol (SIP)](https://www.bandwidth.com/glossary/session-initiation-protocol-sip-2/): Learn how SIP trunks work, SIP vs PRI-ISDN, how to choose the best SIP provider & more from Bandwidth’s telecom experts. - [Softswitch](https://www.bandwidth.com/glossary/softswitch/): A softswitch is software that emulates the functions of traditional voice circuit switches to control and process calls over a communications network - [Average Handle Time (AHT)](https://www.bandwidth.com/glossary/average-handle-time/): What is AHT? Average Handle Time is how contact centers measure the length of a customer interaction. Learn to measure & improve AHT from our experts. - [SMS notification](https://www.bandwidth.com/glossary/sms-notification/): Learn what SMS notifications are, the benefits, and how they differ from other phone notifications. See how they can be used in a variety of applications. - [Microsoft Teams Operator Connect](https://www.bandwidth.com/glossary/microsoft-teams-operator-connect/): Microsoft's Operator Connect is the newest way to bring external calling capabilities to Microsoft Teams. Operator Connect allows organizations to connect Microsoft Teams to the Public Switched Teleph - [Localized CLI presentation](https://www.bandwidth.com/glossary/localized-cli-presentation-voice/): Localized CLI (calling line identification) presentation allows a national dialing format for intra country calls meaning it doesn’t show the caller’s number to the recipient with a +XX country code - [Enhanced Voice Transit (Wholesale voice termination)](https://www.bandwidth.com/glossary/enhanced-voice-transit-wholesale-voice/): Explore the balance of quality and cost that only a direct-to-VoIP network owner relationship can get you. - [NetNumber Identification (NNID)](https://www.bandwidth.com/glossary/nnid/): NetNumber Identification (NNID): Learn how messaging routing uses NNID for efficient SMS delivery with Bandwidth. - [Call Detail Records (CDRs)](https://www.bandwidth.com/glossary/call-detail-records/): What is CDR? Learn the basics around call detail records: Definition, call detail record reports, use cases, and more. - [TRACED Act](https://www.bandwidth.com/glossary/traced-act/): The TRACED (Telephone Robocall Abuse Criminal Enforcement and Deterrence) Act is a piece of bipartisan legislation that was signed into law on December 31, 2019. - [Robocalling](https://www.bandwidth.com/glossary/robocalling/): What is robocalling? It's used to describe the use of autodialing systems to make automated calls that deliver prerecorded voice messages. - [Mobile Terminated Messages (MT SMS)](https://www.bandwidth.com/glossary/mt-sms-mobile-terminated-messages/): Learn the definition of MT SMS and the difference between MT SMS and MO SMS. Also covered: SMS History, MT SMS Call Flow, Types of SMS. - [Transport Layer Security/Secure Real-time Transport Protocol (TLS/SRTP)](https://www.bandwidth.com/glossary/tlssrtp/): TLS/SRTP is an optional capability provided by Bandwidth, and is used to encrypt calls between the customers network and Bandwidth. - [Wholesale VoIP](https://www.bandwidth.com/glossary/wholesale-voip/): Learn how termination, origination, and toll-free services are offered by carriers wholesale to providers looking to expand their voice communication reach. - [Microsoft Teams Direct Routing](https://www.bandwidth.com/glossary/microsoft-teams-direct-routing/): What is Teams Direct Routing? Why do enterprises choose this telephony model, and how can you get started? We can tell you all you need to know here. - [6-second billing](https://www.bandwidth.com/glossary/6-second-billing/): What is six second billing? Learn how 6 second billing differs from other forms of voice service billing. - [Local VoIP phone numbers](https://www.bandwidth.com/glossary/local-voip-phone-numbers/): What are local VoIP phone numbers? They allow users to have a locally recognizable area code that is not necessarily tied to a single physical device. - [Zoom Phone Cloud Peering & Premise Peering](https://www.bandwidth.com/glossary/zoom-phone-bring-your-own-carrier-byoc/): Zoom Phone’s Cloud and Premise Peering, or BYOC, model allows organizations to unbundle SIP, SMS, and emergency from the UCaaS platform and integrate with a carrier. Learn more. - [International Revenue Share Fraud (IRSF)](https://www.bandwidth.com/glossary/international-revenue-share-fraud-irsf/): International Revenue Share Fraud (IRSF) is perpetrated by people exploiting parts of the world that are extremely expensive to deliver phone calls to. - [Master Street Address Guide (MSAG)](https://www.bandwidth.com/glossary/master-street-address-guide-msag/): Master Street Address Guide (MSAG) is a database of streets and addresses used for 911 call routing. - [Multi-Line Telephone Systems (MLTS)](https://www.bandwidth.com/glossary/multi-line-telephone-system/): Multi-Line Telephone Systems (MLTS) are commonly used for communication services which allow callers to reach emergency services without dialing a prefix. - [Local calling area](https://www.bandwidth.com/glossary/local-calling-area/): What is local calling area? Local Calling Area means a geographical calling area, determined by the applicable ILEC, in which callers can make "local calls". - [10DLC](https://www.bandwidth.com/glossary/10dlc/): 10DLC stands for the 10 digit long code, and allows businesses to send sanctioned A2P messaging traffic over local phone numbers or long codes. Learn more about 10DLC. - [Number verification](https://www.bandwidth.com/glossary/number-verification/): What is number verification? Phone number verification creates 'sign-up' processes for users to verify their identity and stop fraud before it starts. - [Programmable SIM card](https://www.bandwidth.com/glossary/programmable-sim-card/): Programmable SIM Cards are permanently embedded into a device, eliminating the need for a new SIM cards in the future. - [Webhook](https://www.bandwidth.com/glossary/webhook/): Webhooks or HTTP Callback events are sent to an application server via HTTP to notify the user of activity related to the system they are connected to. - [Bring Your Own Carrier (BYOC)](https://www.bandwidth.com/glossary/bring-your-own-carrier-byoc/): Bring Your Own Carrier (BYOC) lets you to plug in a carrier to your UC or contact center platforms to lower costs & improve control. Learn why you should use a BYOC! - [Primary Rate Interface (PRI)](https://www.bandwidth.com/glossary/primary-rate-interface-pri/): PRI phone systems let you send communications via voice , data, or video using the Integrated Services Digital Network (ISDN). - [Time-division multiplexing (TDM)](https://www.bandwidth.com/glossary/time-division-multiplexing-tdm/): TDM is a more traditional method of achieving PSTN connectivity through physical circuits over a single transmission. - [Contact Center-as-a-Service (CCaaS)](https://www.bandwidth.com/glossary/contact-center-as-a-service-ccaas/): CCaaS is a customer experience solution allowing companies easier access to all the separate components that make up a traditional contact center via any channel. - [Customer Service Record (CSR)](https://www.bandwidth.com/glossary/customer-service-record-csr/): Customer Service Record (CSR): Learn how CSR tracks business accounts and ensures smooth service delivery with Bandwidth. - [Unified Communications as a Service (UCaaS)](https://www.bandwidth.com/glossary/unified-communications-as-a-service-ucaas/): What is UCaaS? UCaaS is a cloud-based service offering that enables enterprise communications and allows for instant collaboration across office locations. - [Omni-Channel](https://www.bandwidth.com/glossary/omni-channel/): The Telephone Consumer Protection Act (TCPA) is a United States federal law enacted in 1991 by Congress that restricts telemarketing calls and SMS messages. - [Phone tree](https://www.bandwidth.com/glossary/phone-tree/): A phone tree refers to a menu presented to callers in order to navigate them in their preferred direction. - [Telephone Consumer Protection Act (TCPA)](https://www.bandwidth.com/glossary/telephone-consumer-protection-act-tcpa/): The TCPA (Telephone Consumer Protection Act) is a United States federal law enacted in 1991 by Congress that restricts telemarketing calls and SMS messages. - [Network Operations Center (NOC)](https://www.bandwidth.com/glossary/network-operations-center-noc/): A Network Operations Center (NOC) is a location where a telecommunications network is monitored and managed by IT administrators. - [Public Safety Answering Points (PSAP)](https://www.bandwidth.com/glossary/public-safety-answering-point-psap/): Public Safety Answering Points (PSAP): Learn how 911 centers process IP and landline-based emergency calls with Bandwidth. - [Estimated Time of Arrival (ETA) alerts](https://www.bandwidth.com/glossary/estimated-time-of-arrival-alerts-eta/): ETA Alerts are notifications delivered to a customer typically via SMS to keep them updated on the status of any pending deliveries they're expecting. - [GSM-7](https://www.bandwidth.com/glossary/gsm-7/): GSM-7 is a character coding standard used for SMS messages that can use up to 160 characters, by using 7 bits, rather than 8. - [Call masking](https://www.bandwidth.com/glossary/masked-calling/): What is masked calling? Call Masking refers to the technique of masking a telephone number to keep your personal number private. Learn more. - [DTMF](https://www.bandwidth.com/glossary/dual-tone-multi-frequency-dtmf/): What is a DTMF? Dual Tone Multi-Frequency (DTMF Tones), or Touch Tones, refer to an in-band telecommunication signal sent over a voice frequency. Learn more. - [Live Chat](https://www.bandwidth.com/glossary/live-chat/): Live chat refers to an online chat used between a business and someone visiting their site. The visitor can exchange messages in real time. - [Mean Opinion Score (MOS)](https://www.bandwidth.com/glossary/mean-opinion-score-mos/): Mean Opinion Score (MOS), in telecommunications, refers to the average measure or rankings of voice, audio, or video quality. - [E.164](https://www.bandwidth.com/glossary/e164/): What is E.164 Format? Learn how international phone numbering uses the "+" followed by the country code with Bandwidth. - [Call screening](https://www.bandwidth.com/glossary/call-screening/): What is call screening? It's the ability for a call recipient to obtain information about the caller after answering but before having to start a conversation. - [Dynamic Number Insertion (DNI)](https://www.bandwidth.com/glossary/dynamic-number-insertion-dni/): What is DNI? Dynamic Number Insertion refers to a feature of call tracking where a specific phone number is tied to an advertisement. Learn more now. - [Appointment reminders](https://www.bandwidth.com/glossary/appointment-reminders/): Appointment Reminders enable businesses to automatically notify customers of upcoming appointments or events via sms or voice. - [Cloud call/contact center](https://www.bandwidth.com/glossary/cloud-contact-center/): A cloud call center provides quick and easy access to all inbound and outbound communications with customers through the web from virtually anywhere. - [SIP Trunking](https://www.bandwidth.com/glossary/sip-trunking/): What is SIP trunking? Learn how SIP trunks work, SIP vs PRI-ISDN, how to choose the best SIP provider & more from Bandwidth’s telecom experts - [Application Program Interface (API)](https://www.bandwidth.com/glossary/application-program-interface-api/): Application Programming Interface (API) is a set of subroutine definitions, protocols, and tools for building application software. - [911](https://www.bandwidth.com/glossary/911/): 911 is a three-digit telephone number to facilitate the reporting of an emergency requiring a response by a public safety agency. - [911 Access Portal](https://www.bandwidth.com/glossary/911-dashboard/): The 911 Dashboard is the name for the online platform that Bandwidth provides for customers to enter an end user's phone numbers and associated addresses. - [All-IP voice network](https://www.bandwidth.com/glossary/all-ip-voice-network/): What is All-IP Voice? It's a network that uses IP technologies to connect telephone calls, similar to how computers use the internet to communicate. - [911 Call Routing](https://www.bandwidth.com/glossary/area-code-emergency-call-routing/): What is 911 Routing? Area Code Emergency/911 Routing is a routing