Contact Centers: Why (and How) to Embrace Telecomplexity in the Cloud
Is your contact center too complex to move to the cloud? Join Forrester’s Principal Industry Analyst, Max Ball, and Bandwidth’s experts to find out how you can embrace complexity, invest in your customer experience, and future-proof your comms stack — all while becoming the hero of your organization’s digital transformation.
Sounds too good to be true? Don’t miss this event where we’ll share real-world examples of bold IT leaders who chose to embrace complexity during their move to the cloud, helping them shed the inflexibility and customer experience limitations of on-prem contact center systems.
Attend to learn:
- Why 62% of leaders are investing in CX tools this year
- How unbundling your contact center telecom from your cloud platform leads to more than just cutting costs
- Why the future of your contact center requires a more flexible and full-stack approach
- What an example of communications migration looks like, featuring complex contact center architectures