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Don’t call it a comeback: Voice innovations to make you the next CX rockstar

Alexander Graham Bell invented the telephone in 1876. While audio-only communications were the opening act, they have endured 140 years of technological innovation—proving to be a timeless staple in our daily lives. Now, CX trends are pointing back to voice. Join Bandwidth to learn about the latest voice innovations that are bringing audio back as a headliner for your customer experience strategy. 

The latest hits include:

  • Voice authentication and personalization
  • Call escalation through sentiment analysis
  • Branded calling and Caller ID improvements
  • Voice-only chats (the retro tour)
  • Fraud & robocalling mitigation efforts


Surbhi Rathore – Co-Founder & CEO, 

Surbhi is the CEO and co-founder of Symbl is bringing to life her vision for a programmable platform that empowers developers and businesses to monitor, act, and comply with voice, video conversations at scale in their products and workflows without building their in-house data science expertise. This Techstars alum co-founded Symbl almost 3 years ago and is now backed by Amazon and has raised an early-stage venture round of $23.5M which deployed capital to grow a global team of tech enthusiasts to more than 50 people. She comes with experience from technical and customer-obsessed roles in both startups and enterprises such as Nevis Networks and Amdocs. Before co-founding Symbl, she worked in the Conversational AI space with a focus on delivering value to Telecommunication users. Surbhi is an international tech leader who advocates for Women in AI with a personal mission to inspire more women to work in Data Science. She is a national speaker, an accessibility equity champion, and the ultimate adventure capitalist. Surbhi has been honored with the Women in Voice Award for Founder of the Year, Amazon’s Top 10 Women to Watch in 2020, and the Will Reed Top 50 Companies in 2021.

Brad Roldan – VP Product, SaaS Market, Bandwidth Inc.

As an experienced product leader, Brad Roldan leads initiatives designed to meet the needs of software-oriented, modern digital engagement platforms seeking to embed communications within innovative applications. Brad utilizes feedback from leading companies in FinTech, Health, and Customer Engagement seeking CPaaS solutions, to help them enable high engagement rates with their customer’s mobile subscribers through SMS, Voice, and Video solutions.

Most importantly, you’ll hear examples of how to apply these new tools to improve your CX and move your voice applications into the future.