option for call centers that receive calls from unknown end users. Learn more with Bandwidth. - [Automatic Number Identification (ANI)](https://www.bandwidth.com/glossary/automatic-number-identification-ani/): What is ANI? Automatic Number Identification (ANI) refers to the TN used by a call originator to make outbound calls. Learn more from our telecom experts. - [Bulk SMS](https://www.bandwidth.com/glossary/bulk-sms/): What is bulk SMS? Bulk messaging is an SMS/MMS message to multiple end users at the same time. It's typically a broadcast or one-to-many message. - [Call recording](https://www.bandwidth.com/glossary/call-recording/): What is call recording? It's the ability to record an active call/conference call which can then be stored for playback later or to generate a transcription. - [Call routing](https://www.bandwidth.com/glossary/call-routing/): Call Routing is the act of delivering communications from an originating source to the desired terminating endpoint including voice and data communications. - [Caller ID lookup/caller name lookup](https://www.bandwidth.com/glossary/caller-id-lookup/): Caller ID Lookup, also known as Caller Name (CNAM), is a component of Caller ID. It refers to the caller ID name that is displayed on an incoming phone call. - [Caller ID Name (CNAM)](https://www.bandwidth.com/glossary/caller-name-cnam/): CNAM means Caller ID Name, and is the name associated with an incoming phone number. This is also called Caller Name Presentation (CNAP). - [Cloud communication platform](https://www.bandwidth.com/glossary/cloud-communication-platform/): A Cloud Communication Platform lets developers quickly and easily integrate voice and calling features into applications using a set of communication APIs. - [Dialed Number Identification Service (DNIS)](https://www.bandwidth.com/glossary/dialed-number-identification-service-dnis/): Dialed Number Identification Service (DNIS): How DNIS allows PSTN carriers to route calls accurately with Bandwidth. - [Disputed porting](https://www.bandwidth.com/glossary/disputed-porting/): Disputed Porting occurs when a number is ported out to a new carrier without proper authorization from the end user. New carriers must ensure authorization. - [Dynamic Location Routing (DLR)](https://www.bandwidth.com/glossary/dynamic-location-routing/): Dynamic Location Routing is 911 routing based on location object and is the ideal emergency solution for situations where users are frequently mobile. - [EVS 911 call routing](https://www.bandwidth.com/glossary/evs-911-call-routing/): EVS 911 Call Routing is Bandwidth's VoIP 911 routing service, and is based on a registered physical address in Bandwidth's ALI/ANI. - [Federal Communications Commission (FCC)](https://www.bandwidth.com/glossary/federal-communications-commission-fcc/): The Federal Communications Commission (FCC) is an independent agency of the U.S. government that regulates interstate communications. - [Firm Order Commitment (FOC) & Date](https://www.bandwidth.com/glossary/firm-order-commitment-foc/): Firm Order Commitment (FOC): The date when a losing carrier releases a phone number to the new provider. Learn the details with Bandwidth. - [Group messaging](https://www.bandwidth.com/glossary/group-messaging/): What is group messaging? Group messaging is an SMS conversation between 3+ recipients simultaneously. Bandwidth offers a ready-to-use API for group messaging - [Interactive Voice Response (IVR)](https://www.bandwidth.com/glossary/interactive-voice-response-ivr/): What is IVR (Interactive Voice Response)? Learn IVR calling history, benefits, uses, examples, types and more are covered in this 101 introduction to IVR. - [Jitter](https://www.bandwidth.com/glossary/jitter/): Jitter is any variance in the delivery of packets on a data network. In VoIP, jitter is the "breaking up" of communications or a delay during a phone call. - [Local Access & Transport Area (LATA)](https://www.bandwidth.com/glossary/local-access-and-transport-area-lata/): LATA (Local Access and Transport Area) is a 3 digit (5, in Florida) code that labels a particular geographic market in which calls are routed. - [Local Exchange Routing Guide (LERG)](https://www.bandwidth.com/glossary/local-exchange-routing-guide-lerg/): LERG (Local Exchange Routing Guide): Managed by Telcordia, the LERG contains key telecom routing data. Learn more with Bandwidth. - [Local Number Portability (LNP)](https://www.bandwidth.com/glossary/local-number-portability-lnp/): Local Number Portability (LNP) is the process of porting (non-toll-free) telephone numbers (TNs) from one carrier to another. - [Location Routing Number (LRN)](https://www.bandwidth.com/glossary/local-routing-number-lrn/): Location Routing Number (LRN) Meaning: A 10-digit number used to identify switches in telecom networks. Learn how LRN works with Bandwidth. - [Local Service Request (LSR)](https://www.bandwidth.com/glossary/local-service-request-lsr/): Local Service Request (LSR): Understand how LSRs initiate port orders between telecom carriers with Bandwidth. - [Messaging Application Programming Interface (API)](https://www.bandwidth.com/glossary/messaging-application-programming-interface-api/): A Messaging API is a set of subroutine definitions, protocols, and tools for building application software. - [Next Generation 911 (NG911)](https://www.bandwidth.com/glossary/next-generation-911-ng911/): Next Generation 911 (NG 911) is an IP based system comprised of applications and databases that replicate traditional E911 features and functions. - [Origination / inbound calling](https://www.bandwidth.com/glossary/origination-inbound-calling/): What is inbound call meaning? Origination/Inbound Calling Services provide the ability to receive inbound calls, to receiving callers' phone number(s). - [Phone call API / Voice calling API](https://www.bandwidth.com/glossary/phone-call-api-voice-calling-api/): Phone Call API / Voice Calling API is an API that lets developers easily integrate voice functions like automated call control into an application. - [Phone number](https://www.bandwidth.com/glossary/phone-number/): A Phone Number is a string of specific numbers that a caller can dial to reach another telephone or mobile phone. It can also be referred to as a "DID". - [Programmable messaging](https://www.bandwidth.com/glossary/programmable-messaging/): Programmable Messaging refers to the ability to control SMS and MMS functionality via software, in this case, communications APIs. - [Public Switched Telephone Network (PSTN)](https://www.bandwidth.com/glossary/public-switched-telephone-network-pstn/): The PSTN (Public Switched Telephone Network) is the network of the world's public circuit-switched telephone networks that enables telephones to communicate. - [Session Border Controller (SBC)](https://www.bandwidth.com/glossary/session-border-controller-sbc/): Session Border Controller (SBC), also known as an edge device, is the piece of equipment that manages call set up, tear down, and other call handling. - [Session Initiation Protocol (SIP)](https://www.bandwidth.com/glossary/session-initiation-protocol-sip/): Session Initiation Protocol (SIP) is a communications protocol used to create, manage, and terminate sessions (calls) in an IP based network. - [SIP phone](https://www.bandwidth.com/glossary/sip-phone/): SIP Phones are phones enabled with Session Initiation Protocol technology. SIP Phones may also be referred to as VoIP phone or soft phone. - [Short Message Service Center (SMSC)](https://www.bandwidth.com/glossary/short-message-service-center-smsc/): An SMSC (Short Message Service Center) is the portion of a wireless network that handles SMS operations such as routing, forwarding, and storing. - [Snapback](https://www.bandwidth.com/glossary/snapback/): Snapback is the action of porting a number back to its source carrier. Bandwidth's LNP team is dedicated to addressing our customers' porting concerns. - [Snowshoeing](https://www.bandwidth.com/glossary/snowshoeing/): Snowshoeing in Messaging: Understand how spreading messages across multiple numbers avoids limits with Bandwidth. - [Direct Inward Dialing (DID)](https://www.bandwidth.com/glossary/direct-inward-dialing-did/): What are DIDs? Direct Inward Dialing is used interchangeably with phone numbers, and lets users skip menus and extensions when calling. - [Enhanced 911 (E911)](https://www.bandwidth.com/glossary/enhanced-911-e911/): Read through our E911 FAQs for insights on choosing the right carrier, ensuring network security, and about VOIP Positioning Centers... - [Automatic Location Identification (ALI)](https://www.bandwidth.com/glossary/automatic-location-identification-ali/): Automatic Location Identification (ALI): Learn how ALI supports emergency services by determining caller location with Bandwidth. - [Automatic Location Identification (ALI) database](https://www.bandwidth.com/glossary/ali-database/): What is an ALI Database? Discover how ALI databases store exact 911 location data to support emergency services with Bandwidth. - [Phone numbers on the Bandwidth App](https://www.bandwidth.com/glossary/bandwidth-phone-numbers-app/): The Bandwidth Phone Number Dashboard is the interface through which customers can port, provision, and manage their phone numbers. - [Carrier Identification Codes (CIC)](https://www.bandwidth.com/glossary/carrier-identification-code-cic/): Carrier Identification Codes (CIC): How four-digit codes streamline call routing and billing in telecom with Bandwidth. - [Coder-Decoder (Codec)](https://www.bandwidth.com/glossary/coder-decoder-codec/): Codec (Coder-Decoder) is used to encode audio from an analog signal to digital so that it can be passed across a data network. Learn what a codec does in this 101 glossary guide. - [Coordinate-based 911 routing](https://www.bandwidth.com/glossary/coordinate-based-911-routing/): Coordinate Based 911 Routing (CRDB) performs selective routing on a 911 call based on the X, Y coordinates from which the call originated. Learn more. - [Digital Signal 3 (DS3)](https://www.bandwidth.com/glossary/digital-signal-3-ds3/): What is Digital Signal 3 (DS3)? Learn how this high-speed internet pipe enables data transmission with Bandwidth. - [Directory assistance](https://www.bandwidth.com/glossary/directory-assistance/): Directory Assistance is part of telecommunications that lists and publishes phone numbers in various telephone number directories and information sources. - [Delivery Receipts (DLR) SMS](https://www.bandwidth.com/glossary/dlr-delivery-receipt/): DLR SMS / Delivery Receipt is a feature of our system that acknowledges receipt of SMS/MMS messages in downstream systems and occasionally receipt on a handset. - [Hosted SMS](https://www.bandwidth.com/glossary/hosted-sms/): Hosted SMS is a service that allows Bandwidth customers to enable non-Bandwidth owned/operated phone numbers for messaging. - [HTTP Voice](https://www.bandwidth.com/glossary/http-voice/): HTTP Voice is a voice call that originates and terminates over HTTP using a codec that will support voice calling. Bandwidth provides voice calling via API. - [Interconnection Agreement (ICA)](https://www.bandwidth.com/glossary/interconnection-agreement-ica/): An Interconnection Agreement (ICA) is a regulated contract between telecom carriers to interconnect their networks and pass traffic on the PSTN. - [International Messaging](https://www.bandwidth.com/glossary/international-messaging/): International Messaging is available to customers who use Bandwidth's communications APIs to send an international text message. - [Latency](https://www.bandwidth.com/glossary/latency/): Latency or network delay is the overall amount of time it takes information to be transmitted from the source to the destination in a data network. - [Least Cost Routing (LCR)](https://www.bandwidth.com/glossary/least-cost-routing-lcr/): Least Cost Routing (LCR) is the process of selecting an outbound (termination) path for voice traffic based on the lowest available cost for a route. - [Line Information Database (LIDB)](https://www.bandwidth.com/glossary/line-information-database-lidb/): Line Information Database (LIDB): Understand how this database connects phone numbers and caller ID with Bandwidth. - [Location/SIP peer](https://www.bandwidth.com/glossary/location-sip-peer/): A Location/SIP Peer refers to numbers on the Phone Number Dashboard that are associated