SMS best practices in healthcare communication
Our latest guidelines for building and optimizing a healthy messaging strategy
Bandwidth Healthcare Solutions
Reliable patient engagement that goes beyond BAAs
Modernize omni-channel patient experiences with HIPAA-eligible communications APIs and direct-to-carrier integrations.
Go simpler, smarter, omnichannel
Build reliable, stand-out patient comms with more utility and easy scalability on the back of better support, tools, and insights.
Get real-time insights into message delivery, straight from your carrier—us. Plus, our Messaging Health Alerting gives you proactive updates when traffic needs attention.
Get 360° support that earned a 97% customer satisfaction score. There’s a reason our customers rave about the personalized partnership they get with Bandwidth.
Whether you build with our communication APIs or BYO-Carrier integrations, you’re building over an owned and operated network that reaches ~70 countries with 99.999% core network uptime.
On your way to the cloud? Power your preferred platforms with direct-to-carrier integrations (BYO-Carrier) for better control and flexibility while reducing costs.
“We’ve literally had zero down calls in the US since we migrated to Bandwidth.”
Adam Smith
Senior Staff Telecommunications Engineer
Senior Staff Telecommunications Engineer
Engage patients effectively on their preferred channels
6 ways to improve patient engagement with Bandwidth APIs
Appointment reminders
Clinics using Yosi Health’s platform reduced no-shows by 50% using Bandwidth Messaging APIs. See how.
Care management
Providertech’s CareX platform automatically initiates 1-way and 2-way communications, so providers can guide patients through the healthcare continuum and engage them beyond office visits and phone calls. Bandwidth SMS API powers their efficiency, growth, and stand-out customer experiences. See how.
Intake forms
Clinics save 14 mins per patient intake with Yosi Health, backed by Bandwidth Messaging APIs. Find out more.
Pharmacy notifications
Solutionreach enables office managers to hand off patient communications with >95% message delivery rates. Full story here.
IVR phone trees
When they needed reliable IVR to serve 900+ banks, MEA Financial turned to Bandwidth for their IVR.
Patient satisfaction surveys
By using Dental Intelligence, a performance platform powered by Bandwidth messaging, one healthcare provider was able to dramatically improve collections, increasing them from $60,000 to $100,000 within just the first 30 days. See how.
Why Bandwidth? Hear from leaders.
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Read the full story“From last year to this year, we’ve seen a 172% increase in our usage (messages sent through the platform). Now more appointment reminders, billing reminders, and portal notifications are getting directly into the hands of patients, saving clinicians time and money.”
Pamela LaPine President & CEO
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Read the full story“With our previous provider, we had no insight into message deliverability. Since coming to Bandwidth, we understand that the decisions we make about messages have an impact on their delivery.”
Mary Jane Isaacs Senior Director of Product & Engineering
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Read the full story“I appreciated the time that Bandwidth put into reviewing our approach and giving us product feedback. That gives us the confidence we need to move forward as a product and engineering team.”
Robinson Rogers Group Project Manager
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Read the full story“Bandwidth allows us to provision numbers on the fly, which makes a huge difference in the way our providers communicate with their patients. We have found the benefits of Bandwidth to be far-reaching in our product and platform development.”
Eric Stenson Co-founder & CTO
Healthcare SMS, Voice, and In-app calling FAQ
SMS for healthcare refers to the ability to programmatically send text messages to fellow staff members, patients, or other healthcare providers via a platform or application. SMS presents a great way to improve overall communication and patient engagement. Text messages like SMS or MMS enable quick and easy appointment reminders, updates on results, or other important alerts and notifications.
Bandwidth helps with more than just SMS for healthcare. We also provide MMS, voice, emergency and in-browser calling services for healthcare business providers. Use these services to best engage with your staff and/or patients and improve patient engagement and retention.
Patients have strong preferences about the channel they want to communicate on at different points of their care cycle. Offering them options can improve their engagement and in turn, improve their health outcomes. For example, sending appointment reminders is a great way to decrease no-shows and ensure patients show up at the right time. Phone call is still the preferred channel for contacting and being contacted by healthcare providers, per a 2023 survey.
Simply put, building patients’ preferred communication channels into your healthcare solution can massively improve the patient experience.
Building scalable and innovative communications use cases into a patient engagement platform can be challenging, which is why Bandwidth is here to help. Our user interface enables anyone with web development skills can get started on creating voice and/or text messaging applications. We make sure to provide you with helpful pieces of sample code, how-to guides, SDKs, and API documentation to get you going. But most of all, we’re known for our customer experience. We’re here as your partner to help you successfully navigate the rules and regulations that telecom presents.
For covered entities that are communicating protected health information (PHI), and are therefore subject to HIPAA, Bandwidth offers a Business Associate Agreement (BAA) covering our messaging API and programmable voice API. See the full list of our HIPAA-eligible services. Please get in touch with us to learn more.
You can find our pricing information here. In addition, any BAA that Bandwidth signs with a customer has a list price of $3000/month.
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