Optimize channel usage to reduce blocked calls, increase ROI, and cut out waste spend. With global voice insights, you can deliver the best possible CX by isolating and troubleshooting potential quality, capacity, and billing issues.
Don’t give poor CX a chance
Create seamless calling experiences by identifying and preventing call quality issues before your customers or end users do. Bring your comms out of the black box with real-time call quality metrics, including mean opinion scores, round trip time, packet loss, and jitter.
Get actionable alerts
Voice Insights helps you track your calls’ performance as they traverse the network so you’re aware of call spend and volume usage. Set custom alerts with the thresholds and frequency you define, and monitor billing and call concurrency.
Make those call minutes count
Leapfrog blocked calls and get the most from your channels with capacity usage monitoring. Track your capacity utilization and billing by zone or capacity group in real-time. Cut out unnecessary spend and make billing reconciliation a breeze.
Monitor and detect fraud
Create custom call spend and volume usage alerts by threshold, by country and hour to identify anomalies and quickly spot fraud. Overview all of your call usage, investigate any potential issues and mitigate fraudulent activity.
Address issues before they arise
Reduce friction and deliver a seamless customer experience by proactively detecting call quality, connectivity and billing issues, or fraud to drive faster resolutions.
Cost and usage dashboard with alerts to monitor fraud
Automated monitoring & alerting
Total call counts
Average call completion rates
Call quality score
Round trip time, packet loss, mean opinion score, and jitter
Get in touch with our team of experts
See how you can transform your customer experience with instant, in-depth access to voice metrics.