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Bandwidth Insights

Bandwidth Insights

Get communications clairvoyance: real-time voice & messaging analytics provide a better user experience by preventing issues from becoming problems.

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Real-time voice & messaging insights

Bandwidth Insights give you a detailed view into your voice and messaging performance to help you make better, more informed, proactive decisions.

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Voice Insights

Isolate and troubleshoot potential quality, capacity, and billing issues at each stage of the call journey before they arise.

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Search & destroy poor CX

Stay ahead of the curve with real-time call quality metrics, including mean opinion scores, round trip time, packet loss, and jitter. Identify call quality issues before your customers or end users do to create a better experience.

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X-ray vision on your communications

Open the black box and hold your communications to account. See how your calls perform as they traverse the network or as they make the journey between Bandwidth’s network and yours.

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More bang for your buck

Monitor your capacity utilization in real time. Say good-bye to blocked calls and hello to optimized channel usage that cuts out unnecessary spend with CDRs that make billing reconciliation a breeze.

Learn more

Get in touch with our team of experts to learn more about Bandwidth’s Voice Insights. See how getting instant, in-depth access to voice metrics can change the way you and your customers experience voice calling.

Talk to an expert

Disclaimer: Voice Insights currently only available outside of the U.S.

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Messaging Insights

Realize better ROI and CX with improved message delivery. Get real-time insights into deliverability issues and proactively take steps to remove barriers to messages being delivered.

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Actionable delivery insights

Explore error and delivery rates across carriers and products. Identify trends and take the steps necessary to improve your message delivery rates.

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Accelerate problem resolution

Get real-time insights to identify issues as they’re happening. Search message status and take proactive steps to prevent blocked messages before they happen.

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Get the data you need to
run your business

Leverage trends in messages to make data-driven decisions about your business. Utilize our dashboard to review historical delivery and usage patterns.

Learn more

Get in touch with our experts to learn more about our Messaging Insights solution and see how real-time messaging data can enable your business to realize a better return on investment from your messaging.

Talk to an expert

Disclaimer: Messaging Insights currently only available in the U.S.

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  • Real-time message logs
  • Automated monitoring & alerting
  • Total call counts
  • Inbound/Outbound split
  • Message delivery rates
  • Average call completion rates
  • Call quality score
  • Historical message data
  • Round trip time, packet loss, and jitter

Ready to get started with Bandwidth Insights?

Get in touch with our team of experts to learn more about how Bandwidth Insights can help your business make crucial decisions and improve the customer experience.

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Alianza Partnership

Pindrop Integration