SMS Surveys

Get game-changing feedback on your products and customer experience from the very best source: your customers.

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The features & benefits of surveys via text

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Get your messages noticed

People can’t respond to things they don’t open. 90% of text messages are read within 3 minutes, and that number only goes up with time. Timing is a critical part of sourcing feedback, and text messaging helps you get it right.

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Stay close to your market

Sending surveys via text is a low-friction way to stay in touch with your audience. Their real-time feedback shows you where to optimize, so you can keep your product and customer experiences supremely relevant.

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Convenient experience

Get more feedback from your users by making the process as convenient as possible. Deliver your survey questions directly into your customers’ hands in the channel they use every day, so they can respond with a quick flick of the thumb.

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Use rich media

Allow your users to respond to rich media like images and .gifs. Send links for more information, send scannable coupons to incentivize their feedback. It’s all possible with MMS.

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Why Bandwidth

At Bandwidth we own the APIs and the network. Our messaging experts have decades of experience, and have worked to define the past, present, and future of the industry. We have deep connections to the carriers, allowing us to work directly with them to resolve issues.

Because we own the network and the APIs we’re able to provide transparency that other providers can’t, with status and error codes that show if your messages were delivered, where they were blocked, and why, giving you deeper insight for a better ROI.

Built for developers

Ready to start getting real-time customer feedback? We’ve got the building blocks to get you started.

Show me how

body = MessageRequest()
body.application_id = "93de2206-9669-4e07-948d-329f4b722ee2"
body.to = ["+12345678902"]
body.mfrom = "+18881231234"
body.text = "How satisified are you with our product on a scale of 1-10?"
result = messaging_client.create_message(MESSAGING_ACCOUNT_ID, body)
print(result.body.id)

Example of sending a survey with Python.

How can your industry be transformed with Bandwidth?

Software and products

Software & Products

Get real user feedback to inform your product roadmap, so you can keep building the products your users really want. Learn more

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Healthcare

Improve patient care by using surveys to gain real insight into the patient experience.

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Education

Source feedback on events, courses, professors, and more to help students and faculty get the most out of their experience.

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SMS Marketing

Use surveys to spot patterns, generate insights, and get first-party research to inform your marketing strategy.

Ready to learn more?

Find out how you could get better, more immediate feedback
from your users. Talk to one of our experts to learn more
about building SMS Surveys today.

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