Perfecting the Automated Customer Experience Let Chatbots Handle the Easy Stuff

Chatbots are drastically changing the way we manage our sales funnel and customer experience. The best bots deliver a customer experience (CX) in which customers cannot tell if they are communicating with a human or a computer (and that’s good for the customer and your reps!)

You’ll learn:

  • When chatbots are the smart solution
  • How chatbots can automate workflows for customer success & sales teams
  • When you should escalate past a chatbot & the best methods of escalation
Let Chatbots Handle the Easy Stuff: Perfecting the Automated Customer Experience

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Additional Resources

IT Expo 2019 ticket promo code

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Gartner Market Guide for Communications Platform as a Service

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Gartner Market Guide for Communications Platform as a Service

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Forrester Webinar: SMS: The

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SMS: The “non-app” application behind the best omni-channel customer e...

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