9-1-1 Dynamic Location Routing

In today’s mobile world, 9-1-1 access can be complex and complicated. With Bandwidth’s Dynamic Location Routing, you can ensure that emergency services get there on time, every time—with nothing left to chance.

9-1-1 is the most important call people will ever make. If you’re working with customers whose offices are part of a huge campus or high rise office building, getting emergency responders to a person in need can be complicated. It can make a life-saving difference to provide more accurate location information at the time of the 9-1-1 call automatically—that’s what Bandwidth’s Dynamic Location Routing service can do.

With Dynamic Location Routing, office employees, university students, or app users can freely move around a campus or office building—and their 9-1-1 service will always give accurate location information. That means emergency responders are prepared with better information—down to the building, floor, or room from which the call is placed saving valuable time.

Dynamic Location Routing in Action

Operations Manager Ed

He’s hosting a meeting on the 44th floor of his office building in conference room C. A co-worker fell while standing on a chair to adjust the projector—and they think his leg is broken.

Co-ed Courtney

She’s calling 9-1-1 from the dining hall on West Campus of her university. Her friend has a food allergy and is having a serious reaction.

Mobile App User Susan

Susan’s feeling some chest pains while playing a round of golf. She uses an app on her smartwatch to call 9-1-1 and alert her doctor at the same time.

In each of these situations, traditional 9-1-1 service would typically result in emergency responders showing up at the ‘main’ office location or standard home address. Dynamic Location Routing takes 9-1-1 a step further—sending emergency response teams to highly specific locations on the first call.

Bandwidth 9-1-1 Dynamic Location Routing

How it works

Sophisticated 9-1-1 routing that uses PIDF-LO (Presence Information Data Format-Location Object), a standard that’s used to represent an address/ location in XML format. This means that the most accurate location information can be sent with the call at the time of the call. Facilities managers can more easily manage location information for their employees and guests as they move around their campus or high-rise.

Who’s it for?

  • High rise or large-scale office buildings
  • Colleges & universities
  • Mobile apps or connected devices that may be used or placed throughout a home or office building

Ready to chat?

Want to find out how Bandwidth can help you with Dynamic Location Routing? Need to learn more? Find out more about us and Dynamic Location Routing, then talk to a Bandwidth expert to see how we can help you.

Additional Resources


Zombies, Break-ins, and Broken Legs: An Inside Look at How 9-1-1 Works

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Bandwidth’s New Phone Number Ordering Experience

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The Ultimate Guide to CPaaS

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Build a Virtual Call Center in 10 Minutes or Less

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