with a Location that a customer creates and manages. - [Long Code](https://www.bandwidth.com/glossary/long-code/): A long code is a phone number which is typically a 10-digit number used to exchange SMS & MMS communications. Includes 1-8YY toll-free numbers. - [Message callback](https://www.bandwidth.com/glossary/message-callback/): Message Callback is the ability to setup a webhook or http callback to notify your server of a message event, like message received or message delivered. - [MM4](https://www.bandwidth.com/glossary/mm4/): MM4 is the interface used by Bandwidth to exchange messages between two Multimedia Message Service Centers for MMS messaging traffic. - [Multimedia Messaging Service (MMS)](https://www.bandwidth.com/glossary/multimedia-messaging-service-mms/): MMS (Multimedia Messaging Service) is a standard way to send messages that include content (pictures, video) and group messages to and from a mobile phone. - [Mobile Originated (MO) message](https://www.bandwidth.com/glossary/mobile-originated-message-mo/): Mobile Originated Message (MO Message) refers to where a message that was originated from or was received from via a mobile device. - [Multipart Messages](https://www.bandwidth.com/glossary/multipart-messages/): A Multipart Message is a single SMS message (longer than 160 characters) that is broken into as many 160-character messages needed, in order to send out. - [Number Portability Administration Center (NPAC)](https://www.bandwidth.com/glossary/number-portability-administration-center-npac/): The NPAC is part of the infrastructure for the telecom industry, providing the portability that supports the convergence of wireless, VoIP, and IP communication. - [Number management](https://www.bandwidth.com/glossary/number-management/): Number Management refers to phone number porting, provisioning, ordering, and account management used to manage a business’s inventory of available numbers. - [Number Portability](https://www.bandwidth.com/glossary/number-portability/): Number portability is required to be performed in accordance with rules and procedures established by the Federal Communications Commission (FCC). - [Numbering Plan Areas (NPA)](https://www.bandwidth.com/glossary/number-planning-area-npa/): What is an NPA (Number Planning Area)? Also known as "Area Codes," NPAs identify telephone service regions. Learn more with Bandwidth. - [Over-the-Top (OTT)](https://www.bandwidth.com/glossary/over-the-top-ott/): Over-the-Top apps & services are typically used over the Internet rather than over the networks of a traditional wireless, wireline, or cable operator. - [Packet loss](https://www.bandwidth.com/glossary/packet-loss/): Packet loss refers to the failed transmission of data across a data network and is frequently seen as a sign of poor phone call quality. - [Person-to-Person (P2P)](https://www.bandwidth.com/glossary/person-to-person-p2p/): Person-to-Person (P2P) Messaging: Discover how human-to-human communications differ from application-based messaging with Bandwidth. - [Port Order Number (PON)](https://www.bandwidth.com/glossary/port-order-number-pon/): What is a Port Order Number (PON)? Learn how PONs streamline number porting and order tracking with Bandwidth. - [Post Dial Delay (PDD)](https://www.bandwidth.com/glossary/post-dial-delay-pdd/): What is Post Dial Delay (PDD)? Learn about the lag between dialing a number and hearing a ring with Bandwidth. - [Programmable voice](https://www.bandwidth.com/glossary/programmable-voice/): Programmable Voice refers to the ability to make, receive, control, and monitor calls via software, in this case, communications APIs. - [Rate center](https://www.bandwidth.com/glossary/rate-center/): What is a Rate Center? A geographical area used for local calling, billing, and phone number assignments. Learn how Rate Centers work with Bandwidth. - [Responsible Organization (RespOrg)](https://www.bandwidth.com/glossary/responsible-organization-resporg/): Responsible Organization (RespOrg): Learn how Bandwidth serves as a toll-free number carrier and manages RespOrg records. - [REST APIs](https://www.bandwidth.com/glossary/rest-api/): A RESTful API uses HTTP requests to GET, PUT, POST and DELETE data. Using a REST API with callbacks (or webhooks) allows for a robust API model. - [Rural Local Exchange Carrier (RLEC)](https://www.bandwidth.com/glossary/rural-local-exchange-carrier-rlec/): Rural Local Exchange Carriers (RLEC): Providing traditional wireline phone services in defined geographic areas. Learn about their role with Bandwidth. - [Service Record (SRV Record)](https://www.bandwidth.com/glossary/service-record-svr/): What is a Service Record (SVR Record)? Learn how SVRs point traffic to specific destinations for seamless operations with Bandwidth. - [Short Message Peer-to-Peer (SMPP)](https://www.bandwidth.com/glossary/short-message-peer-to-peer-smpp/): The SMPP (Short Message Peer-to-Peer) is a protocol used by the telecommunications industry for exchanging SMS messages between SMSCs and/or ESMEs. - [Software Development Kit (SDK)](https://www.bandwidth.com/glossary/software-development-kit-sdk/): A Software Development Kit (SDK) is a programming package that enables a programmer to develop applications for a specific platform. - [SPAM](https://www.bandwidth.com/glossary/spam/): Spam refers to messages that are typically characterized as 'unwanted' messaging traffic that is sent unsolicited to end users. - [Standard address routing](https://www.bandwidth.com/glossary/standard-address-routing/): Standard Address Routing is considered the traditional 911 call routing service. EVS 911 Call Routing is another term that refers to this routing type. - [Termination/outbound calling](https://www.bandwidth.com/glossary/termination-outbound-calling/): Termination & Outbound Calling: Discover how voice services connect users to intended recipients with Bandwidth. - [Toll-free calling](https://www.bandwidth.com/glossary/toll-free-calling/): Toll-free calling means you can place a calls to a toll-free number, paid for by the person/company being called, not you. Learn more about toll-free calling. - [Voice Callback](https://www.bandwidth.com/glossary/voice-callback/): What is a callback? Voice Callback is the ability to set up a webHook or http callback to notify your server of a call event. Learn more. - [Real-time communication](https://www.bandwidth.com/glossary/web-real-time-communication-webrtc/): Real-Time Communication, or WebRTC, is a collection of communications protocols & APIs that enable real-time communication over peer-to-peer connections. - [Telephone number (TN)](https://www.bandwidth.com/glossary/telephone-number-tn/): What is a Telephone Number (TN)? Learn how TNs connect users in VoIP services with Bandwidth. - [Text-to-speech (TTS)](https://www.bandwidth.com/glossary/text-to-speech-tts/): Text-to-Speech (TTS) is a form of speech synthesis that converts text into a spoken voice output. The 933 service is a part of the Bandwidth 911 package. - [Underlying Carrier (ULC)](https://www.bandwidth.com/glossary/underlying-carrier-ulc/): What is an Underlying Carrier (ULC)? Discover how third-party carriers support telecom networks with Bandwidth. - [Uniform Resource Identifier (URI)](https://www.bandwidth.com/glossary/uniform-resource-identifier-uri/): A Uniform Resource Identifier (URI) is a string of characters that identifies a resource. The most common form of URI is the Uniform Resource Locator (URL). - [Voice over Internet Protocol (VoIP)](https://www.bandwidth.com/glossary/voice-over-internet-protocol-voip/): Voice over Internet Protocol (VoIP) utilizes the Internet to send telephone calls via the Public Switched Telephone Network (PSTN). ## Integrations - [SIP Link for Google Voice](https://www.bandwidth.com/integrations/sip-link-google-voice/): Power telephony for Google Voice with Bandwidth’s global carrier-grade network using Google SIP Link for secure, certified PSTN connectivity. - [Five9](https://www.bandwidth.com/integrations/five9/): Bandwidth's CCaaS Integration for Five9 empowers organizations to incorporate their preferred carriers to their Five9 contact center. Learn more about this integration. - [Zoom Phone](https://www.bandwidth.com/integrations/zoom-phone/): Get Cloud Peering and Premises Peering with Bandwidth's BYOC Integration for Zoom Phone. Learn more... - [Microsoft Teams Direct Routing](https://www.bandwidth.com/integrations/direct-routing-microsoft-teams/): Bandwidth is the industry’s most comprehensive Microsoft Teams PSTN connectivity solution. Bandwidth is a 2x award-winning PSTN connectivity. Learn more. - [Pindrop](https://www.bandwidth.com/integrations/pindrop/): Seamlessly integrate voice biometric authentication into your contact center through Bandwidth's Pindrop integration. Fight fraud & protect your customers. Learn more today. - [Webex Calling](https://www.bandwidth.com/integrations/webex-calling/): Unlock greater ROI with Bandwidth’s UCaaS Integrations for Cloud Connect for Webex Calling or Local Gateway PSTN connectivity. Learn more. - [Microsoft Teams Operator Connect](https://www.bandwidth.com/integrations/operator-connect-microsoft-teams/): Operator Connect gives companies the migration control of Direct Routing, paired with the simplicity of Calling Plans. Learn more about Bandwidth today. - [Broadsoft](https://www.bandwidth.com/integrations/broadsoft/): Whether you’re moving to BroadCloud or building your own UC solution on BroadWorks, Bandwidth gives you access to the tools, features, and network you’ll need. - [Alianza](https://www.bandwidth.com/integrations/alianza/): Move to the cloud quickly and easily with Bandwidth x Alianza. Learn more about what this partnership means for you. - [Genesys](https://www.bandwidth.com/integrations/genesys/): A BYOC solution for Genesys Cloud CX that delivers global connections, smooth migrations, and simplified integrations to win CX. Learn more. ## Industries - [Finance](https://www.bandwidth.com/industries/financial-services/): Keep your financial communications & asset management clients connected with Bandwidth's SMS, MMS, Toll-Free Voice & Authentication solutions. - [Healthcare](https://www.bandwidth.com/industries/healthcare/): Use SMS & MMS messaging to engage with your patients, on their terms. Get started in healthcare communications with better support, tools, & insights - [Hospitality](https://www.bandwidth.com/industries/hospitality/): Keep your customer communications up & running, even when storms ground all the flights & a stomach bug sweeps through your staff. - [Ecommerce & Retail](https://www.bandwidth.com/industries/retail/): Learn how to transform ecommerce & retail communications with Bandwidth's personalized messaging & voice solutions. - [Telecommunications](https://www.bandwidth.com/industries/telecommunications/): Amplify your communications with Bandwidth’s network reach and solutions. Get new reach, deliver and manage with ease, & engage your customers in new ways. ## Legal - [Italy](https://www.bandwidth.com/legal/italy/): Contact information for Bandwidth formerly Voxbone in Italy - [US/Canada Report a Phone Number](https://www.bandwidth.com/legal/us-canada-report-a-phone-number/): Getting unwanted calls from a number on Bandwidth's network? If you're receiving unwanted calls, please fill out this form so we can investigate. - [Italy Outbound VoIP Services](https://www.bandwidth.com/legal/italy-outbound-voip-services/): Bandwidth lavora continuamente per superare le vostre aspettative e la nostra Carta del Cliente dimostra il nostro impegno a servirvi al meglio. I nostri standard di servizio sono misurati e confronta - [Acceptable Use Policy](https://www.bandwidth.com/legal/acceptable-use-policy-thank-you/): Thank you for notifying us of your concern Bandwidth.com is a nationwide telecommunications and VoIP provider serving primarily business customers. Many of our customers use our VoIP services in a who - [Acceptable Use Policy](https://www.bandwidth.com/legal/acceptable-use-policy-global/): NOTICE: Voxbone’s acceptable use policy has been updated. The updated acceptable use policy (“AUP”) encompasses legacy Bandwidth and Voxbone accounts, and will become effective January 13, 2022 as the - [Bandwidth Privacy Notice](https://www.bandwidth.com/legal/privacy/): We understand the trust you put in us when you provide personal information. We