Reliable patient engagement that goes beyond BAAs

SMS for healthcare refers to the ability to programmatically send text messages to fellow staff members, patients, or other healthcare providers via a platform or application. SMS presents a great way to improve overall communication and patient engagement. Text messages like SMS or MMS enable quick and easy appointment reminders, updates on results, or other important alerts and notifications.

Bandwidth helps with more than just SMS for healthcare. We also provide MMS, voice, emergency and in-browser calling services for healthcare business providers. Use these services to best engage with your staff and/or patients and improve patient engagement and retention.

Patients have strong preferences about the channel they want to communicate on at different points of their care cycle. Offering them options can improve their engagement and in turn, improve their health outcomes. For example, sending appointment reminders is a great way to decrease no-shows and ensure patients show up at the right time. Phone call is still the preferred channel for contacting and being contacted by healthcare providers, per a 2023 survey.
Simply put, building patients’ preferred communication channels into your healthcare solution can massively improve the patient experience.

Building scalable and innovative communications use cases into a patient engagement platform can be challenging, which is why Bandwidth is here to help. Our user interface enables anyone with web development skills can get started on creating voice and/or text messaging applications. We make sure to provide you with helpful pieces of sample code, how-to guides, SDKs, and API documentation to get you going. But most of all, we’re known for our customer experience. We’re here as your partner to help you successfully navigate the rules and regulations that telecom presents.

For covered entities that are communicating protected health information (PHI), and are therefore subject to HIPAA, Bandwidth offers a Business Associate Agreement (BAA) covering our messaging API and programmable voice API. See the full list of our HIPAA-eligible services. Please get in touch with us to learn more.

You can find our pricing information here. In addition, any BAA that Bandwidth signs with a customer has a list price of $3000/month.