Skip to main content


30 Minute Tutorial: Evaluating Telecom Options in Microsoft Teams

As Microsoft Teams gains adoption among large enterprises, the options to bring communications and telephony functions to Teams continue to grow. Recently, Microsoft announced a public preview of Operator Connect, a method to obtain PSTN connectivity through the Teams Operator Console. Many large organizations that are deploying or are planning to deploy Direct Routing are now wondering if this should change their migration strategy.

What you’ll learn:

  • An overview of the different calling options with Microsoft Teams
  • The major differences between Microsoft Calling Plans, Direct Routing, and Operator Connect
  • Anticipated advantages for the Operator Connect method, specifically
  • Ideal use cases for each method of PSTN access