make the security and confidentiality of that information a high priority. - [Hungary FTR](https://www.bandwidth.com/legal/hungary-ftr/): Read the fixed termination rate document Customer terms of service in order to learn more about Bandwidth products and customer agreements. Learn more here. - [Georgia Customer Terms](https://www.bandwidth.com/legal/georgia-customer-terms/): Click to read the Georgia customer terms document and see how it applies to customers, users and companies across the full suite of Bandwidth's products. - [Ireland FTR](https://www.bandwidth.com/legal/ireland-ftr/): Read the fixed termination rate document reference interconnect offer to learn more about Bandwidth products and customer agreements. Learn more here. - [Latvia FTR](https://www.bandwidth.com/legal/latvia-ftr/): Read the fixed termination rate document Customer terms of service in order to learn more about Bandwidth products and customer agreements. Learn more here. - [Service Level Agreement](https://www.bandwidth.com/legal/legal-document-update/): To determine if a Service Level Agreement (SLA) is applicable to the Bandwidth services you are utilizing, please contact your Bandwidth account team. - [Luxembourg RIO](https://www.bandwidth.com/legal/luxembourg-rio/): Read Bandwidth's Luxembourg reference interconnect offer. See how it applies to customers, users and companies across the full suite of Bandwidth's products. - [Non-US/Canada Law Enforcement Inquiry](https://www.bandwidth.com/legal/non-us-canada-law-enforcement-inquiry/): Law enforcement steps and guidelines for Non-US/Canada filing routine or historical record requests. - [Bandwidth Trial Agreement](https://www.bandwidth.com/legal/trial-agreement/): This Trial Account Agreement (“Agreement”) confirms the desire of Bandwidth Inc., with its principal place of business located at 2230 Bandmate Way, Raleigh, NC 27607 USA (“Bandwidth”) and your organi - [US/Canada Law Enforcement Inquiry](https://www.bandwidth.com/legal/us-canada-law-enforcement-inquiry/): Legal process information for members of law enforcement including anyone acting in an official capacity on behalf of federal, state, or local governments. - [Looking for global services information?](https://www.bandwidth.com/legal/transparency-portal/): You may find our most updated information on the Bandwidth Privacy and Data Protection portal here.For customers of our global services prior to September 27, 2021, you may still access the Voxbone DP - [911 & VoIP](https://www.bandwidth.com/legal/911-and-voip/): Read the Customer Notice of 911 and E911 Service Limitations for Bandwidth Emergency Service Products. See key terms, information, and definitions here. - [Law enforcement and legal compliance guide](https://www.bandwidth.com/legal/law-enforcement-guide/): Law enforcement steps and guidelines for filing routine or historical record requests. Contact the law enforcement response team and receive assistance. - [Report a phone number](https://www.bandwidth.com/legal/report-a-phone-number/): Getting unwanted calls from a number on Bandwidth's network? If you're receiving unwanted calls, please fill out this form so we can investigate. - [Rural Call Completion Inquiry](https://www.bandwidth.com/legal/rural-call-completion-inquiry/): Find out to who to contact at Bandwidth for rural call completion details. Find contact details and get more information about the process by reading here. - [Bandwidth Communications Services Agreement](https://www.bandwidth.com/legal/communications-services-agreement/): Last Updated on October 11, 2023 PLEASE READ THIS AGREEMENT CAREFULLY. ONCE ACCEPTED BY YOU, THIS AGREEMENT BECOMES A BINDING AND ENFORCEABLE LEGAL COMMITMENT BETWEEN YOU AND BANDWIDTH. Applicability - [Reseller Services Agreement](https://www.bandwidth.com/legal/reseller-services-agreement/): Last Updated on October 11, 2023 This Bandwidth Reseller Services Agreement (“Agreement”) is made effective as of [DATE] (“Effective Date”), by and between [RESELLER NAME], with its principal place of - [Supplemental Legal Terms](https://www.bandwidth.com/legal/supplemental-legal-terms/): Bandwidth product terms. Some may not apply. Please see your agreement to determine specific product and service applicable terms and conditions. - [Data protection and privacy](https://www.bandwidth.com/legal/data-protection-and-privacy/): Data Protection at Bandwidth is a high priority for our network and business. Learn more about our ISO 27001:2013 certified Information Security program. - [Acceptable Use Policy](https://www.bandwidth.com/legal/acceptable-use-policy/): This Acceptable Use Policy describes rules that apply to any party using any products and services provided by Bandwidth, its affiliates and subsidiaries. - [Product Terms](https://www.bandwidth.com/legal/product-terms/): Bandwidth product terms. Some may not apply. Please see your agreement to determine specific product and service applicable terms and conditions. - [Trademark Guidelines](https://www.bandwidth.com/legal/trademark-and-servicemark-guidelines/): Trademark Usage Guidelines for those who wish to use Bandwidth Inc.'s trademarks, names, and logos for their own purposes. - [Terms of Use](https://www.bandwidth.com/legal/terms-of-use-bandwidthcom-web-sites/): Terms of Use details for Bandwidth Inc. users, affiliates, subsidiaries and customers. They govern all Bandwidth websites. Learn more about the policy here. - [Virtual patent marking](https://www.bandwidth.com/legal/virtual-patent-marking/): Bandwidth’s technology is used in products and services sold by the company. The following U.S. patents apply to Bandwidth Inc. products and services. - [GPL Cooperation Commitment](https://www.bandwidth.com/legal/gpl-cooperation-commitment/): Learn more about Bandwidth's GPL Cooperation Commitment, and what that means for the timelines and notification processes here. Learn more about GPL today. - [Subprocessors](https://www.bandwidth.com/legal/subprocessors/): Updated February 17, 2022 Bandwidth may use our affiliates or the following third-party subprocessors to support processing activities on behalf of our customers in accordance with our Data Protection - [Bandwidth Transfer Impact Assessment FAQs](https://www.bandwidth.com/legal/bandwidth-transfer-impact-assessment-faqs/): Updated on September 12, 2022 The Schrems II judgment of the European Court of Justice (ECJ), invalidating the Privacy Shield as an international transfer mechanism, has raised questions among our glo - [Belgium mediation](https://www.bandwidth.com/legal/belgium-mediation/): For any mediation services, you may consult the Office of the Ombudsman for Telecommunications at: http://www.mediateurtelecom.be/ The Telecom Mediation Service is a free service available to all priv ## Pages - [Bandwidth vulnerability disclosure program](https://www.bandwidth.com/security/report-a-vulnerability/): Thank you for taking interest in the security of Bandwidth. We value the security of our customers, their data, and our services. In an effort to protect our digital ecosystem, we’ve created this page - [Sinch Alternative](https://www.bandwidth.com/sinch-alternative/): Compare Bandwidth and Sinch. See the offerings and key differences. - [Enterprise Integrations](https://www.bandwidth.com/integrations/): Easily embed best-in-class technology into your call flows with Bandwidth’s pre-built integrations. Seamlessly connect with UCaaS, CCaaS, AI, and security tools. - [Product Tours](https://www.bandwidth.com/tours/): Take a self-guided tour of core workflows and product capabilities within the Bandwidth App. Click through our interactive demos to see the experience for yourself. - [Press Contact](https://www.bandwidth.com/press-contact/): Submit a press inquiry for Bandwidth. - [The Messaging 411: 10DLC Campaign Registration](https://www.bandwidth.com/the-messaging-411-10dlc-campaign-registration/): Watch the video on 10DLC registration and get the messaging 411. - [Tax forms](https://www.bandwidth.com/tax-forms/): All tax exemption forms in one convenient package. - [Products](https://www.bandwidth.com/products/): Explore Bandwidth's voice, emergency, and messaging products to deliver exceptional experiences globally. - [Tax Forms FAQ](https://www.bandwidth.com/tax-forms-faq/): Read the answers to frequently asked tax form questions at Bandwidth. - [Events](https://www.bandwidth.com/events/): Bandwidth is hitting the road, attending the top industry trade shows and our team wants to meet you! If you have a question about adding enterprise-grade voice, messaging, phone numbers, or 911 to yo - [Bring Your Own Carrier](https://www.bandwidth.com/bring-your-own-carrier/): Bring Bandwidth to power your voice, messaging, and emergency services for unified communications and contact center platforms. - [Understanding STIR/SHAKEN](https://www.bandwidth.com/understanding-stir-shaken/): STIR/SHAKEN is designed to reduce fraudulent robocalls and illegal phone number spoofing. Read about STIR/SHAKEN compliance. - [Bandwidth business rules](https://www.bandwidth.com/carriers-bandwidth-business-rules/): Bandwidth App Carrier Support - Download the complete list of Business Rules for porting with Bandwidth. - [Portal Access and Guides](https://www.bandwidth.com/carriers-portal-access-and-guides/): Bandwidth has a Graphical User Interface (GUI) to allow partners to submit a Local Service Request (LSR). Find instructions for accessing the GUI here. - [RAY BAUM’s Act Compliance](https://www.bandwidth.com/ray-baums-act-compliance/): Learn about RAY BAUM's Act, how the E911 regulation impacts businesses, and ways to manage E911 compliance at your organization. - [Order Failed](https://www.bandwidth.com/order-failed/): Your transaction failed, please try again or contact support. - [Frequently Asked Questions](https://www.bandwidth.com/carriers-faqs/): SR Account Migration · Contacts & Holidays · Portal Access & Guides · Port Out Frequently Asked Questions · 979E · JYT01 · LNP Department · Porting Support - [Carriers](https://www.bandwidth.com/carriers/): LSR Account Migration · Contacts & Holidays · Portal Access & Guides · Port Out FAQs · 979E · JYT01 · LNP Department · Porting Information - [Developers](https://www.bandwidth.com/developers/): Explore Bandwidth's Developer resources. Check out guides, API reference, and SDKs to integrate with Bandwidth's APIs. - [Contact Form](https://www.bandwidth.com/contact-form/): Get in touch with Bandwidth's team of experts. Bandwidth is a global provider or cloud-ready voice, messaging, and emergency service connectivity built for the enterprise. - [Leadership](https://www.bandwidth.com/leadership/): Our leadership team is a blend of creative thinkers, analytical wizards, and technology experts dedicated to delivering a superior communications platform. - [Release Notes](https://www.bandwidth.com/release-notes/): Bandwidth (NASDAQ: BAND) is a global cloud communications software company that helps enterprises deliver exceptional experiences through voice calling, text messaging and emergency services. - [Ray Baums](https://www.bandwidth.com/ray-baums/): In today’s hybrid workforce, the 100 million knowledge workers in the U.S. can be hard to find. Let’s get to know Ray Baum, his law, and explore what E911 compliance looks like. - [Message Deliverability](https://www.bandwidth.com/message-deliverability/): Deliverability is influenced by several factors. Watch our video ti see what happens to your messages. - [Tarrifs](https://www.bandwidth.com/tariffs/): Read about the tariffs applicable to Bandwidth.com CLEC. - [Company](https://www.bandwidth.com/company/): Bandwidth is a global provider or cloud-ready voice, messaging, and emergency service connectivity built for the enterprise. - [Regulations](https://www.bandwidth.com/regulations/): Are you a service provider manging global regulations, or an enterprise struggling to navigate E911 laws like RAY BAUM's Act? Explore the compliance hub. - [Customer Success Plans](https://www.bandwidth.com/customer-success-plans/): Explore Bandwidth's Customer Success Plans and pick the one that best fits your business needs. 