Bandwidth support
See what it feels like when a whole company has your back.
What makes Bandwidth support so good?
We are radically invested in our customers’ success, so we’ve organized our whole company to go the extra mile for every single one of you. Here’s how:
Software smarts and network know-how
We connect you directly to expertise from real humans who get it. Bandwidth understands the tough stuff, the tech stuff. Wherever you are in your move to the cloud, we’ve been there. And wherever your business is going, we can help show you the way.Fast response times 24/7/365
Bandwidth support responds to every single inquiry according to our service level target response times. Plus every single customer has an escalation path. Because when it matters to you, it matters to us—even in the middle of the night.Plans tailored to your communication needs
Sometimes you need a mission-critical port to go through in time. Sometimes you could really use some guidance on the changes in the messaging industry. And sometimes you just need a crystal-clear article to explain what’s up. Bandwidth has a support solution for all of it.Customer Success Plans
Bandwidth Support is made up of three customer success plans for you to choose from—both built to delight and to serve.
This level of support has been our standard since we opened our doors in 1999. Our brilliant team of experts is standing at the ready–here to respond to your needs around the clock delivering CSAT consistently above 95%. Bandwidth Signature Support includes:
- 24/7/365 phone and email support
- Full access to our online knowledge base stuffed with expert guidance
- Senior Manager level access
- Access to our analytics portal and API
- Always included–for free
Designed to give a little something extra to our customers with mission-critical communications. This level of support includes everything from our Signature Support plus:
- Pooled support, access to senior technical support
- New customers, principal onboarding specialist assigned to guide your implementation
- Volume based pricing
- Director level access
- Prioritized response times with support SLAs
- Weekly check of messaging statistics
Adds to the Premium Plan dedicated personnel familiar with your account and deployment: A dedicated Customer Success Manager who proactively curates your support experiences and holds regular reviews.
- A primary Customer Success Manager with access to senior technical support, porting, and billing staff
- Dedicated porting resources assigned to your account
- New customers, principal onboarding specialist assigned to guide your implementation
- VP/SVP level access
- Regular account reviews
- Daily check of messaging statistics
- Prioritized access to relevant subject matter experts at Bandwidth for complex topics. Examples include API integration, porting best-practices, SIP interconnection review, Messaging campaign success & any other industry updates, and emergency services
Bandwidth’s support has been exceptional—any questions or request we make is quickly answered and resolved.
Hari Prasad
CEO
I've been in the software business quite a while and in my experience, Bandwidth support is the best I've seen. Every interaction is a true conversation, every team member digs deep for answers and keeps users up to date at every step.
Tim Cashin
Software Architect
Experience game-changing support today
You deserve a support plan that makes you feel confident, and that gives you exactly what you need, when you need it. Take a look at our Quick Guide to Bandwidth Support Plans for an easy-to-digest view of your support options at Bandwidth. And don’t spend one more day on an island. Talk to an expert about Bandwidth Support today!
