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Release notes

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July 20, 2020 Messaging API

Search for messages with new Messaging API functionality

Customers can now use an HTTP Get API endpoint to search for individual messages and their statuses. This allows you to proactively check on message delivery status at any point after messages are sent. Get started by checking out our developer documentation.

July 13, 2020 Phone Numbers API Bandwidth Dashboard

Prevent wrongful port-outs with passcode protection

You can now enable and manage a passcode for on-net Bandwidth Dashboard phone numbers to prevent unauthorized port-outs from occurring. You can add or modify the passcodes associated to your phone numbers easily through the Bandwidth Dashboard and API, with direct access to reporting to validate the passcodes.

June 1, 2020 Phone Numbers API Bandwidth Dashboard

Add or remove phone numbers from in-flight port-in orders

You can now add or remove phone numbers to any in-flight port order via our API or Bandwidth Dashboard. With this update you will no longer have to cancel, resubmit port orders, and wait for processing time to make these simple changes. Happy porting!

April 22, 2020 Phone Numbers API Bandwidth Dashboard

Reduced time required for toll-free port out requests

We’ve shortened the amount of time to approve or reject toll-free port out requests from three days down to two days! Now when an end-user ports toll-free phone numbers away from your account, Bandwidth sends a ticket to your port-out contact to approve/reject the order. This change aligns more closely with other key industry porting partners and industry guidelines.

April 1, 2020 911 Access API EVS Dashboard

X, Y routing added to Emergency Calling API

Bandwidth’s Emergency Calling API now supports mobile use cases when used away from the home or a provisioned address. You can now send Bandwidth coordinates of the caller and we will route the call to the geographically appropriate PSAP based on the coordinates received. To get started, access our Emergency Calling API Integration guide.

March 27, 2020 Phone Numbers API

New customer service record (CSR) API streamlines port-ins

Now you can access real-time customer service records (CSR) via our API, when you submit port orders, to get the most accurate end-user information available. This update helps you validate phone number information seamlessly, resulting in fewer rejections and a streamlined porting experience.

March 25, 2020 Voice

STIR/SHAKEN interoperability with T-Mobile

Bandwidth continues to increase its coverage of STIR/SHAKEN by interoping with another leading wireless carrier,T-Mobile. Bandwidth is aggressively rolling out STIR/SHAKEN and is well ahead of the industry in meeting the deadline set by the FCC mandate with widespread STIR/SHAKEN deployment by June 2021.

Bandwidth and T-Mobile are now exchanging signed traffic in accordance with STIR/SHAKEN protocols. Bandwidth customers are automatically the beneficiary of this interop. No additional action is required. 

February 25, 2020 Voice API

Voice API updated to include transcription support

You can now get a recorded transcription of a call using our new call recording capability. This is an important capability for training and feedback within contact center or sales apps and legal documentation

To use this feature, set your record verb to “transcription=true”, which will request a transcription and an asynchronous callback will inform you when the transcription is available.

February 19, 2020 911 Access EVS Dashboard

Enable new emergency notifications

Bandwidth’s 911 solutions now provide emergency notifications in email, text message, voice announcement, or webhook (HTTP callback) formats. These different notification types can be assigned uniquely for each endpoint record registered with Bandwidth. Emergency notifications can improve emergency outcomes by alerting personnel to 911 calls and are an essential component of regulatory compliance for enterprises.

If you’d like to enable and provision emergency notifications on your account, please reach out to your Bandwidth Support Team and in the meantime you can take a look at our emergency notifications developer docs!

February 15, 2020 Voice Messaging Phone Numbers API Bandwidth Dashboard

Hosted messaging now available for any number

Hosted Messaging gives you the ability to power voice and messaging services separately with the same phone number. This functionality is now available for any phone number via the Bandwidth Dashboard or API. With this improvement your end users can select the voice and messaging service providers that best meet their needs for any given phone number.

January 25, 2020 Voice API

Retrieve call information with updated Voice API features

You now have the ability to retrieve call information using the Bandwidth Voice API. This includes information like call status, direction, errors, and disconnect reasons. This functionality can be leveraged to build monitoring and maintenance features in your application.

Learn more about how to use the API features in our developer documentation.

January 15, 2020 Messaging API

New Verizon Local A2P messaging route now available

Customers can now access Verizon’s 10DLC A2P messaging route via the Bandwidth Local A2P API. This route enables reliable messaging deliverability on local numbers—the first route of its kind. To get started, talk to your client development manager or access our developer documentation.

December 12, 2019 Voice

STIR/SHAKEN interoperability with Verizon Wireless

In an industry-wide effort to mitigate illegal robocalling and as mandated by the FCC, Bandwidth has deployed STIR/SHAKEN in production on its network and performed an initial interop with Verizon Wireless.

As a result, all Bandwidth customer traffic to and from Verizon Wireless will now be attested and signed via the STIR/SHAKEN protocols. No additional action is required from Bandwidth customers to attest traffic with Verizon Wireless.