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Powering Contactless Experiences with SMS: Innovating in a Post Pandemic World

Covid-19 has totally changed the retail landscape in 2020, disrupting business as usual and adding new processes to the retail experience. As retailers adjust to this new reality, customer communication is more important than ever, and many are finding that a familiar technology, SMS, is a critical part of their strategy.

Join us as we explore the many creative ways retailers, technology providers, and point of sale solutions are using SMS to create contactless experiences that help customers feel safe and keep them coming back.

What You’ll Learn:

– How SMS can improve contactless experiences like paperless receipts, curbside pickup, and store waiting lines
– What to consider when deciding which phone number to use for notifications
– How to navigate SMS opt-in requirements and logistics