SMS: The “non-app” application behind the best omni-channel customer experiences

The average consumer only opens 5 apps on their phones in a typical day… so why force them into downloading an app that likely won’t be used? SMS gets business messages in front of customers fast, and in a channel that they’re more likely to read, respond to, and remember. Join Forrester analyst Art Schoeller and Bandwidth’s Brad Roldan as we talk about why it’s more important than ever to ensure your business messaging strategy is optimized for omni-channel.

In this webinar you’ll learn:

  • What consumers expect today from a business’ omni-channel experience – trends, expectations, and more
  • The importance of incorporating SMS as a channel
  • Tactics to increase response rate and message deliverability
  • The different options you have for implementing SMS over toll-free, short codes, and local numbers
Forrester Webinar: SMS: The


Additional Resources

Quick Guide

7 Ways Retailers Are Using SMS to Drive Revenue and Increase Customer Satisfaction

View the
Quick Guide →
International outbound calling with Bandwidth

Fact Sheet

International Outbound Calling With Bandwidth

View the
Fact Sheet →


Webinar: Back to Basics: Voice 101

Watch the
Webinar →
IDC Key Considerations

Research Report

IDC Presents: Key Considerations for High Volume Messaging at an Enterprise Scale

View the
Research Report →

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