Perfecting the Automated Customer Experience Let Chatbots Handle the Easy Stuff
Chatbots are drastically changing the way we manage our sales funnel and customer experience. The best bots deliver a customer experience (CX) in which customers cannot tell if they are communicating with a human or a computer (and that’s good for the customer and your reps!)
You’ll learn:
- When chatbots are the smart solution
- How chatbots can automate workflows for customer success & sales teams
- When you should escalate past a chatbot & the best methods of escalation