Communications for Ecommerce and retail

Revolutionize the ecommerce experience

Unlock growth potential with personalized messaging and voice solutions that deliver exceptional customer experiences and power reliable B2C interactions at scale. 
Ecommerce graphic showing symbols for a bicycle, text messages, etc all about shopping experience

Hit “Add To Cart” for seamless consumer communications with a partner you can’t outgrow

Stop window shopping: we’ve got your solution for dependable, high-throughput communications right here. With Bandwidth’s flexible Messaging and Voice APIs you can be the Personal Shopper in your customer’s pocket: excite with flash sale alerts, delight with delivery notifications, and quickfix issues with AI integrations for customer service.

And with Bandwidth’s intelligent routing, you’ve got unmatched network redundancy and reliability to back you up. You’ll always be just a click or call away from your customers. Pair that with our rep as a trusted industry leader and you’ve got the texting trifecta: quality, expertise, and 24/7/365 support. All so you can be confident that they’ll shop, but you’ll never drop.

Conversational AI

Break through contact center AI barriers with pre-built integrations to Cognigy and Dialogflow. Or, bring your own TTS/STT provider.

Voice API

Easily add voice calling into your browsers and applications with easy-to-use APIs and a redundant tier-1 network.

message with 800


Use toll-free numbers to quickly connect with customers through voice or messaging.

Message showing local area code 919


Text like a local with area codes that nearby retail customers will trust and recognize. .

Call Verification

Scale up or down contact center authentication measures with spoof detection and risk analysis.

Short Codes

The OG business texts, great for large and loyal customer bases—like yours!

phone with message, person, and check mark symbols.

Build consumer loyalty through every step of the buyer journey

Our messaging and voice APIs make it easy to automate:

  • Promo alerts
  • Tracking and delivery notifications
  • Customer service
  • Digital coupons
  • Text-based receipts
  • Consumer surveys

They’ve opted-in. Make the most of your marketing with better tools, insights and support.

“Our platform worked flawlessly during peak holidays, like Black Friday, with record-breaking levels of traffic.”
Omer Bar Joseph
SVP, GM Usage Business

Make sure customers hang up happy

Building a 5-star contact center has never been easier. With Bandwidth’s enterprise communications platform, you can drag-and-drop a better CX with connections to your CCaaS, conversational AI, caller authentication, and toll-free routing.