24/7/365 Access to phone and email support, full access to our online knowledge base, and more. - [Contact](https://www.bandwidth.com/contact/): Get in touch with Bandwidth's team of experts. Bandwidth is a global provider or cloud-ready voice, messaging, and emergency service connectivity built for the enterprise. - [Careers](https://www.bandwidth.com/careers/): Join Bandwidth! Ready to work for a company that’s changing the way people communicate? Explore current openings, learn about our culture, and discover what’s possible. - [Bandwidth Gizlilik Politikası ve Aydınlatma Metni–Voxbone Türkiye](https://www.bandwidth.com/tr-privacy-tr/): Yürürlük Tarihi: 17 Mart 2023Turkish | English Biz kimiz? Merhaba, Voxbone Türkiye’nin Gizlilik Politikamıza hoşgeldiniz! Bu Politika, Türkiye’de elektronik iletişim hizmetleri sağlayan Bandwidth şirk - [Bandwidth Privacy Notice–Voxbone Turkey](https://www.bandwidth.com/tr-privacy-en/): Read the Bandwidth Privacy Notice–Voxbone Turkey - [New Zealand vulnerable consumers](https://www.bandwidth.com/new-zealand-vulnerable-consumers/): The Commerce Commission in New Zealand has released the new 111 Contact Code to ensure that Vulnerable Consumers have access to an appropriate means of calling 111 emergency services in the event of a - [Customers](https://www.bandwidth.com/customers/): See what companies just like yours have built with Bandwidth's enterprise grade SMS, Voice, 911 Access, and Phone Number Management APIs. - [Pricing](https://www.bandwidth.com/pricing/): Cut Out the Middleman and Save Big on Phone Numbers, SMS & Voice with Bandwidth. Maximum Control. World Class Support. Unrivaled Quality. Enterprise-Ready. - [Returnship](https://www.bandwidth.com/returnship/): Apply for the Bandwidth Returnship Program - a paid 3-month internship for experienced workers who've periodically stepped away from professional life. - [Internship](https://www.bandwidth.com/internship/): Bandwidth offers tech internships in software development, HR, sales, marketing, IT and more. Do meaningful work and build valuable experience–apply now! - [Legal](https://www.bandwidth.com/legal/): Get access to Bandwidth legal and privacy resources such as our Terms & Conditions, Privacy Notice, Law Enforcement Guide, and Acceptable Use Policy. - [Twilio plateau?](https://www.bandwidth.com/twilio-plateau/): Bandwidth gives you deeper message delivery insights, scalable pricing, and better support than Twilio. Learn more. - [Carrier porting dispute](https://www.bandwidth.com/carrier-porting-dispute/): Submit a carrier porting dispute with Bandwidth, - [International free trial](https://www.bandwidth.com/international-free-trial/): Set Up Your Free Trial of Bandwidth Products Here. - [Request a quote](https://www.bandwidth.com/request-a-quote/): Request a quote from Bandwidth to learn more about communication solutions, unique product offerings, incredible pricing, and ways to save as you communicate. - [Talk to an expert](https://www.bandwidth.com/talk-to-an-expert/): We're proud to power many of the world's most innovative brands. If you're one of those innovators, or aspire to be one, fill out the form and let's talk! - [Support](https://www.bandwidth.com/support/): Current customer and need help? Create a ticket and a member of our Support Team will get in touch to help resolve the issue. - [Login](https://www.bandwidth.com/login/): Login to the customer portal to manage voice, messaging, phone numbers, and emergency services. - [Partner program](https://www.bandwidth.com/partners/): Join the Bandwidth partner program to beat your customers' biggest communications challenges all while unlocking revenue, extending reach profitably. - [Press releases](https://www.bandwidth.com/press-releases/): Bandwidth (NASDAQ: BAND) is a global cloud communications software company that helps enterprises deliver exceptional experiences through voice calling, text messaging and emergency services. - [Newsroom](https://www.bandwidth.com/newsroom/): Bandwidth (NASDAQ: BAND) is a global cloud communications software company that helps enterprises deliver exceptional experiences through voice calling, text messaging and emergency services. - [Home](https://www.bandwidth.com/): Bandwidth is an enterprise communications platform with voice, messaging, and emergency APIs for your communications stack. - [Coverage](https://www.bandwidth.com/coverage/): Bandwidth offers global coverage in 65+ countries, with PSTN replacement in 38, covering 90% of the world's economy. - [Glossary](https://www.bandwidth.com/glossary/): Telecom and APIs can be complicated, especially the terminology. Check out our Glossary to learn what terms mean, and how Bandwidth is a leader in them. - [Resources](https://www.bandwidth.com/resources/): Check out our Resources for your eBooks, webinars, fact sheets, and more, all ready to answer your API and communications questions. - [Blog](https://www.bandwidth.com/blog/): Learn about voice, messaging, and emergency with advice and insights from communications experts. Read customer stories, use cases and industry advice.experts. See how customers use Bandwidth solution - [Security](https://www.bandwidth.com/security/): Security is a high priority at Bandwidth. We’ve taken numerous steps to protect our customers and ourselves from anything that could jeopardize security. ## Partners - [Clerk Chat](https://www.bandwidth.com/partners/clerk-chat/): Bandwidth recommends interested customers explore Clerk Chat’s solution for adding SMS, WhatsApp, and RCS to Microsoft Teams Operator Connect and Direct Routing. - [Amazon Chime](https://www.bandwidth.com/partners/amazon-chime/): Combine the capabilities of Bandwidth’s communications cloud and Amazon Chime SDKs to embed and scale new use cases quickly. ## Products - [Conversational AI](https://www.bandwidth.com/products/conversational-ai/): Easily add TTS/SST AI bots, like Cognigy and Dialogflow, to your contact center with off-the-shelf connections to your voice provider. Learn more. - [CNAM Caller ID](https://www.bandwidth.com/products/cnam-caller-id/): Ensure your customers know who’s calling with real-time CNAM Caller ID on origination calls powered by Bandwidth. Get added to the CNAM database if you aren’t there yet. - [RCS](https://www.bandwidth.com/products/rcs/): Get ready for RCS Business Messaging with these resources from the Communications API provider with US industry expertise and the best support in the business. - [Number Reputation Management](https://www.bandwidth.com/products/number-reputation-management/): Restore trust in outbound calls by addressing improper call labels like “scam likely” and “spam risk.” Bandwidth’s NRM will help improve contact rates and protect revenue. - [Phone Number Lookup](https://www.bandwidth.com/products/phone-number-lookup-apis/): Improve how you send communications to your customers with Bandwidth’s Phone Number Lookup API that returns their line type, line provider, country & more. - [MMS API](https://www.bandwidth.com/products/mms-messaging/): Boost engagement with our MMS Messaging API. Deliver rich multimedia messages and enhance interactions with your audience. - [VoIP termination](https://www.bandwidth.com/products/voip-termination/): Discover seamless wholesale voice termination and VoIP services for national and local calls in over 200 countries with Bandwidth. - [VoIP origination](https://www.bandwidth.com/products/voip-origination/): Looking for VoIP origination? Be local at a global scale with wholesale inbound calling over a unique network built for high-quality, cost-effective transit. - [Number Porting](https://www.bandwidth.com/products/number-porting/): Simplify number porting with Bandwidth's Phone Number Porting APIs for seamless and stress-free porting through any app you choose. - [International long distance](https://www.bandwidth.com/products/international-long-distance/): Get seamless VoIP International Long Distance phone service provides route visibility, reliability, and access to our global all-IP network for ILD calling. - [Wholesale SMS](https://www.bandwidth.com/products/wholesale-sms/): Simplify and scale your messaging with Bandwidth's SMS wholesale services. Use SMPP, MM4, or our SMS/MMS API today! - [Short Codes](https://www.bandwidth.com/products/short-codes/): Effortlessly send essential short code messages with Bandwidth's SMS Short Codes API, ensuring your users stay informed and connected. - [Toll-Free SMS](https://www.bandwidth.com/products/toll-free-sms/): Enhance customer engagement with toll-free SMS and toll-free texting using Bandwidth for seamless, opt-in messaging experiences. - [SMS Gateway](https://www.bandwidth.com/products/sms-gateway/): Optimize your messaging with Bandwidth's SMS Gateway. Send scalable, business-grade SMS and MMS seamlessly via SMPP and MM4 gateways. - [SMS API](https://www.bandwidth.com/products/sms-messaging/): Enhance your communication with Bandwidth's SMS API Service - reliable API SMS messaging via short codes & 10DLC for business-grade solutions. - [U.S. local phone numbers](https://www.bandwidth.com/products/local-phone-numbers/): Get the local phone numbers your business needs. Order, provision & manage the numbers you need to do MMS/SMS texting. Get a free trial now! - [Call Verification](https://www.bandwidth.com/products/call-verification/): Secure your toll-free voice services with our advanced call verification and authentication solution. Identify fraud and spoofing risks efficiently. - [Enterprise SIP Trunking](https://www.bandwidth.com/products/sip-trunking/): Discover reliable SIP trunking solutions for enterprises with Bandwidth, a trusted SIP trunk provider in over 65+ countries. Connect your SBC and migrate to cloud voice. - [Voice API](https://www.bandwidth.com/products/voice-api/): Enhance your app with Bandwidth's Voice API for seamless voice calling, bypassing costly telecom setups. Benefit from our round-the-clock support. - [Messaging API](https://www.bandwidth.com/products/messaging-apis/): Integrate SMS and MMS seamlessly with Bandwidth's Text Message API. Enhance your apps with our reliable text messaging API. Start your trial today! - [Global Messaging](https://www.bandwidth.com/products/global-messaging/): Send messages that matter to your audience, anywhere. Global SMS and MMS from Bandwidth includes Alphanumeric and Global 2-Way Messaging. - [Global Number Hosting](https://www.bandwidth.com/products/global-number-hosting/): Need global number hosting services to help develop your business quickly & easily? Try Bandwidth’s Phone number hosting service. - [Media Streaming](https://www.bandwidth.com/products/media-streaming/): Extend your voice application with Media Streaming by granting access to real-time media via WebSocket. - [Emergency Calling API](https://www.bandwidth.com/products/emergency-calling-api/): Add E911 & emergency calling connectivity to your software or application with Bandwidth's user-friendly APIs. Discover more now. - [Authentication API](https://www.bandwidth.com/products/authentication-api/): Enhance security with our Authentication API. Secure user accounts & personal information with customizable codes & messages. Discover Bandwidth's Authentication API. - [10DLC](https://www.bandwidth.com/products/a2p-10dlc/): Bandwidth’s 10DLC Messaging API lets businesses use their local numbers, or 10DLC/10 Digit Long Codes numbers to send SMS and MMS from local numbers. - [Global Emergency Services](https://www.bandwidth.com/products/global-emergency-services/): Deliver highly reliable global emergency calling designed for modern workforces and simplified to meet complex regulatory requirements. - [911 Wholesale](https://www.bandwidth.com/products/e911-for-voip-uc/): Our 911 solution for VoIP/Unified Communications solutions help you reduce costs, meet regulatory demands and protect your users. Bandwidth’s 911 network built for performance and security. - [In-App Calling](https://www.bandwidth.com/products/in-app-calling/): "Empower your business with In-App Calling powered by WebRTC. Experience the simplicity of click-to-call integration with In-App Calling from Bandwidth." - [E911 Dynamic Location Routing](https://www.bandwidth.com/products/enterprise-e911/): Are your employees hybrid or remote? E911 services, including dynamic routing, ensures first responders know how to get to them always. - [Bandwidth Insights U.S. and Ca](https://www.bandwidth.com/products/insights-us-ca/): Track call and text analytics with ease. Leverage your voice & messaging performance data to make data-backed decisions for your business. - [Bandwidth Global