The features & benefits of surveys via text
Get your messages noticed
People can’t respond to things they don’t open. 90% of text messages are read within 3 minutes, and that number only goes up with time. Timing is a critical part of sourcing feedback, and text messaging helps you get it right.
Stay close to your market
Sending surveys via text is a low-friction way to stay in touch with your audience. Their real-time feedback shows you where to optimize, so you can keep your product and customer experiences supremely relevant.
Get more feedback from your users by making the process as convenient as possible. Deliver your survey questions directly into your customers’ hands in the channel they use every day, so they can respond with a quick flick of the thumb.
Use rich media
Allow your users to respond to rich media like images and .gifs. Send links for more information, send scannable coupons to incentivize their feedback. It’s all possible with MMS.