Gartner Report: How to evaluate and select CPaaS providers to operationalize customer experience

Download this new Gartner report to guide your process.
You’ll Learn:
  • A 5-step approach to CPaaS vendor selection for systematic evaluation
  • Importance of platform attributes software engineering leaders should look for
  • How to build a shortlist that will guide you to the right fit

Cloud communications is becoming the #1 way to transform CX. A GartnerĀ® report predicts 90% of global enterprises will use Communications Platforms as a Service (CPaaS) as a strategic IT skill set to maintain digital competency by 2026, up from 30% in 2022.

More enterprise buyers are looking for new CPaaS vendors than ever. And with nearly 50 providers worldwide, the risk of picking the wrong partner for your organization has never been higher.

Download the Report

Gartner, How to Evaluate and Select CPaaS Providers to Operationalize Customer Experience, Ajit Patankar, Lisa Unden-Farboud, 22 December 2022

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.