Which 9-1-1 routing solution is right for you?
For large enterprises and institutions that have made the switch to VoIP, answering the 9-1-1 question is mission-critical. While VoIP gives employees, students, and guests freedom to stay connected from anywhere, the complexities of ensuring 9-1-1 access abound.
When enterprises work with a partner that specializes in 9-1-1 for VoIP, they gain more than the most sophisticated 9-1-1 routing available today. They gain easy access to the future of 9-1-1 and the ability to deliver Next Generation (NG9-1-1), IP-based features that will never be possible using legacy 9-1-1 systems.
9-1-1 should just work, right?
You betcha. And that’s what visitors to an office or campus expect when they dial 9-1-1. They’re not thinking about the cumbersome nature of traditional 9-1-1 infrastructure. Like anything else in their lives, consumers simply expect to be able to text a picture or snap and send a video to 9-1-1 and have the person on the other end quickly respond and know where they are. That’s what people expect, but the reality of legacy 9-1-1 systems is very different.
Next Gen 9-1-1, as an entirely VoIP-based connection, changes all of that–enabling the transmission of rich content and detailed, specific location information in the way that consumers think it should happen already.
So Next Gen is all the rage…what are the other types of 9-1-1?
While we’re talking about 9-1-1, it’s helpful to understand where it all started–and where it’s headed in the future (that “Next Gen” part). Click on the image below to enlarge.
Breaking it down: Why Next Gen is best for the Enterprise
NG9-1-1 allows consumers to connect to 9-1-1 service in all of the ways that are most natural to them, but it’s important for enterprises to adapt to the service now for a variety of reasons–both from a public safety and regulatory standpoint.
It’s the future. As more enterprises make the switch to VoIP, the question of 9-1-1 is easily solved in partnership with a Next Gen provider. Though only a small number of the nation’s 6,000 public-safety answering points (PSAPs) are VoIP-enabled today, it’s where the future is headed and it makes sense for enterprises to develop the infrastructure now to support these changes.
It’s more accurate. When an enterprise operates a MLTS (Multi-Line Telephone System), it’s critical that the enterprise keeps a granular database of associated location information by building, floor, and room. That way, emergency services personnel can easily reach the caller in the right location rather than rushing to the main office or building and then having to locate the caller somewhere else on campus.
It’s the law. Not only are enterprises mandated by the State Public Utilities Commissions to provide accurate location information for 9-1-1 callers, this is an area that continues to evolve with stricter laws and standards. Once such law is Kari’s Law, which requires MLTS operators to not require a “9” dial out to initiate a 9-1-1 call.