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Take your contact center global: 3 make-or-break factors

Delivering exceptional experience is a priority for businesses today. 

In this webinar, communications expert Mehmet Hussein from Bandwidth, will talk about why the future of customer contact is cloud-based communications. He’ll break down how to scale globally, why it can get complex fast and how cloud can be a CX competitive advantage. Plus, he’ll look at companies like Uber and Aircall, to see how they’ve scaled their contact centres globally. 

He’ll discuss:

  • Why Customer experience (CX) defines brands
  • Priorities of a customer contact centre communications
  • How Uber & Aircall have scaled their contact centers globally
  • Tips to navigate complex regulations worldwide
  • A Summary: The 3 make or break it factors

Speakers

Mehmet Hussein: Director, Sales Engineering, Bandwidth

After doing the rounds in the UK telecoms circuit, Mehmet joined Bandwidth in 2019 as a Senior Solutions Architect. Since then he now  runs the international Solutions Engineering team, responsible for all pre-sales technical support while providing strategic guidance for Bandwidth’s top tier clients.

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