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Perfecting the Automated Customer Experience Let Chatbots Handle the Easy Stuff

Chatbots are drastically changing the way we manage our sales funnel and customer experience. The best bots deliver a customer experience (CX) in which customers cannot tell if they are communicating with a human or a computer (and that’s good for the customer and your reps!)

You’ll learn:

  • When chatbots are the smart solution
  • How chatbots can automate workflows for customer success & sales teams
  • When you should escalate past a chatbot & the best methods of escalation

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Additional Resources

The Ultimate Guide to Telecom Terminology

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The Ultimate Guide to Telecom Terminology

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IDC Technology Spotlight: Bandwidth Leading the Way for Enterprise-Quality CPaaS

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Moving to VoIP? Don’t let 9-1-1 hold you back!

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Automating Your Phone Number Operations

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