Coming soon: Agentic operations
Activation Agent
Build a seamless, guided experience for service activation directly into your platform.
Enable faster activations with fewer fallouts
Embed an activation agent into your own ordering and provisioning workflows – available where and when your users need it. These agents can walk users through activation requirements, facilitate collection of end-user data, and answer questions in real-time to enable numbers with less friction.
Improve service provisioning for numbers
Reduce back-and-forth, decrease rejection rates, and shorten time-to-activation to boost minutes of use.
Reduce operational burden
Bandwidth maintains the requirement logic, reducing ongoing upkeep when rules change.
Lower support load
Your teams can focus on special cases and exceptions instead of routine “what do I need?” inquiries.
How it works
Now you can use a fully conversational interface to guide global service activation. This agent comes ready with key functions to save your team hours each week!
- Embed into your platform: Add the agent to your existing portal and into preferred workflows with the flexibility of a single integration.
- Dynamic requirement guidance: The agent surfaces the documents and data needed based on the country and number type chosen for the services with Bandwidth.
- In-flow data collection: Capture Bandwidth required end-user information (and documents where applicable) within a conversational chat interface.
- Real-time Q&A: Users get instant answers to common questions, preventing stalls and unnecessary tickets.
- Seamless handoff: Collected data is returned to Bandwidth’s system to complete activation.
From “Add to Cart” to “Ready for Use”
See how, in just a few simple steps, an end-user can select a toll-free phone number, associate it with their business, and navigate necessary requirements with the help of the Activation Agent.
Activation Agent FAQs
The Activation Agent assists end users with user validation and service activation in accordance with Bandwidth’s product requirements. It dynamically informs users of Bandwidth’s activation requirements based on country and number type, collects required information and documentation, and answers basic questions.
We plan to continually enhance the Activation Agent by adding new skills, including advanced number configuration and activation features. Ultimately, the Activation Agent will guide users through every step, from purchasing a service to sending traffic on that number.
We always love to hear from you! Please reach out using the form above with any feedback or functionality you need to be successful, and we’ll get back to you as soon as possible.
