Bandwidth vs. Lumen

Your voice needs a strategic partner

Lumen customers are making the switch to Bandwidth to get a strategic partner on their side. Flipping the switch has never been easier!
Make the switch

Go global with a single SIP trunking provider

Bandwidth vs. Lumen: Experience the difference

Feature Bandwidth
Lumen
Support
  • Award-winning Signature Support with over 95% CSAT rating.
  • Additional support plans with director and above escalation contacts, deeper access to insights, and enhanced troubleshooting tools available.
 Siloed by product line with offshore team support
Network reliability
  • Owned and operated network with global 5x carrier redundancy for Toll-Free in North America.
  • Direct peering arrangements with major providers for better quality with minimal hops.
 Voice traffic runs across legacy disparate networks as a result of years of acquisitions
Global reach
  • Coverage to 65+ countries with full PSTN replacement in 40+ countries and territories
 Only North America
Porting
  • Free Happy Porting*
    *For a limited time when switching from Lumen to Bandwidth (terms apply).
 Ticket-based porting experience
Portal & APIs
  • 1 Bandwidth App with robust APIs to manage all global services
 5+ portals
Messaging 6 Messaging Channels:

  • Short Codes
  • Toll-Free Messaging
  • 10DLC
  • Alphanumeric SMS
  • Global 2-Way SMS
  • RCS for Business
 None
Emergency
  • Global emergency services available in 45 countries and territories.
  • Dynamic Location Routing (DLR) for North American endpoints.
  • One of only three Microsoft-Certified Dynamic 911 providers.
 Static 911 location mapping
Pricing
  • Competitive, volume-based pricing
 Usage pricing with various product-specific models
Carrier insights & analytics
  • Real-time voice & messaging Insights straight from the carrier network
 Basic voice reports with limited filtering options
Integrations Augments connectivity through partners while offering some BYOC integrations

Experience the Bandwidth difference

Let us show you what a difference it makes when you’ve got a strategic partner backing your communications. Our experts can build you a custom quote using exclusive volume-based incentives when you move your voice traffic from Lumen to Bandwidth.

Make the switch
Simplify your stack

Meet Bandwidth Maestro™

Balance the demand for reliable connectivity with the demand for a modern enterprise. Connect, create, and compose communications with ultimate simplicity across best-in-class UCaaS, CCaaS, conversational AI, and voice authentication providers.

Maestro picture

Products

SIP Trunking

Emergency & E911

Toll-Free

Bring Your Own AI

Number Management

Voice & Messaging Insights

Number Reputation Management

911 Location

Customer Success Plans

Integrations

Genesys

Five9

Webex

Microsoft Teams Direct Routing

Operator Connect

Zoom

Google Voice
“Utilizing Maestro, we’ve been able to seamlessly route calls from our CCaaS platform (Five9) to Canary’s voice AI. It’s provided a de facto DR where we’re able to maintain the continuity in our dial plan and ultimately mitigate vendor lock-in.”
Joe DeLuca, Director of Voice Contact Center Systems
self-guided tours

Your communication services shouldn’t require multiple portals.

Recognized by the industry.
Trusted by the best.

Our award-winning support delivers 24/7/365 technical assistance, 95% CSAT scores, and clear escalation paths.

Customer Experience
Support Experience Awards—2024
Best Communications Provider—Enterprise
Comms Council UK—2024
Best CPaaS Platform
UC Awards—2024
Leader
G2—Winter 2025
Innovation in Customer Service
Stevie Awards—2024
Customer Service Dept. of the Year
Stevie Awards—2024
Product of the Year
Internet Telephony—2024
Best of Show
Enterprise Connect—2023
4.6/5
Capterra—2023
Best Multi-National Service
Comms Council UK—2023 (Finalist)
Leader in Worldwide CPaaS
IDC—2025
Most Innovative Product
CX Today—2023
Product of the Year
Internet Telephony—2023
Best Places to Work
Triangle Business Journal—2021-2023

Experience the Bandwidth difference

Let us show you what a difference it makes when you’ve got a strategic partner backing your communications. Let our experts build you a custom quote with exclusive volume-based incentives when you move your voice traffic from Lumen to Bandwidth.

Bandwidth Support