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Bandwidth support

See what it feels like when a whole company has your back.

What makes Bandwidth support so good?

We are radically invested in our customers’ success, so we’ve organized our whole company to go the extra mile for every single one of you. Here’s how:

Software smarts and network know-how

We connect you directly to expertise from real humans who get it. Bandwidth understands the tough stuff, the tech stuff. Wherever you are in your move to the cloud, we’ve been there. And wherever your business is going, we can help show you the way.

Fast response times 24/7/365

Bandwidth support responds to every single inquiry according to our service level target response times. Plus every single customer has an escalation path. Because when it matters to you, it matters to us—even in the middle of the night.

Plans tailored to your communication needs

Sometimes you need a mission-critical port to go through in time. Sometimes you could really use some guidance on the changes in the messaging industry. And sometimes you just need a crystal-clear article to explain what’s up. Bandwidth has a support solution for all of it.

Customer Success Plans

Bandwidth Support is made up of two customer success plans for you to choose from—both built to delight and to serve.

Bandwidth Signature Plan

This level of support has been our standard since we opened our doors in 1999. Our brilliant team of experts is standing at the ready–here to respond to your needs around the clock. Bandwidth Signature Support includes:

  • 24/7/365 phone support
  • Full access to our online knowledge base stuffed with expert guidance
  • Director-level escalation plan
  • Access to our analytics portal and API
  • Access and insight into the Bandwidth roadmap
  • Always included–for free
Bandwidth Premium Plan

Designed to give a little something extra to our customers with mission-critical communications. This level of support includes everything from our Signature Support plus:

  • An account team including an onboarding project manager, a customer success manager, and a tech support liaison - all fully dedicated to you.
  • VP/SVP level escalation plan
  • Managed migration services
  • Volume-based pricing
  • Monthly consulting hours on: regulatory updates like STIR/SHAKEN, API integration, porting best-practices, SIP interconnection review, Messaging industry updates, emergency services live testing and troubleshooting, and more
Bandwidth’s support has been exceptional—any questions or request we make is quickly answered and resolved.
hari-prasad-picture

Hari Prasad

CEO

I've been in the software business quite a while and in my experience, Bandwidth support is the best I've seen. Every interaction is a true conversation, every team member digs deep for answers and keeps users up to date at every step.

Tim Cashin

Software Architect

Experience game-changing support today

You deserve a support plan that makes you feel confident, and that gives you exactly what you need, when you need it. Take a look at our Quick Guide to Bandwidth Support Plans for an easy-to-digest view of your support options at Bandwidth. And don’t spend one more day on an island. Talk to an expert about Bandwidth Support today!

Takl to an expert

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