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Operator Connect, Direct Routing, & Calling Plans: A masterclass in Microsoft Teams telephony 

Determining your company’s voice, emergency, and messaging needs for Microsoft Teams can be tricky. With Operator Connect, Direct Routing, and Calling Plans, you may be wondering… which Microsoft Teams telephony model is right for my business?

Are you on-prem or in the cloud? Will you manage numbers using PowerShell or a GUI? How complex is your call routing? What are your integration needs? 

Join our upcoming webinar on March 8th at 2:00 PM ET to hear from Michael Brousseau, Bandwidth’s Customer Solutions Architect, and Irwin Lazar, Metrigy’s President and Principal Analyst, as they cover:

  • 2023 trends in cloud migration
  • Determining your organization’s telephony needs
  • Understanding Calling Plans vs Operator Connect vs Direct Routing
  • Guidelines for choosing the right provider with Operator Connect or Direct Routing


Irwin Lazar: President & Principal Analyst, Metrigy

Irwin Lazar develops and manages research projects, conducts and analyzes primary research, and advises enterprise and vendor clients on technology strategy, adoption and business metrics, Irwin is responsible for benchmarking the adoption and use of emerging technologies in the digital workplace, covering enterprise communications and collaboration as an industry analyst for over 20 years.

Michael Brousseau: Customer Solutions Architect, Bandwidth 

Michael has worked in the telecommunication industry for 20 years.  He has held various leadership and individual contributor roles and has extensive industry and solutions expertise, from incumbents, regional bell operating companies, startups and communication providers.  At Bandwidth, Michael is the principal subject matter expert supporting both the UCaaS and CCaaS Enterprise Market.