Insights](https://www.bandwidth.com/products/insights-global/): Bandwidth Insights empowers you to leverage voice analytics & make data-driven decisions about your business on a global scale. Get call & voice insights now. - [Call Assure](https://www.bandwidth.com/products/call-assure/): The original toll-free disaster recovery solution to safeguard your traffic during extraordinary disruptions, adding to Bandwidth’s built-in 5x redundancy. - [Bandwidth Insights](https://www.bandwidth.com/products/insights/): Bandwidth Insights gives detailed views into voice & messaging performance via phone call logs & call/messaging analytics. We help you make better decisions. - [Toll-Free services](https://www.bandwidth.com/products/toll-free-services/): Need toll-free services for your business? Enjoy comprehensive coverage, top-notch redundancy, and reliable disaster recovery. - [Toll-free voice for RespOrgs](https://www.bandwidth.com/products/toll-free-voice-for-resporgs/): Increase network redundancy, say goodbye to juggling carrier relationships, and lower costs when your Resporg works with Bandwidth for Toll-free Voice. - [Phone Numbers](https://www.bandwidth.com/products/phone-numbers/): Optimize your communications system with automated phone numbers: effortless ordering, porting, and phone number management, all powered with APIs. - [Wholesale Voice](https://www.bandwidth.com/products/voip/): Need wholesale voice? Scale, consolidate, & simplify voice management with radically reliable voice reaching 65+ countries and local regulatory expertise. ## Reports - [Global Emergency 2025 Demo](https://www.bandwidth.com/reports/global-emergency-2025/demo/): Explore our on-demand demo to discover how our Unified Emergency Services API revolutionizes endpoint and address management seamlessly and globally. - [Global Emergency 2025 Contact](https://www.bandwidth.com/reports/global-emergency-2025/global-emergency-2025-contact/): Book a free consultation with one of our experts to learn more about Bandwidth’s global emergency services. - [Global Emergency 2025 Toolkit](https://www.bandwidth.com/reports/global-emergency-2025/toolkit/): Boost your emergency response readiness with access to essential resources, compliance guides, webinars, and success stories to help elevate your emergency solutions. - [Global Emergency 2025 Emergency Academy](https://www.bandwidth.com/reports/global-emergency-2025/emergency-academy/): Explore our short video series for expert insights and practical tips on elevating your emergency solutions with reliability, simplicity, and innovation. - [Global Emergency 2025 Coming soon: ALR](https://www.bandwidth.com/reports/global-emergency-2025/alr/): Discover Alternate Location Routing (ALR), the cutting-edge solution tailored for the hybrid, global workforce and seamless protection across borders. - [Global Emergency 2025 Events](https://www.bandwidth.com/reports/global-emergency-2025/events/): Tune into our emergency webinar for insights, and compliance tips, along with practical strategies to simplify and elevate your solutions. - [Global Emergency 2025](https://www.bandwidth.com/reports/global-emergency-2025/): Discover the future of emergency calling with Bandwidth's reliable, simple, and innovative solutions. Transform global emergency management and future-proof your business. - [State of Messaging 2025 Download the report](https://www.bandwidth.com/reports/state-of-messaging/download-report/): Get your PDF copy of the 2025 State of Messaging report. - [State of Messaging 2025 Customer Stories](https://www.bandwidth.com/reports/state-of-messaging/customer-stories/): See how real Bandwidth customers are finding messaging success with Bandwidth’s Messaging API. - [State of Messaging 2025 Quiz](https://www.bandwidth.com/reports/state-of-messaging/quiz/): Find the right A2P SMS channel for your business messaging with this quick messaging channel quiz. - [State of Messaging 2025 Podcast](https://www.bandwidth.com/reports/state-of-messaging/podcast/): Tune into the business messaging industry’s first podcast devoted to discussing hot topics in business texting, from SMS to RCS and OTT. - [State of Messaging 2025 Events](https://www.bandwidth.com/reports/state-of-messaging/events/): The Textie Awards are the biggest celebration in the A2P messaging space, recognizing senders who deliver excellence every day. - [State of Messaging 2025](https://www.bandwidth.com/reports/state-of-messaging/): Download the State of Messaging 2025 report to get the latest stats, survey results, and trends for business texting in 2025 including SMS, RCS, and OTT apps. - [Predictions](https://www.bandwidth.com/reports/state-of-messaging-2024/topics/predictions/): If you've outgrown your messaging provider, let's talk. You’ll find that we provide support that can’t be beaten, plus insights and expertise to increase your deliverability. - [Global Outlook](https://www.bandwidth.com/reports/state-of-messaging-2024/topics/global-outlook/): Download The 2024 State of Messaging report to learn about evolving consumer preferences, new messaging regulations, and new business messaging strategies. - [Fintech](https://www.bandwidth.com/reports/state-of-messaging-2024/topics/fintech/): Download The 2024 State of Messaging report to learn about evolving consumer preferences, new messaging regulations, and new business messaging strategies. - [Healthcare](https://www.bandwidth.com/reports/state-of-messaging-2024/topics/healthcare/): Download The 2024 State of Messaging report to learn about evolving consumer preferences, new messaging regulations, and new business messaging strategies. - [Ecommerce](https://www.bandwidth.com/reports/state-of-messaging-2024/topics/ecommerce/): Download The 2024 State of Messaging report to learn about evolving consumer preferences, new messaging regulations, and new business messaging strategies. - [Conversational Experiences](https://www.bandwidth.com/reports/state-of-messaging-2024/topics/conversational-experiences/): Download The 2024 State of Messaging report to learn about evolving consumer preferences, new messaging regulations, and new business messaging strategies. - [Industry Diversification](https://www.bandwidth.com/reports/state-of-messaging-2024/topics/industry-diversification/): Download The 2024 State of Messaging report to learn about evolving consumer preferences, new messaging regulations, and new business messaging strategies. - [Introduction](https://www.bandwidth.com/reports/state-of-messaging-2024/topics/introduction/): Download The 2024 State of Messaging report to learn about evolving consumer preferences, new messaging regulations, and new business messaging strategies. - [Quiz](https://www.bandwidth.com/reports/state-of-messaging/quiz-2/): Take the quiz to uncover what messaging number type is right for your organization's objectives, strategy, and consumer expectations. - [Events](https://www.bandwidth.com/reports/state-of-messaging-2024/events/): The Texties awards are presented by Bandwidth as a celebration of creativity and impact in text messaging across industries. - [Podcast](https://www.bandwidth.com/reports/state-of-messaging-2024/podcast/): Explore "What Matters Now in Messaging," a podcast covering 2024's biggest trends, changes, and expectations to help you navigate the messaging ecosystem. - [Interviews](https://www.bandwidth.com/reports/state-of-messaging-2024/interviews/): Hear what business texting CEOs fom Deanslist, Nimblr, and CellARide CEOs are saying about SMS in 2024. - [Topics](https://www.bandwidth.com/reports/state-of-messaging-2024/topics/): Download The 2024 State of Messaging report to learn about evolving consumer preferences, new messaging regulations, and new business messaging strategies. - [State of Messaging 2024](https://www.bandwidth.com/reports/state-of-messaging-2024/): Download The 2024 State of Messaging report to learn about evolving consumer preferences, new messaging regulations, and new business messaging strategies. ## Resources - [Black Friday SMS Handbook](https://www.bandwidth.com/resources/black-friday-sms-handbook/): Your ultimate guide to Black Friday and Cyber Week text messaging campaign planning including compliance and deliverability. - [Mythbusting: How to fix improper spam call labels](https://www.bandwidth.com/resources/spam-call-labeling-webinar/): Join this virtual live event or watch the replay to learn where spam labels come from, whether A-level STIR/SHAKEN attestation stops call labeling, and whether branded calling solutions can override c - [Navigating the 2025 STIR/SHAKEN updates for Third Party Authentication](https://www.bandwidth.com/resources/stir-shaken-implementation/): Bandwidth and iconectiv experts break down FCC’s latest updates for the STIR/SHAKEN framework and what to expect. - [STIR/SHAKEN implementation checklist](https://www.bandwidth.com/resources/stir-shaken-implementation-checklist/): 2025 updates require providers to use their own STIR/SHAKEN certificate(s) and authenticate their own calls in accordance with the Third-Party Authentication Order. - [Gartner: How to avoid costly CCaaS migration mistakes](https://www.bandwidth.com/resources/gartner-how-to-avoid-costly-ccaas-migration-mistakes/): Get your copy of Gartner’s research highlighting the top operational, organizational, and technological pitfalls that undermine your migration outcomes. - [The transition to All-IP and NG911: Why getting it right matters](https://www.bandwidth.com/resources/all-ip-and-ng911-transition/): Bandwidth’s public safety communications and regulatory experts provide an overview of the communications transition to all-IP, a closer look at the move to NG911, and why getting them right matters. - [CX boundaries and IT breakthroughs: Take command of 2025 demands](https://www.bandwidth.com/resources/enterprise-cx-webinar-2025/): Overcome the 5 biggest tech challenges of 2025, get the 3 strategies to prioritize for a secure and scalable stack, and discover best practices for CX - [Emergency Calling is Changing: Are You Keeping Up?](https://www.bandwidth.com/resources/metrigy-emergency-calling-trends/): Learn key trends and best practices for emergency calling compliance. Download Metrigy's exclusive infographic and avoid potential risks. - [Top compliance terms for navigating telephony](https://www.bandwidth.com/resources/top-compliance-terms-for-navigating-telephony/): Learn key telecom compliance terms to be aware of when navigating global regulations for your enterprise communications. - [State of Messaging 2025](https://www.bandwidth.com/resources/state-of-messaging-2025-webinar/): Get the latest in messaging trends and insights, including the state of RCS and RBM messaging, from industry experts TJ Thinakaran and Kailey Gibbens. - [Enterprise Communications Landscape](https://www.bandwidth.com/resources/enterprise-communications-landscape/): Explore the trends pushing enterprises toward hybrid and integrated stacks. Develop more flexible and futureproof communications stacks. - [SIP Trunk FAQ](https://www.bandwidth.com/resources/sip-trunks/): Session Initiated Protocol (SIP) Trunking is a popular way to deliver cloud-based voice calling. Learn how SIP trunking enables reliable cloud-based voice communication today. - [The future of emergency calling](https://www.bandwidth.com/resources/the-future-of-emergency-calling/): When lives, livelihoods, and reputations are on the line, "good enough" isn't good enough. With groundbreaking technology, compliance-forward systems, and streamlined features, you now have unpreceden - [Automating your Emergency Services: A How-To Guide](https://www.bandwidth.com/resources/automating-your-emergency-services/): Discover how to streamline your emergency services in 2025. Dive into automation benefits, challenges, and steps to transform your management approach. - [Your 2025 Emergency Calling Playbook](https://www.bandwidth.com/resources/2025-emergency-calling-playbook/): Learn to navigate 2025's emergency calling trends. Gain insights on NG911, regulatory shifts, and multi-platform management strategies. - [State of Messaging 2025 Report](https://www.bandwidth.com/resources/state-of-messaging/): Download the State of Messaging 2025 report to get the latest stats, survey results, and trends for business texting in 2025 including SMS, RCS, and OTT apps. - [Why are my calls marked as