The good news is that moving to Bandwidth from Lumen is a breeze.
Our app provides self-service provisioning for seamless porting, painless route setting, automated reporting, and more!
Bandwidth vs. Lumen
Some companies are scaling back voice. We’re scaling it up.
Lumen’s end of sale announcement just showed the industry where they’re headed, and it’s not voice. At Bandwidth, voice is the core of what we do, and it’s where we continue to invest in coverage, features, and support.
Lumen’s shift is your sign to upgrade carriers
Switch for support you can count on
Beware voice products with a skeleton crew for support. If you already had trouble reaching support, it’s not going to get easier.
The clock is running on your contract rates
When sales end, rates and renewals could be up in the air. Eliminate uncertainty and lock in an alternative.
Plan the migration before it’s urgent
Your services could be at risk for the long term. Though Lumen did not release an end-of-life notice for their voice products, it’s time to be proactive in considering a migration.
Bandwidth vs. Lumen: Experience the difference
| Feature | ||
|---|---|---|
| Support |
|
Siloed by product line with offshore team support |
| Network reliability |
|
Voice traffic runs across legacy disparate networks as a result of years of acquisitions |
| Global reach |
|
Only North America |
| Porting |
|
Ticket-based porting experience |
| Portal & APIs |
|
5+ portals |
| Messaging | 6 Messaging Channels:
|
None |
| Emergency |
|
Static 911 location mapping |
| Pricing |
|
Usage pricing with various product-specific models |
| Carrier insights & analytics |
|
Basic voice reports with limited filtering options |
| Integrations |
|
Augments connectivity through partners while offering some BYOC integrations |
Experience the Bandwidth difference
Let us show you what a difference it makes when you’ve got a strategic partner backing your communications. Our experts can build you a custom quote using exclusive volume-based incentives when you move your voice traffic from Lumen to Bandwidth.
Simplify your stack
Meet Bandwidth Maestro™
Balance the demand for reliable connectivity with the demand for a modern enterprise. Connect, create, and compose communications with ultimate simplicity across best-in-class UCaaS, CCaaS, conversational AI, and voice authentication providers.
“Utilizing Maestro, we’ve been able to seamlessly route calls from our CCaaS platform (Five9) to Canary’s voice AI. It’s provided a de facto DR where we’re able to maintain the continuity in our dial plan and ultimately mitigate vendor lock-in.”
Joe DeLuca, Director of Voice Contact Center Systems
self-guided tours
Your communication services shouldn’t require multiple portals.
Recognized by the industry.
Trusted by the best.
Our award-winning support delivers 24/7/365 technical assistance, 95%+ CSAT rating, and clear escalation paths.
Customer Experience
Support Experience Awards—2024
Support Experience Awards—2024
Best Communications Provider—Enterprise
Comms Council UK—2024
Comms Council UK—2024
Best CPaaS Platform
UC Awards—2024
UC Awards—2024
Leader
G2—Winter 2025
G2—Winter 2025
Innovation in Customer Service
Stevie Awards—2024
Stevie Awards—2024
Customer Service Dept. of the Year
Stevie Awards—2024
Stevie Awards—2024
Product of the Year
Internet Telephony—2024
Internet Telephony—2024
Best of Show
Enterprise Connect—2023
Enterprise Connect—2023
4.6/5
Capterra—2023
Capterra—2023
Best Multi-National Service
Comms Council UK—2023 (Finalist)
Comms Council UK—2023 (Finalist)
Leader in Worldwide CPaaS
IDC—2025
IDC—2025
Most Innovative Product
CX Today—2023
CX Today—2023
Product of the Year
Internet Telephony—2023
Internet Telephony—2023
Best Places to Work
Triangle Business Journal—2021-2023
Triangle Business Journal—2021-2023
Upgrade to a partner investing in the future of voice
Let us show you what a difference it makes when you’ve got a strategic partner backing your communications. Our experts can build you a custom quote using exclusive volume-based incentives when you move your voice traffic from Lumen to Bandwidth.
Talk to an expert about migrating