Law Enforcement Guide
LAW ENFORCEMENT / LEGAL COMPLIANCE GUIDE
Also applicable to Bandwidth.com CLEC, LLC & Broadband, LLC, both of which are wholly-owned subsidiaries of Bandwidth Inc.
Bandwidth Inc. (“Bandwidth”) is a nationwide communications and VoIP service provider primarily serving business customers. Many of our customers use our VoIP services in a wholesale manner, offering services of their own together with a Bandwidth telephone number to their end users. In these cases, Bandwidth does not have a relationship to the end user or any information about the end user and how the number is being used by the end user. In fact, Bandwidth may not provide any of the features of the end-user’s services even though they may include a Bandwidth telephone number.
ABOUT BANDWIDTH.COM CLEC, LLC
Bandwidth.com CLEC, LLC is a wholly-owned subsidiary of Bandwidth. Bandwidth will accept service of legal process on behalf of either Bandwidth Inc. and/or Bandwidth.com CLEC, LLC.
ABOUT BROADBAND, LLC
Broadband, LLC is a wholly-owned subsidiary of Bandwidth. Broadband, LLC engages only in the reselling of circuits and other forms of dedicated internet access services; therefore, if your inquiry involves an IP address you have verified as assigned to Broadband, LLC, then your legal process should be served on Broadband, LLC, and addressed to Bandwidth per the below.
ROUTINE AND HISTORICAL RECORDS REQUESTS:
IMPORTANT INFORMATION FOR MEMBERS OF LAW ENFORCEMENT (INCLUDING OTHER PERSONS ACTING IN AN OFFICIAL CAPACITY ON BEHALF OF FEDERAL, STATE, OR LOCAL GOVERNMENTS):
As a courtesy, we offer to verify if target telephone numbers are on the Bandwidth network for members of law enforcement without legal process. If a target number is assigned to a wholesale customer of ours, frequently we are able to provide that wholesale customer’s legal compliance information without formal legal process. This courtesy is offered to save members of law enforcement the step of first serving Bandwidth when in fact such legal process ultimately must be served on our wholesale customer of record in order to obtain any and all end-user information and other records related to the use of any such assigned number. Our wholesale customer will make its own independent assessment of the request, including, without limitation, any subpoena subsequently delivered.
THEREFORE, PRIOR TO ANY FORMAL LEGAL SERVICE, MEMBERS OF LAW ENFORCEMENT ARE STRONGLY ENCOURAGED TO SEND AN EMAIL WITH THE FOLLOWING INFORMATION TO email@example.com
- FULL CONTACT INFORMATION, INCLUDING AGENCY NAME, ADDRESS, PHONE NUMBER, AND EMAIL ADDRESS*
- THE TARGET TELEPHONE NUMBER IN THE XXX-XXX-XXXX FORMAT
- SPECIFIC DATE(S) FOR WHICH INFORMATION IS BEING REQUESTED
*PLEASE NOTE: WE REQUIRE A RESPONSE EMAIL ADDRESS WITH ALL REQUESTS, INCLUDING FORMAL LEGAL PROCESS.
A REPLY MAY BE REJECTED OR DELAYED IF NOT ALL INFORMATION IS PROVIDED.
For service of legal process for non-civil matters:
Email: firstname.lastname@example.org (PREFERRED METHOD)
Attn: Custodian of Records
900 Main Campus Drive, Suite 100
Raleigh, North Carolina 27606
For service of legal process for all civil matters: Please serve us via our Registered Agent on file with your Secretary of State. In each instance, Bandwidth will assess the request, including, without limitation, any subpoena subsequently delivered.
YOU MUST BE A MEMBER OF LAW ENFORCEMENT WITH A DECLARED VERIFIED EXIGENT SITUATION (exigency as established by your own agency’s guidelines).
Send an email to: email@example.com with the target number and your full law enforcement agency name and contact information, and indicate in the subject line of your email you have an exigent situation. (All exigent requests must be made in writing via email; we will not provide customer of record information based only on a verbal request.)
We will respond via reply email with customer of record information promptly after assessing the request.
EXIGENT REQUESTS OUTSIDE OF NORMAL BUSINESS HOURS:
Contact Subsentio at 877-510-4357 (Option 1) and advise Subsentio you are inquiring about a number assigned to Bandwidth.
NOTE: Normal Business Hours are generally Monday through Friday, 9:00am to 5:00pm ET – If during normal business hours you have sent an exigent email to firstname.lastname@example.org and you do not get a timely response please contact Subsentio.
Subsentio will not accept phone calls on any other matters except exigent as described above.
Send an email to: email@example.com and attach a copy of your CALEA Order. In each instance, Bandwidth will assess the request, including, without limitation, any materials delivered, and respond to you accordingly. If you have an exigent CALEA Order please follow the exigent guidelines provided above.
IF YOU ARE A MEMBER OF THE GENERAL PUBLIC WITH A CONCERN REGARDING A BANDWIDTH PHONE NUMBER:
PLEASE NOTE: THE LEGAL COMPLIANCE TEAM IS NOT ABLE TO RESPOND TO INQUIRES FROM MEMBERS OF THE GENERAL PUBLIC.
Bandwidth has established a process to investigate potential Acceptable Use Policy matters. Please use the link provided to review our Acceptable Use Policy and if applicable to report your concern to our fraud & security team so that we may investigate and take any appropriate action: servicestemp.wpengine.com/acceptable-use-policy
Additionally, your concern may be a matter for law enforcement and we encourage you to work with your local law enforcement as may be appropriate.