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2022 State of Business Messaging

Business messaging is continuing to evolve to deliver better customer experiences and drive new revenue growth, but the carrier landscape surrounding messaging is changing just as quickly. Reaching consumers via text message in 2022 is a different ballgame, with added scrutiny and more costs. 

Join Stephanie Lashley from Bandwidth and Duncan Street from Qeepsake as we discuss these changes and how to navigate them successfully so that text messaging can continue to be a key channel in your customer experience (CX) strategies. This will help you understand the messaging ecosystem in 2022, identify important considerations, and learn from leaders just like you. 

Attend to learn:

  • How messaging industry changes are impacting you, including updated guidelines, fees, and critical opt-in requirements
  • What to consider when scaling your messaging program
  • Lessons learned from leaders in the industry
  • Proactive measures you can take to succeed in 2022 and beyond


Duncan Street – Chief Operations Officer, Qeepsake

Duncan Street (he/him) is the Chief Operating Officer and co-founder of Qeepsake, a platform used by 700,000 families across the US and Canada to capture and preserve meaningful memories. Duncan oversees the Product, Engineering and Customer Experience teams at Qeepsake, helping deliver elegant and intuitive software solutions at scale. He is a passionate practitioner of product-led growth. Outside of work, Duncan spends his time mentoring fellow Techstars entrepreneurs, and applying his love for big data to the game of golf. He currently resides in his hometown of San Diego, California.

Stephanie Lashley – Director Product Management, Bandwidth

As an experienced leader, Stephanie is responsible for the operational, financial, and strategic management of Bandwidth’s messaging products.  Prior to joining Bandwidth, Stephanie managed Value Added Services including voice and messaging products, including RCS at Sprint.  During her 15 year career at Sprint, she collaborated with CTIA to create messaging industry policy,  as well as working with Kansas City startup companies to create the Sprint Accelerator.