Release Notes

We’re excited to announce the release of our new Zoom Contact Center integration on Bandwidth’s Universal Platform; designed to enhance the experience for customers leveraging Zoom’s Carrier Platform via Bring Your Own Carrier (BYOC). 

The Zoom Carrier Platform (Phone Provider Exchange and CCaaS) simplifies the choice of preferred PSTN provider partners for customers, supporting a rapidly growing global user base. This integration is a key part of Bandwidth’s Maestro offering, enabling seamless BYOC connectivity and supporting future onboarding or migrations for Bandwidth customers into Zoom. This initial integration supports North America (NA) and Europe regions. Additional regions will become available as we expand coverage on our Universal Platform.

We’ve improved how we track and report the status of your phone number import orders. When you import phone numbers for hosted messaging, you’ll now receive a clear breakdown of each number’s status:

• Success: Phone number was successfully added to your account.
• Failed: Phone number encountered issues during the import process.
• Processing: Phone number is still being processed.

We’re also now providing warnings and suggested actions for each phone number within your import orders to help you quickly identify and resolve any potential issues!

These updates give you better visibility into the status of your phone number orders, allowing for faster troubleshooting and reducing the amount of time you spend managing your phone numbers, making for a smooth phone number import experience.

You can review the updated API documentation for full details on the changes.

Effective May 29, 2025, Bandwidth offers STIR/SHAKEN Hosted Signing Service (HSS), which aids in complying with the FCC’s Third-Party Authentication Order’s call signing requirements, enabling you to sign your own calls with your own certificate without the need for in-house software or hardware. 

Using HSS, you can now easily load your STIR/SHAKEN certificate onto the Bandwidth platform and assign call attestation levels based on your own call signing policies. For more information or to sign up for HSS, check out our product tour or talk to a product expert.

In response to the new compliance requirements for the FCC Report and Order 22-88, Bandwidth is releasing a notification-as-a-service product called PSAP Outage Alerts that will enable customers to send notifications to PSAPs in the event of a 911-impacting service outage.

Please reach out to your Account Manager if you’re interested in PSAP Outage Alerts.

Effective March  10, 2025, Bandwidth is now able to support number portability in Japan for Tokyo numbers in the Global Portal. In order to take advantage of this new functionality, you will need to fill out the standard LOA that can be found in the Global Portal and fulfill the KYC and LAR requirements for service activation in Japan.

For a list of supported carriers for Tokyo number portability, check out our support article. 

Effective January 31, 2025, we now offer Voice Configuration Packages (VCPs) for U.P. accounts. To help you manage the complex regulatory requirements of voice services globally, VCPs allow you to define and manage voice origination (inbound) settings and routing functionality for groups of phone numbers without regard for geographical constraints or the Location where those numbers are stored on your account. 

As part of this effort, and to provide a scalable solution for the expanded scope of regulatory requirements for global voice services, we’ve moved the Inbound and Routing configuration settings from Locations to VCPs. For more information on how to create and manage Voice Configuration Packages for your U.P. account, check out our Creating Voice Configuration Packages support article.

Effective January 29, 2025, we have added new optional Privacy Policy and Terms and Conditions fields for your convenience while registering campaigns. As you register your campaigns, these new optional fields can help you better organize your information and keep up with industry standards. 

For more information about Privacy Policy and Terms and Conditions, check out our 10DLC vetting tips and tricks. For more information about using the new fields in the API, check out our Dev Docs.

Effective December 6, 2024, customers with the Premium Plus or Premium customer success plans can now access Messaging Health Alerts via the Insights page of the Bandwidth App. 

This powerful addition empowers you to proactively monitor your messaging metrics, ensuring you stay informed and in control of your communications. You can also configure your alerts based on the specific health metrics that matter most to your messaging performance. For more information on these new alerts, check out our support article.

We are excited to announce that we now offer support for dialing the following additional N11 services:

• 211 – Community Information and Referral Services
• 311 – Non-Emergency Police and Other Governmental Services
• 511 – Traffic and Transportation Information (US) & Provision of Weather and Traveler Information Services (Canada)

For a full list of supported N11s, check out our support article.

Effective March 3, 2025, the Bandwidth App is using stricter validation on URLs provided for notification callback subscriptions. Invalid URLs will no longer be allowed, increasing the security between the Bandwidth App and customer applications and reducing the risk of attacks where certificates are faked.Please use a secure HTTPS (SSL/TLS secure) URL with a valid certificate moving forward. For more information, check out this Announcement.

Effective October 3, 2024, you can now delay a port activation in the Bandwidth App for off-net Lumen orders, just as you can for on-net orders. If your end-user is not ready at the scheduled time, you can delay orders up to 24 hours.

Effective August 28, 2024, a new “Region” drop down has been added to the Voice Insights menu. You are now able to select a data origin of the US or EU. 

By default, the drop down will display US, which populates all detail records originating in the US and Canada on the Voice Insights pages. When you select EU, you will see all of your data originating from outside of the US and Canada, most commonly European countries.

Please note, API Users will need to insert a region parameter: eu into API Calls to return EU. API calls without this EU parameter will default to US Data. For more information on Voice Insights, check out our support articles.

Effective July 2, 2024, we have added the ability to search for a specific campaign to our Campaigns page. 

Instead of manually clicking through pages to locate information about a specific campaign, you just need to enter the campaign’s ID into the search bar, and you will be able to find its status.

We have built a new Account Selection page in the Bandwidth App portal for customers who have access to more than one account.

On this page, you can see a list of all of your accounts along with additional information, including links to and the amount of locations, sub-accounts, and telephone numbers. You will also have the ability to navigate directly to these most-used pages. 

The search function retains the same functionality of being able to search by Account name or ID.

You can now download a messaging billing detail records report, which includes message charges and surcharges, in Messaging Insights. 

We have added new location, subaccount, and campaign ID filters, and enhanced the report so that large data sets will automatically break down into multiple files (or you can select to download separate files for subaccount or location). For more information, check out our support article.

Bandwidth is pleased to announce a new Messaging Health Monitoring page in Messaging Insights. This page allows for enhanced visibility to health metrics for traffic in US messaging channels. 

You can see the status of three key metrics: 10DLC registration, carrier rejections, and internal rejections at a glance, or view a breakdown of these metrics to determine where to make changes to improve the overall health of your messaging traffic, including the ability to view the exact numbers associated with any unregistered or blocked traffic.For more information on messaging health metrics, check out our support article.

Bandwidth is pleased to announce enhancements to our off-net port-ins including support for up to 600 telephone numbers (TNs) in an automated port and the removal of restrictions on supplements. For more details, check out our support article.

Effective March 14, 2024, Bandwidth supports the automatic disablement of messages on telephone numbers (TNs) that have been moved to another provider.

Effective January 29, 2024, Bandwidth is able to support number portability to Bandwidth on mobile number ranges in Australia that you or your customers intend to use for person-to-person (P2P) communications. To port in a number to Bandwidth, follow our standard number porting process.

Effective November 29, 2023, existing global customers now have access to a Unified Emergency Services Provisioning API. This allows for the provisioning and updating of endpoints and addresses via a single API across 35 countries on the Global Portal.