customer success plans

Bandwidth Support

See what it feels like when a whole company has your back.
Bandwidth support team members

What makes Bandwidth support so good?

Software smarts and network know-how

We connect you directly to expertise from real humans who get it. Bandwidth understands the tough stuff, the tech stuff. Wherever you are in your move to the cloud, we’ve been there. And wherever your business is going, we can help show you the way.

Fast response times 24/7/365

Bandwidth support responds to every single inquiry according to our service level target response times. Plus every single customer has an escalation path. Because when it matters to you, it matters to us—even in the middle of the night.

Plans tailored to your communication needs

Sometimes you need a mission-critical port to go through in time. Sometimes you could really use some guidance on the changes in the messaging industry. And sometimes you just need a crystal-clear article to explain what’s up. Bandwidth has a support solution for all of it.

“Bandwidth’s support has been exceptional—any questions or request we make is quickly answered and resolved.”
Hari Prasad, CEO

Customer Success Plans


This level of support has been our standard since we opened our doors in 1999. Our exceptional team of experts is always ready to respond to your needs, day or night, with a CSAT consistently above 95%.

  • 24/7/365 technical support via phone and email
  • Round-the-clock email support for porting
  • Full access to our online knowledge base stuffed with expert guidance
  • Senior Manager level access
  • Access to our analytics portal and API
  • Dedicated onboarding specialist as you get acquainted with Bandwidth


Designed to give a little something extra to our customers with mission-critical communications.

  • Call-in porting support available at all times
  • Pooled support, access to senior technical support
  • New customers, principal onboarding specialist assigned to guide your implementation
  • Volume based pricing
  • Director level access
  • Prioritized response times with support SLAs
  • Weekly check of messaging statistics

Premium Plus

A dedicated Customer Success Manager who proactively curates your support experiences and holds regular reviews.

  • A primary Customer Success Manager with access to senior technical support, porting, and billing staff
  • Dedicated porting resources assigned to your account
  • New customers, principal onboarding specialist assigned to guide your implementation
  • VP/SVP level access
  • Regular account reviews
  • Daily check of messaging statistics
  • Prioritized access to relevant subject matter experts at Bandwidth for complex topics. Examples include API integration, porting best-practices, SIP interconnection review, Messaging campaign success & any other industry updates, and emergency services
“I’ve been in the software business quite a while and in my experience, Bandwidth support is the best I’ve seen.”
Tim Cashin, Software Architect

Experience our game-changing support today

You deserve a support plan that makes you feel confident. Talk to Bandwidth to experience the difference.