Healthcare communications

Easily engage patients the way they want

Connect patients and healthcare providers at enterprise-trusted scale in all the ways patients prefer—with HIPAA-eligible communication APIs.

Power your omnichannel healthcare communications with better support, tools, and insights

More utility, easy scalability, fewer headaches.

“The Bandwidth platform is adaptable. We are developing new features on our platform every day. Having the opportunity to ask questions and getting the kind of expertise that Bandwidth provides, made the development process straightforward for us.”

Lean on trusted support to future-proof your communications

Tired of dropped calls and undeliverable messages?

You need an ally you can trust to support seamless patient experiences. Future-proof your patient communications with our enterprise-grade APIs, owned carrier network with global reach, expertise in telecom regulations, and fully-staffed 24/7 support.

  • Messaging API

    Build in high-volume secure text messaging into your application with carrier-exclusive delivery insights.
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  • Voice API

    Deliver quality, reliable voice calling between patients and providers backed by our owned-and-operated network with global reach.
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  • Emergency Calling API

    Connect your users to emergency services in dependable new ways—complete with precise location information.
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  • Authentication API

    Protect private health information in patient portals with easy-to-integrate multi-factor authentication.
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  • In-app calling

    Easily enable click-to-call interactions between patients and providers without expensive telecom infrastructure.
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APIs to easily deliver:

  • Appointment reminders
  • Care management
  • Intake forms
  • Pharmacy notifications
  • IVR phone trees
  • Patient satisfaction surveys

Bandwidth insights: State of Messaging

Bandwidth’s latest report includes survey results from 600 senders and 1,000 consumers, plus insightful case studies from industries including healthcare. Don’t miss the podcast series, too!

Don’t just take our word for it

  • “From last year to this year, we’ve seen a 172% increase in our usage (messages sent through the platform). Now more appointment reminders, billing reminders, and portal notifications are getting directly into the hands of patients, saving clinicians time and money.”

    Read the full story
  • “With our previous provider, we had no insight into message deliverability. Since coming to Bandwidth, we understand that the decisions we make about messages have an impact on their delivery.”

    Read the full story
  • “I appreciated the time that Bandwidth put into reviewing our approach and giving us product feedback. That gives us the confidence we need to move forward as a product and engineering team.”

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  • “Bandwidth allows us to provision numbers on the fly, which makes a huge difference in the way our providers communicate with their patients. We have found the benefits of Bandwidth to be far-reaching in our product and platform development.”

Simplify sophisticated patient experiences with one communications cloud

Plateauing with API platforms and their network troubles and inconsistent support? Experience direct-to-network access and award-winning support.

Healthcare SMS, Voice, and In-app calling FAQ