Release notes

With this new product offering, you’ll now be able to send us single or multiple phone numbers through an API resulting in returning the most important metadata behind those phone numbers.

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We are excited to be launching v3 of our WebRTC platform. This update includes:

• Upgrades to our media server infrastructure which will provide improved video and audio quality
• Improved scaling performance
• Transition to the WebRTC Unified Plan SDP format which will provide better support for Firefox and avoid the impact of Chrome’s removal of support for the deprecated Plan B format.

We’ve made it very easy to bring your WebRTC browser side application up to date: all you need to do is update your browser side SDK to the latest version (0.9.x) by August 1st, 2021.

This SDK maintains compatibility with the recent versions of the browser SDK, so none of your JavaScript code needs to be changed. We will be following up with a more detailed email notice to contracted customers.

Starting on April 16, 2021 we’re A/B testing a new user authentication and management system. We’re making strides toward creating a centralized way to log into all of our web properties and this first step simplifies a ton of underlying logic for our backend.

Here’s what you’ll notice:

• A slight change to the way that you log into the Bandwidth Dashboard. First you will enter your username, then another field will appear to enter your password.
• API user credentials will no longer be able to access the Bandwidth Dashboard via a web browser and will only be able to authenticate via the API. Read our support article.

We’ll be making additional updates to this new login method in the future, so be on the lookout for additional changes and details.

We’ve added new fields to our Message Search feature! You can now find ‘Message-Size’, ‘Attachment-Count’, ‘Recipient-Count’ and ‘Message-Length’ in your Message Search API.

Message Expiration is also live! This API parameter gives you the ability to specify the date  after which a message shouldn’t be sent, thus improving the time-relevance for sent messages.

This enhancement gives you:

• Speedier delivery of your most important messages
• More control of the order of messages in your queue
• The ability to categorize messages based on priority

Click here for more details on Priority Queuing!

We’ve simplified an existing endpoint, and reduced the elements of the VoiceHostGroup from 5 to 1. This brings the API in line with what the UI supports. Check out the API docs for more info, specifically the /accounts /{accountId} /sites /{siteId} /sippeers section, for more information.

Our information security engineers are focused on keeping your account safe and secure. We’ve updated our password management policies to include the following security enhancements:

• Admins can unlock user accounts for those who have been locked out
• The password reset link will now expire after 24 hours from when it was sent
• The new user email confirmation will expire after 24 hours from when it was sent
• We’ve increased the complexity of the password from minimum of 8 to minimum of 12 characters
• The password expiration time was reduced to 90 days (this does not impact API users)

With this enhancement you can now manage your Emergency Services Notifications using the 911 Access Dashboard APIs.

To use this feature you’ll need to be contracted/enabled for the Notification service. If you’d like to use this feature and are not contracted for it please reach out to your Account Manager.

We’ve updated our user management emails to provide you with a fully self-service experience to create and manage user credentials. These emails will clearly guide you through the proper actions to take in order to log into the Bandwidth Dashboard & reset your password as-needed.

You can now make voice calls to endpoints by specifying a SIP URI address.

For example you can now make calls to endpoints as follows: The destination to call (must be an E.164 formatted number (e.g. +15555551212) or a SIP URI (e.g. sip:[email protected]).

To use this feature you’ll need to be contracted/enabled for the CALL-TO-SIPURI SKU. If you’d like to use this feature and are not contracted for it please reach out to your Account Manager.

We’ve made an enhancement that allows you to track the movement of your phone numbers between your Sub-accounts and Locations as an order using the Move Phone Number functionality in the Bandwidth Dashboard or via the API.

This enhancement gives you access to a new POST /accounts /{accountId}/moveTns endpoint complete with all of the standard methods and features of a phone number order, including:

• Asynchronous execution
• Detailed GET order status and information
• Detailed GET order history

We listened to your feedback and are happy to announce that your statement Billing Detail Records (BDRs) will now be available on the same day that you receive your invoice. This change is effective beginning with your December 7th, 2020 invoice.

Check out how to download your voice Billing Detail Records (BDRs) and Message Detail Records (MDRs) for more information.

We’ve updated the Applications page to now support the ability to send messaging events to separate endpoints. One for inbound messages and another for status (outbound) messages.

With this update you can:

• Configure separate callback URLs for inbound messages and status (outbound) callback events
• Set status (outbound) callback as optional
• Select which status (outbound) callback events you receive

Existing applications will continue to work as they currently do. If you’d like to take advantage of these Messaging Callback configuration options, visit the Applications page in the Bandwidth Dashboard to update.

Based on your feedback, we are happy to announce the ability to consecutively search for numbers is now available in the Bandwidth Dashboard—with a maximum amount of 100 telephone numbers per search. For more information, check out our support center articles on how to be a good steward of consecutive phone number ordering and how do I search and order consecutive phone numbers.

We have added a TLS/SRTP (Transport Layer Security and Secure Real-Time Transport Protocol) functionality that provides you with the ability to send and receive encrypted voice calls between your network infrastructure and Bandwidth. This feature adds a layer of security to calls for voice applications that require it. To enable it, please contact your Account Manager.

BW Porting and Fall-out Management services now update status and desired due dates (DDD) for customers whenever a DDD changes or the port needs to be resubmitted.

Bandwidth adds fourth STIR/SHAKEN interoperability milestone with Sprint (now part of T-Mobile).

We are excited to be able to announce this joint effort in combating illegal robocalling! Bandwidth is currently focused on building out solutions that will help elevate attestation for our customers’ valid and legitimate use cases.

You do not need to take any action to enjoy this benefit!

You can now access real-time message data in the Bandwidth Dashboard under the Insights Tab or via the Get Messages API! This tool allows you to search and investigate the real-time status of your message logs. Use Messaging Insights for monitoring, testing, and troubleshooting the performance of your messages. You can find and filter messages by:

• Message ID
• Date
• Status
• Error Code
• To and/or From Number, and more!

We enabled all administrators and non-administrators who have the Reporting role. If you’re an administrator, you can grant users access by enabling the Messaging Insights role on their user profile.

We have added a new field called Passcode in the Full Phone Number Details Report that allows you to quickly see which phone numbers are passcode enabled as part of the Port Out Passcode feature.

We have launched an updated version of the Bandwidth Dashboard UI. The new experience offers streamlined user workflows, consistent terminology, easier scrolling and navigation, and improved accessibility.