Research Report
Healthcare communications
Easily engage patients the way they want
Connect patients and healthcare providers at enterprise-trusted scale in all the ways patients prefer—with HIPAA-eligible communication APIs.
Power your omnichannel healthcare communications with better support, tools, and insights
More utility, easy scalability, fewer headaches.
Get real-time insights into delivery, straight from your carrier—us.
Get 360° support that earned 97.4% customer satisfaction score.
Get to 60+ countries reaching over 90% of the global economy.
On your way to the cloud? Access the help and resources Gartner leaders get.
“The Bandwidth platform is adaptable. We are developing new features on our platform every day. Having the opportunity to ask questions and getting the kind of expertise that Bandwidth provides, made the development process straightforward for us.”
Lean on trusted support to future-proof your communications
Tired of dropped calls and undeliverable messages?
You need an ally you can trust to support seamless patient experiences. Future-proof your patient communications with our enterprise-grade APIs, owned carrier network with global reach, expertise in telecom regulations, and fully-staffed 24/7 support.
Messaging API
Build in high-volume secure text messaging into your application with carrier-exclusive delivery insights.
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Voice API
Deliver quality, reliable voice calling between patients and providers backed by our owned-and-operated network with global reach.
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Emergency Calling API
Connect your users to emergency services in dependable new ways—complete with precise location information.
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Authentication API
Protect private health information in patient portals with easy-to-integrate multi-factor authentication.
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In-app calling
Easily enable click-to-call interactions between patients and providers without expensive telecom infrastructure.
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APIs to easily deliver:
- Appointment reminders
- Care management
- Intake forms
- Pharmacy notifications
- IVR phone trees
- Patient satisfaction surveys
Bandwidth insights: Latest patient communication preferences survey
Bandwidth’s 2023 patient communication survey found that 55% of patients will seek to switch their healthcare provider, if providers don’t offer their preferred communication channels.
Don’t just take our word for it
Read the full story“From last year to this year, we’ve seen a 172% increase in our usage (messages sent through the platform). Now more appointment reminders, billing reminders, and portal notifications are getting directly into the hands of patients, saving clinicians time and money.”
Pamela LaPine President & CEO
Read the full story“With our previous provider, we had no insight into message deliverability. Since coming to Bandwidth, we understand that the decisions we make about messages have an impact on their delivery.”
Mary Jane Isaacs Senior Director of Product & Engineering
Read the full story“I appreciated the time that Bandwidth put into reviewing our approach and giving us product feedback. That gives us the confidence we need to move forward as a product and engineering team.”
Robinson Rogers Group Project Manager
“Bandwidth allows us to provision numbers on the fly, which makes a huge difference in the way our providers communicate with their patients. We have found the benefits of Bandwidth to be far-reaching in our product and platform development.”
Eric Stenson Co-founder & CTO
Simplify sophisticated patient experiences with one communications cloud
Plateauing with API platforms and their network troubles and inconsistent support? Experience direct-to-network access and award-winning support.
Industry resources
Healthcare SMS, Voice, and In-app calling FAQ
SMS for healthcare refers to the ability to programmatically send text messages to fellow staff members, patients, or other healthcare providers via a platform or application. SMS presents a great way to improve overall communication and patient engagement. Text messages like SMS or MMS enable quick and easy appointment reminders, updates on results, or other important alerts and notifications.
Bandwidth helps with more than just SMS for healthcare. We also provide MMS, voice, emergency and in-browser calling services for healthcare business providers. Use these services to best engage with your staff and/or patients and better the overall environment of care.
Patients have strong preferences about the channel they want to communicate on at different points of their care cycle. Offering them options can improve their engagement and in turn, improve their health outcomes. For example, sending appointment reminders is a great way to decrease no-shows and ensure patients show up at the right time. Phone call is still the preferred channel for contacting and being contacted by healthcare providers, per a 2023 survey.
Simply put, using technology can massively improve the patient experience.
Building scalable and innovative communications use cases into a patient engagement platform can be challenging, which is why Bandwidth is here to help. Our user interface means that anyone with web development skills can get started creating voice and/or and text messaging applications. We make sure to provide you with helpful pieces of sample code, how-to guides, SDKs, and API documentation to get you going.
But most of all, we’re known for our customer experience. We’re here as your partner to help you successfully navigate the rules and regulations that telecom presents.
For covered entities that are communicating protected health information (PHI), and are therefore subject to HIPAA, Bandwidth offers a Business Associate Agreement (BAA) covering our messaging API and programmable voice API. See the full list of our HIPAA-eligible services. Please get in touch with us to learn more.
Disclaimer: The information provided in this answer does not, and is not intended to, constitute legal advice; instead, all information is for general informational purposes only.
You can find our pricing information here. In addition, any BAA that Bandwidth signs with a customer has a list price of $3000/month.