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Create a better healthcare experience

Improve the patient experience by integrating text messaging, voice & in-browser calling, and video into your patient engagement strategy. Because better patient communications means better patient outcomes.

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The communication tools you need to build a better telehealth solution

Combine voice calling, text messaging, video, and more into an exceptional experience for patients and providers. By adding the features your users want, you can bring in and retain users—and you can do it with a network operator who has 20+ years of experience helping leaders navigate telecom regulations before they impact your business. More features, less headaches.

Messaging API

Messaging API

Easily integrate programmatic messaging into your software or application. Use toll-free, local 10DLC, or short codes to send timely messages to patients and providers to create a better healthcare experience.

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Voice API

Voice API

Deliver quality, reliable voice calling between patients and providers around the world from within your application or software, all backed by our owned-and-operated global network.

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Emergency Calling API

Emergency Calling API

Connect your users to emergency services in innovative new ways. Provide reliable connections to emergency services complete with precise location information.

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Authentication API

Authentication API

Enable more secure connections to patient portals. Protect private health information with multi-factor authentication that’s quick to add to your software or application.

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WebRTC Calling API

WebRTC calling API

Easily enable programmable in-browser voice calling between patients and providers without the need for expensive telecom infrastructure.

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Video API

Video API

Get the benefits of face-to-face meetings between patients and providers without having to be in person.

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Grow your healthcare solution with a trusted partner

The right partner can help you improve clinician workflow, increase patient engagement, and reduce costs. That’s what we call a win-win-win. With Bandwidth as your source for embedded communications you get:

  • In-depth, real-time insights into voice & messaging performance
  • 24/7 support to help you navigate changing rules & regulations
  • A global owned-and-operated network reaching 60+ countries covering more than 90% of the global economy

Trusted by industry leaders and innovators

We work with the most innovative software companies in the world. We’ve helped companies change how patients and providers connect and communicate around the globe.

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Ready to build a better patient experience?

Get in touch and let’s talk about all the ways we can improve the patient and provider experience together while we grow your business.

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Healthcare SMS, Voice, and Video FAQ

What is SMS for healthcare?

SMS for healthcare refers to the ability to programmatically send text messages to fellow staff members, patients, or other healthcare providers via a platform or application. SMS presents a great way to improve overall communication and patient engagement. Text messages like SMS or MMS enable quick and easy appointment reminders, updates on results, or other important alerts and notifications.

What other services can I use for my healthcare-related use cases?

Bandwidth helps with more than just SMS for healthcare. We also provide MMS, video, voice, emergency and in-browser calling services for healthcare business providers. Use these services to best engage with your staff and/or patients and better the overall environment of care.

Why should I use video, voice, or messaging for healthcare?

There are many benefits of text messaging in healthcare and other forms of digital communication. For example, sending appointment reminders is a great way to decrease no-shows and ensure patients show up at the right time. Video calls enable patients to effectively communicate their concerns to a provider while increasing their access to care with no location restrictions.

In summary, using technology can massively improve the patient experience.

Why use Bandwidth for telehealth communication and messaging?

Starting telehealth can be challenging, which is why Bandwidth is here to help. Our user interface means that anyone with web development skills can get started creating voice, video and/or and text messaging applications. We make sure to provide you with helpful pieces of sample code, how-to guides, SDKs, and API documentation to get you going.

But most of all, we’re known for our customer experience. We’re here as your partner to help you successfully navigate the rules and regulations that telecom presents.

Does Bandwidth provide HIPAA-compliant messaging products?

For covered entities that are communicating protected health information (PHI), and are therefore subject to HIPAA, Bandwidth offers a business associate agreement (BAA) in support of our short code and toll-free SMS products. Bandwidth is aiming to build additional HIPAA-compliant communication offerings across 10DLC messaging, programmable voice, in-browser calling and video in the near term. Please contact us if you have any questions!  

Disclaimer: The information provided in this answer does not, and is not intended to, constitute legal advice; instead, all information is for general informational purposes only.

How much do your services cost - SMS, MMS, voice, in-browser calling and/or video?

You can find our pricing information here. In addition, any BAA that Bandwidth signs with a customer has a list price of $3000/month.

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