With Genesys’ PureCloud solution you’ve chosen to lift your customer connections into the cloud, but have you thought about looking under the hood to upgrade your carrier? Genesys gives customers the flexibility to Bring Your Own Carrier (BYOC), which means you have options and choices for powering your contact center solution with Bandwidth as your cloud-native carrier to support your unique deployment.
PureCloud Voice Powered by Bandwidth
If you’re using Genesys PureCloud Voice you’re already using Bandwidth as your carrier connection to the PSTN, but what if you want greater control over your telephony? Genesys customers can decouple platform and carrier services and contract directly with Bandwidth to power PureCloud with confidence.
The Value of BYOC with Bandwidth
BYOC Cloud, a 100% cloud based solution, and BYOC Premises, a hybrid solution, are the two BYOC deployment options for the Genesys PureCloud solution.