Don’t be the next contact center horror story: 3 ways to build a modern CX stack
Is your sleep filled with nightmares about contact center horror stories? Do you lie awake worrying if your contact center is actually ready for modern customer expectations? Artificial Intelligence (AI), business continuity and disaster recovery (BC/DR), and return on investment (ROI) are top priorities for contact center leaders, but how should you build a resilient, flexible contact center ecosystem that makes both your customers and bosses happy?
Join Bandwidth’s General Manager of Contact Center solutions, Ankush Gangwani, and Metrigy’s CEO and Principal Analyst, Robin Gareiss, to learn how you can avoid common Contact Center horror stories—from CX disruption to integration gaps.
In this webinar, you’ll learn about:
- Top priorities and roadmaps for CX leaders
- Turning your contact center into a competitive advantage
- Creating resiliency in the voice channel
- How you can integrate AI, bots, and more
Robin Gareiss: CEO and Principal Analyst, Metrigy
Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers. For 25+ years, Ms. Gareiss has advised hundreds of senior IT executives, ranging in size from Fortune 100 to Fortune 1000, developing technology strategies and analyzing how they can transform their businesses. She has developed industry-leading, interactive cost models for some of the world’s largest enterprises and vendors.
Ankush Gangwani: General Manager and VP of Product Management, Bandwidth
Ankush Gangwani is General Manager and VP of Product at Bandwidth. A business leader with passion for technology and a proven record of conceiving product strategies and steering them to successful execution, Ankush brings hands-on experience in building, architecture, management and GTM of global cloud based businesses. Ankush’s vision is to create a strong Enterprise Business Portfolio at Bandwidth and build the right value propositions for enterprises with partnership in CPaaS, AI, CCaaS and UCaaS. In his previous role at Tata Communications, Ankush co-founded the Digital Customer Experience portfolio. He has held multiple cross functional roles ranging from product management, consulting services, solutions architecture, sales engineering, and business development, giving a 360-degree view of all aspects of the industry.