Rover, a company that wants to improve the ability of pet owners and sitters to communicate with one another, has begun using the Bandwidth nationwide network of phone numbers to easily provision anonymous phone numbers for its clients.
By accessing Bandwidth’s set of phone numbers through an application program interface (API), Rover can grab phone numbers for owners and sitters so they can communicate anonymously. Neither party will have to reveal a personal phone number, but each side can still reach the other by voice or text to discuss the exchange of services. Philip Kimmey, the co-founder and director of software development at Rover, commented that this partnership brings convenience and ease of use to his company’s users.
“Bandwidth’s telecom tools allow us provide a convenient mobile experience,” Kimmey said. “SMS enables sitters and pet owners to easily communicate through channels they’re used to. Bandwidth allowed us to scale and meet our growing need with minimal transition costs.”
The use of Rover phone calls can extend from the beginning to end of any owner-sitter relationship. It can help individuals anonymously connect with one another to discuss when, for instance, a sitter is available to visit the owner’s house to feed his or her dog. Once that relationship has progressed into a phase where the sitter is providing services, the owner can then easily call the sitter to make sure everything is moving forward as planned.
Similarly, the convenience of text messages can allow for similar functionality while making communication even more convenient. Owners can send texts to the same anonymous number they may have called and expect to receive a receipt from the sitter at some point in the future. This can work wonders for any situation that is not particularly time sensitive, such as a reminder to let the pet outside before bedtime or for a quick “Thank you!” for a day’s worth of services. Users can also send multimedia messages to insure, through photo confirmation, that everything is going well.
Bandwidth’s part in this process become essential because, while Rover offers the website to connect owners with sitters, it needs the backbone of anonymous phone numbers to offer these communication tools. Bandwidth offers phone numbers that extend for only the length of the relationship between users, and users can rely on those numbers to stay consistent until they have parted ways. Rover will rely on Bandwidth’s API to provision those numbers day in and out. As Kimmey said, convenience remains paramount, and Rover wants its own ability to provide phone numbers to be just as convenient as its users’ ability to reach one another.
Bandwidth represents everything users will expect to see at the upcoming TMC conference, All About the API, which will hold a number of displays, speakers, and demonstrations about how an API can change the way a business operates. In Bandwidth’s case, it has extended its interface to give Rover the ability to quickly distribute phone numbers; in turn, it gained a supporting business and potentially a loyal follower for years to come.