spam?](https://www.bandwidth.com/resources/why-are-my-calls-marked-as-spam/): Learn why spam labels appear on calls and steps to address it—from remediation to number reputation management. Bandwidth’s webinar unpacks this industry response to fraud. - [The Hybrid Edge: Ensuring Emergency Response Across Distributed Networks](https://www.bandwidth.com/resources/ensuring-emergency-response-across-distributed-networks/): Explore 'The Hybrid Edge' for effective emergency response across distributed networks. Learn how to connect calls to PSAPs, manage DID-less agents, and enhance campus notifications—all essential for - [Responding to Patient Communication Preferences](https://www.bandwidth.com/resources/responding-to-patient-preferences/): Bandwidth and Weave present an engaging webinar on how healthcare and patient engagement platforms are evolving in light of new patient preferences, and widening communication options. - [Choosing UCaaS with Confidence](https://www.bandwidth.com/resources/choosing-ucaas-with-confidence/): Evaluating your next UCaaS provider is a daunting task. Watch our webinar for expert guidance before selecting your next UCaaS platform. - [Selecting the right CCaaS for our post-pandemic reality](https://www.bandwidth.com/resources/selecting-the-right-ccaas-for-our-post-pandemic-reality/): Looking to switch CCaaS providers but unsure of where to start? Watch the webinar to find out how to select the right CCaaS configuration for your business. - [SMS Best Practices in Healthcare](https://www.bandwidth.com/resources/healthcare-sms-best-practices/): Give patients the convenient texting options they want with an optimized, compliant healthcare SMS strategy. From opt-ins and BAAs to SPAM and fraud mitigation, we’re tackling all the biggest challeng - [2024 Patient communication preferences report](https://www.bandwidth.com/resources/patient-communication-preference-report/): Patients switch providers when their communications preferences are unmet. Read the 2024 patient communications survey and learn about the comms channels to make them stay. - [Microsoft Teams Direct Routing, Operator Connect, & E911 FAQ](https://www.bandwidth.com/resources/microsoft-teams-direct-routing-and-e911-faq/): Have Microsoft Teams Dynamic E911 questions? We've got answers to the most frequently asked question about Microsoft Teams and E911. - [5 pro tips for navigating product compliance](https://www.bandwidth.com/resources/pro-tips-for-navigating-product-compliance/): Use these compliance best practices to ensure your organization is on the right path forward, so you can meet product compliance service standards and remove barriers to growth. - [The hidden cost of being a RespOrg (and why you should reconsider)](https://www.bandwidth.com/resources/the-hidden-cost-of-being-a-resporg/): You think that being your own RespOrg will let you take control of your toll-free and save you money. But have you considered the costs associated with becoming a RespOrg, as well as managing your tol - [Steering your contact center cloud migration to success](https://www.bandwidth.com/resources/steering-your-contact-center-cloud-migration-to-success/): Contact center migrations can feel like a never ending journey. In this webinar, you'll learn how to help you navigate around potential pitfalls and succeed. - [How do I protect against fraud and spam?](https://www.bandwidth.com/resources/fraud-and-spam-checklist/): Follow this checklist for actionable steps to safeguard your calls against rising threats of fraud and spam. From illegal robocalls, toll fraud, voice phishing, deep fakes, and more. Reduce the impact - [CCaaS Buying Guide](https://www.bandwidth.com/resources/ccaas-buying-guide/): Evaluate CCaaS platforms with a buying guide that taps into the carrier’s perspective. Gain confidence to advance your CX by conquering the “what ifs” of buying CCaaS. - [UCaaS Buying Guide](https://www.bandwidth.com/resources/ucaas-buying-guide/): Evaluate UCaaS platforms with a buying guide and established framework from a carrier’s perspective. Improve employee experiences by conquering the “what ifs” of buying UCaaS. - [How do I choose a SIP trunking provider?](https://www.bandwidth.com/resources/sip-trunking-provider-checklist/): Compare SIP trunking providers with this comprehensive checklist. Learn to evaluate the provider’s network, technical compatibility, and if they can support you at scale. - [Your Emergency Routing Survival Kit](https://www.bandwidth.com/resources/your-emergency-routing-survival-kit/): Uncover your emergency routing answers in this webinar. Bandwidth’s survival kit will help guide you through achieving 911 regulatory compliance and employee safety. - [The 10DLC traffic answers you’ve been dying to know](https://www.bandwidth.com/resources/the-10dlc-traffic-answers-youve-been-dying-to-know/): 10DLC Webinar: Your most frequently asked questions are answered in this webinar from business messaging expert Bandwidth. - [E911 bulk address migration](https://www.bandwidth.com/resources/e911-bulk-address-migration/): E911 bulk migration doesn’t have to give you a migraine. Download your free checklist and make moving large cohorts of addresses simpler, covering details for both fixed (static) locations and non-fix - [Bandwidth Buzz: KYC and LAR](https://www.bandwidth.com/resources/bandwidth-buzz-kyc-lar/): Find out how Know Your Customer and Local Address Requirements may apply to your business in this quick 20 minute webinar. - [How Contact Centers are Taking Command of AI, Authentication, & CX](https://www.bandwidth.com/resources/taking-command-of-your-contact-center/): Whether you’re cloud mature or still mapping your migration path to a protected, productive contact center, watch this webinar to take command of your customer and agent experiences. - [SMS deliverability checklist](https://www.bandwidth.com/resources/sms-deliverability-checklist/): Are your A2P SMS text messages actually getting delivered? Find out with our easy downloadable deliverability checklist. - [Avoid migration migraines with Bandwidth](https://www.bandwidth.com/resources/bring-your-own-carrier/): Bring Your Own Carrier (BYOC) with a platform-agnostic provider like Bandwidth. Get global reach, network resiliency, and more control over UC & CC communications. - [State of Messaging 2024](https://www.bandwidth.com/resources/state-of-messaging-2024/): Learn the latest in business messaging, how it may impact you, and how global messaging leaders are optimizing their channel strategy to realize revenue faster. - [Bandwidth Buzz: Compliance](https://www.bandwidth.com/resources/bandwidth-buzz-compliance/): You’re in charge of telecom compliance. But are you getting steered in the right direction? Here’s what to know. - [State of Messaging 2024](https://www.bandwidth.com/resources/state-of-messaging-2024-report/): View the interactive 2024 State of Messaging report to learn about evolving consumer preferences, new messaging regulations, and new business messaging strategies. - [How to Choose Your Messaging Provider](https://www.bandwidth.com/resources/how-to-choose-your-messaging-provider/): How to choose a messaging provider: a checklist for finding the right texting provider for your business. - [Future-proofing your toll-free: Trends, pitfalls & the secret to winning CX](https://www.bandwidth.com/resources/future-proofing-your-toll-free/): Learn the path to toll-free success by sidestepping common challenges, building resiliency, and streamlining operations. - [AI in Action: How AI is revolutionizing contact center CX](https://www.bandwidth.com/resources/ai-in-the-contact-center/): Artificial Intelligence is transforming the contact center landscape. Join Bandwidth explore ways you can use best-in-class AI/ML solutions to hit your contact center KPIs. - [Take your contact center global: 3 make-or-break factors](https://www.bandwidth.com/resources/take-your-contact-center-global-3-make-or-break-factors/): Bandwidth breaks down how to scale globally, why it can get complex fast and how leaders are doing it with cloud CX. - [Operator Connect, Direct Routing, & Calling Plans: A masterclass in Microsoft Teams telephony](https://www.bandwidth.com/resources/operator-connect-direct-routing-calling-plans-a-masterclass-in-microsoft-teams-telephony/): Learn about which Microsoft Teams telephony solution is right for your organization: Direct Routing, Operator Connect, or Calling Plans. - [2023 State of Business Messaging](https://www.bandwidth.com/resources/state-of-business-messaging-2023/): Join Bandwidth to learn how to evaluate and advance your messaging capabilities in our 2023 State of Business Messaging webinar. - [Move over, telecomplexity: Scaling your UCaaS/CCaaS globally](https://www.bandwidth.com/resources/move-over-telecomplexity-scale-globally/): Join Bandwidth to learn how to prepare you to anticipate challenges and jumpstart your strategy for global growth. - [Protecting your toll-free: Risk factors, how to prepare, and a hands-free recovery solution](https://www.bandwidth.com/resources/protecting-your-toll-free/): Join us to learn about risk factors, how to prepare, and a hands-free recovery solution to protect your toll-free. - [Unlocking fintech growth with interactions, not transactions](https://www.bandwidth.com/resources/unlocking-fintech-growth-with-interactions-not-transactions/): In this downloadable guide, we’ll cover it all—and give you actionable ways to strengthen your customer communication strategies for long-term growth, retention, and revenue. - [The enterprise guide to cloud migrations](https://www.bandwidth.com/resources/the-enterprise-guide-to-cloud-migrations/): The Great Cloud Migration is underway – are you ready? Your enterprise future waits in the cloud. Bandwidth helps you get there quickly & simply. Learn how. - [Smarter telco investments to prepare for economic downturn](https://www.bandwidth.com/resources/smarter-telco-investments-to-prepare-for-economic-downturn/): As leaders strategize, they shouldn’t lose focus on the importance and value of technology-facilitated innovation in touch economic times. - [Mitigating Fraud in your Contact Center](https://www.bandwidth.com/resources/mitigating-fraud-in-your-contact-center/): Pindrop and Bandwidth will explore how contact centers can optimize their cloud deployment while maintaining outstanding customer experience, service differentiation, and fraud prevention with a focus - [Moving your contact center to the cloud in 4 steps](https://www.bandwidth.com/resources/the-enterprises-guide-to-contact-center-migrations/): Is your modern contact center stuck using inflexible on-prem systems? Learn how to migrate to a better platform in 4 easy steps. Find out more from Bandwidth. - [Part 2: Decoding toll-free verification](https://www.bandwidth.com/resources/decoding-toll-free-verification/): Join experts from Bandwidth to better understand the upcoming toll-free verification deadline and how these changes may impact your business. - [Email vs SMS: How do they stack up?](https://www.bandwidth.com/resources/email-vs-sms-how-do-they-stack-up/): Learn how SMS messaging and Email compare for your business messaging objectives. Read to evaluate channels to maximize your results and business outcomes. - [Part 1: Demystifying 10DLC registration Requirements](https://www.bandwidth.com/resources/demystifying-10dlc-registration-requirements/): Join experts from Bandwidth and The Campaign Registry to break down 10DLC and how these messaging changes impact your business. - [Spot the right network provider for scaling globally](https://www.bandwidth.com/resources/checklist-spot-the-right-network-provider/): Spot the right business VoIP provider for scaling globally with this handy checklist. Learn about network quality, compliance operations, and emergency services. - [911 Inform: Partner Showcase](https://www.bandwidth.com/resources/resource-partner-overview-911inform/): With E911 Partner 911 Inform, Bandwidth offers a full stack emergency solution for Avaya, Cisco UM and Mitel users. - [Global Compliance 101: Turning compliance into a competitive advantage](https://www.bandwidth.com/resources/global-compliance-101/): Global regulations and compliance are key for organizations engaged with communications. Learn from Bandwidth's experts about what that means for your company. - [The top 5 porting