Use this plan to validate your voice setup on the Bandwidth Universal Platform before sending live traffic. Test everything you plan to use in production. The items below cover the most common cases, but if your traffic uses something not listed here, test it anyway and let your onboarding specialist know.
Termination
Test basic call setup and teardown
Completed call
Ensure two-way audio in the negotiated codec
Ensure DTMF (RFC2833 or inband)
Ensure call hold and transfer negotiate properly
Ensure the call remains up for at least 1 minute
Call canceled during ringback
Test errors
Invalid number
User busy line
Test failover
Ensure all SBCs respond properly with the above tests (both Bandwidth and customer)
Test sessions/CPS for load (if possible)
Test call types
Intralata
Interlata
Toll-free out (if applicable)
Local (if applicable)
Origination
DID testing
Basic call setup and tear down
Completed call
Ensure live answer has two-way audio
Ensure IVR hears audio/DTMF properly
Ensure call hold and transfer are treated properly
Ensure voicemail rings through properly
CLID and CNAM presented properly (CNAM if applicable)
Ensure packet loss/jitter is within acceptable levels (under 2%)
Ensure a call remains up for over 1 minute
Test inbound sessions/CPS
Toll-free testing
DID testing plan, plus the following:
Ensure local (customer) call timers are set to answer a call within 25 seconds
Revalidate CICs (this may fall on Bandwidth to)
Note: Please make Bandwidth aware of any other special use cases (remote call forwarding, etc.)