myths, dispelled](https://www.bandwidth.com/resources/porting-myths-dispelled/): Let's talk about porting best practices and tips, including when you should do it, how to prevent disruption, and more... - [12-point checklist for your Teams Telephony provider](https://www.bandwidth.com/resources/direct-routing-checklist/): Use this 12-point checklist to evaluate your Microsoft Teams Direct Routing or Operator Connect partner, and learn what to look for. Learn all you need to know from Bandwidth. - [Playbook for UCaas/CCaaS providers: How to scale internationally](https://www.bandwidth.com/resources/global-reach-playbook/): A playbook for scaling communications globally for communications software providers (UC/UCaaS and CCaaS platform owners and business VoIP resellers) - [Can your Direct Routing provider do these 3 things?](https://www.bandwidth.com/resources/can-your-direct-routing-provider-do-these-3-things/): There are plenty of Direct Routing providers out there, but not all solutions are made equal. What should you look for when powering SIP, emergency services, and SMS, and how can you navigate the glob - [How to get people to answer your calls: The field guide to navigating STIR/SHAKEN, spam, and caller ID](https://www.bandwidth.com/resources/resources-field-guide-to-navigating-stir-shaken/): Let’s discuss how you can help restore trust in calling, how it’s going, and what it means for both your business and customers. - [911 in the 21st Century: It’s RAY BAUM’s world, and we’re just calling in it](https://www.bandwidth.com/resources/911-in-2022-its-a-ray-baums-world/): With hybrid & work-from-anywhere environments on the rise, the challenge of keeping your organization compliant with emergency regulations like RAY BAUM’s Act and Kari’s Law isn’t going away. - [Leveraging modern communications for patient engagement](https://www.bandwidth.com/resources/leveraging-modern-communications-for-patient-engagement/): The digital age & customer expectations are changing. Learn how to harness the power of SMS and MMS. - [How to embrace complexity in the cloud](https://www.bandwidth.com/resources/embrace-complexity-in-the-cloud/): In this webinar, you'll learn about how enterprises moving their unified communications and contact centers to the cloud can achieve simplicity in the face of complexity. - [Contact center migration masterclass: Your cloud future is here, and evolving](https://www.bandwidth.com/resources/migration-masterclass/): Grapple with the complexities of migration, interoperability, and E911 regulations in this webinar. Gain expert insights to meet top challenges. - [Solving telecomplexity & E911: The blueprint for a seamless cloud migration](https://www.bandwidth.com/resources/telecomplexity-and-e911/): In this webinar, you'll learn how to navigate emergency calling compliance and move to the cloud without disruption. - [The race to improve patient experience: 4 ways SMS can keep you ahead of the curve](https://www.bandwidth.com/resources/the-race-to-improve-patient-experience-4-ways-sms-can-keep-you-ahead-of-the-curve/): Join Bandwidth to learn about innovative ways to improve your patient experience through SMS and understand the regulations and guidelines that shape the messaging industry. - [Porting Q&A roundtable](https://www.bandwidth.com/resources/porting-qa-roundtable/): Have unanswered questions about porting with Bandwidth? We have the answers! Join our Q&A session with porting experts. - [Create a cohesive customer experience by uniting your communications platform](https://www.bandwidth.com/resources/commfusion-create-a-cohesive-customer-experience-by-uniting-your-communication-platforms/): Blair Pleasant of COMMfusion, LLC takes you through the evolution of enterprise CX and the opportunities to create a more cohesive strategy. - [Are your competitors outpacing your ability to digitally transform enterprise communications?](https://www.bandwidth.com/resources/are-your-competitors-outpacing-your-ability-to-digitally-transform-enterprise-communications/): For enterprises using on-premises or cloud-based solutions, there are numerous challenges to overcome. Download this Frost & Sullivan report to learn more about these challenges. - [Getting 911 right: How to ensure compliance, minimize risk, and protect employee safety in the hybrid workplace](https://www.bandwidth.com/resources/getting-911-right/): Getting 911 right how to ensure compliance minimize risk and protect employee safety in the hybrid workplace. - [Guide to STIR/SHAKEN for service providers](https://www.bandwidth.com/resources/guide-to-stirshaken-for-service-providers/): Telecom fraud, like robocalling and spoofing, is on the rise. Here's what to know about STIR/SHAKEN. - [Crash Course: Get Up To Speed on E911 & STIR/SHAKEN Compliance](https://www.bandwidth.com/resources/crash-course-get-up-to-speed-on-e911-and-stir-shaken-compliance/): In this webinar, you'll learn about E911 dispatchable location requirements and how to comply with STIR/SHAKEN rules designed to reduce robocalling and illegal phone number spoofing. - [Microsoft Teams Direct Routing buyers’ guide by Nemertes](https://www.bandwidth.com/resources/nemertes-direct-routing-buyers-guide/): Understand your Microsoft Teams Direct Routing telephony options, benefits, and buying considerations. - [How to deliver great CX without sacrificing communications security](https://www.bandwidth.com/resources/balancing-cx-security/): Learn how to build a best-in-class brand experience that balances customer needs and desires across convenience, security, and privacy. - [Dynamic E911 for Microsoft Teams: Direct Routing and Operator Connect](https://www.bandwidth.com/resources/microsoft-teams-dynamic-e911-for-direct-routing/): In this webinar, you'll learn how Bandwidth’s UCaaS Integrations for Microsoft Teams can help you solve E911 with Microsoft Teams Direct Routing. - [What to look for in a voice provider](https://www.bandwidth.com/resources/what-to-look-for-in-a-voice-provider/): Download our free guide to learn what makes a good voice provider and how to evaluate your current service as well as new ones. - [7 Tips for Managing E911 for Schools and Hospitals](https://www.bandwidth.com/resources/7-tips-for-managing-e911-for-schools-and-hospitals/): There are unique implications for how 911 calls are handled within schools and hospital settings. Our 911 experts help you understand how you can address these challenges, meet E911 regulations, and p - [US A2P business text messaging checklist](https://www.bandwidth.com/resources/us-a2p-business-text-messaging-checklist/): Download this checklist to learn what you need to do to avoid being seen as a message spammer and what kind of messaging technology is right for your business. - [6 Ways Intelligent Call Routing will Elevate Your Business](https://www.bandwidth.com/resources/6-ways-intelligent-call-routing-will-elevate-business/): Want to take your business to the next level with intelligent call routing? Download our eBook to learn about the "secret sauce" for call routing, why manual call routing should be a thing of the past - [Cloud communications trends: 2020 and beyond](https://www.bandwidth.com/resources/2020-cloud-communications-trends/): A look at the top cloud communications trends and topics you can expect to see shaping the industry in 2020 and beyond. - [The most helpful telephony migration guide out there](https://www.bandwidth.com/resources/the-most-helpful-telephony-migration-guide-out-there/): Download this free ebook for an expert look at how to expedite your move to the UCaaS or CCaaS platform of your choice with as little disruption to day-to-day operations as possible. - [How To Configure Microsoft Teams Direct Routing](https://www.bandwidth.com/resources/configuring-direct-routing-for-microsoft-teams/): Learn how to configure Direct Routing for Microsoft Teams with SIP trunking, Dynamic E911, and SBCs. - [Bandwidth’s Guide to E911 Regulations](https://www.bandwidth.com/resources/bandwidths-guide-to-e911-regulations/): E911 regulations are complicated. See what steps you need to take for compliance with Kari's Law and Ray Baum's Act, and who this impacts. - [Digital transformation and the contact center](https://www.bandwidth.com/resources/digital-transformation-and-the-contact-center/): Find out how a DX strategy that migrates your communications to the cloud can be used to create an effective omni-channel customer experience (CX) strategy in this ebook. - [The Ultimate Guide to CPaaS](https://www.bandwidth.com/resources/the-ultimate-guide-to-cpaas/): Read this eBook to learn about the origins of CPaaS, how to use APIs, and the types of CPaaS providers that are on the market today. - [Migrating from Twilio to Bandwidth](https://www.bandwidth.com/resources/migrating-from-twilio-to-bandwidth/): This migration guide will help you honestly determine if Bandwidth can help you meet your business needs and goals. - [911 FAQ](https://www.bandwidth.com/resources/911-faq/): You have questions about Bandwidth 911, we've got answers. Download our Fact Sheet to learn more about picking the right 911 carrier including carrier costs to implement 911, how we keep network traff - [Messaging First: Why Texting Will Overtake Other Channels to Deliver a Great Customer Experi…](https://www.bandwidth.com/resources/messaging-first-texting-will-overtake-channels-deliver-great-customer-experience/): The customer experience is changing thanks to the growth of texting. Learn why a messaging first approach to customer interactions is coming. - [The Essential Guide to SMS-Enabled Phone Numbers](https://www.bandwidth.com/resources/the-essential-guide-to-sms-enabled-phone-numbers/): SMS Enabled Phone Numbers are becoming a common element of multi-channel marketing strategies and embedded communication. So what makes them so special? - [Types of CPaaS Providers](https://www.bandwidth.com/resources/types-cpaas-providers/): What is a CPaaS provider? Read Bandwidth's guide to learn about the different types are, and how to pick the best provider for your business. - [Caller ID, Directory Publishing Services & More](https://www.bandwidth.com/resources/caller-id-directory-publishing-services/): Bandwidth’s Line Features help you quickly and easily deliver all the benefits of inbound and outbound caller ID, plus directory publishing, to your customers. - [How to select a SIP provider](https://www.bandwidth.com/resources/how-choose-a-sip-provider/): Not sure how to choose a SIP provider for your communications? Read our eBook to learn about what to look for in a SIP trunk provider... - [Voice & Messaging APIs–Guide to Getting Started](https://www.bandwidth.com/resources/apis-guide-getting-started/): Want to add voice and messaging to your app the easy way? You don’t need telecom experience, a ton of money, or to spend a lot of time…But you do need to read this guide. - [Provision Toll-Free Numbers instantly & move your business forward](https://www.bandwidth.com/resources/provision-toll-free-numbers-instantly-move-business-forward/): Bandwidth's Toll-Free calls can be up and running with just a few clicks of a mouse. See the benefits of Bandwidth's Toll-Free Voice offering. ## Solutions - [Communication APIs](https://www.bandwidth.com/solutions/communications-apis/): Enhance your communication API experience with Bandwidth's single platform offering SMS, MMS, voice, WebRTC, and emergency calling - [Enterprise Communications](https://www.bandwidth.com/solutions/maestro/): Modernize your enterprise communications with the award-winning Bandwidth Maestro platform. Connect and compose call flows with ease across best-in-class integrations. - [Communication Service Providers](https://www.bandwidth.com/solutions/communication-service-providers/): Powered by our own global network and guided by unmatched expertise, Bandwidth simplifies communications management so you can deliver exceptional experiences worldwide. ## Optional - [Website](https://www.bandwidth.com/) - [Talk to an expert](https://www.bandwidth.com/talk-to-an-expert/) - [Request a trial](https://www.bandwidth.com/request-trial/) - [Documentation](https://dev.bandwidth.com/) - [API Reference](https://dev.bandwidth.com/apis/) - [Release Notes](https://www.bandwidth.com/release-notes/) - [Support](https://www.bandwidth.com/support/) - [Service Status](https://status.bandwidth.com/) - [Open Source](https://github.com/bandwidth)